APPLICATION DEADLINE: Friday, April 17th at 5:00pm central time, we encourage you to apply soon if interested. We recognize that job searching can sometimes feel uncertain and are committed to keeping you informed throughout the process. Thank you for considering M-Files as your next career opportunity. Who We Are M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. At M-Files, our Guiding Principles unite us across diverse cultures and personalities: - Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results. - Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together. - Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed. To learn more about us we encourage you to visit our company page. To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work. Summary of the Role Own and evolve the global website as a strategic growth engine and core driver of high-intent demand. In this role, the website is treated as a revenue-generating product, with full ownership of strategy, prioritization, and performance. You will shape the end-to-end customer journey, optimize conversion pathways, and directly influence demo volume, sales inquiries, and pipeline creation. This is a highly visible, AI-forward opportunity where you will embed AI across analytics, experimentation, personalization, and workflows to accelerate insight, improve decision-making, and increase execution velocity, while delivering a differentiated, high-performing digital experience. This is an opportunity for someone who thinks like a product owner, operates like a growth leader, and is excited to redefine how AI shapes modern web experiences. This role is well-suited for someone who enjoys operating with pace and ownership, and who brings a thoughtful, results-oriented approach to navigating a fast-moving environment. You are comfortable prioritizing effectively, making informed decisions, and consistently delivering measurable outcomes while partnering cross-functionally with senior stakeholders. What You Will Be Doing / Responsibilities and Duties Website Strategy & Governance - Own website strategy and digital experience vision - Manage a prioritized roadmap tied to pipeline impact - Establish structured intake and evaluation processes - Apply AI-assisted prioritization - Safeguard strategic focus and conversion performance High-Intent Growth & CRO - Improve Demo and Sales inquiry performance - Design ICP- and persona-based journeys - Use AI to identify friction, generate test ideas, optimize messaging, and predict intent - Lead structured experimentation (A/B, CTA, layout testing) - Continuously optimize conversion architecture Primary KPIs: High-intent conversion rate, Demo growth, Sales-accepted leads, Website-influenced pipeline AI-Driven Personalization - Personalize by industry, behavior, source, and buyer stage - Dynamically adapt messaging, proof points, and CTAs - Integrate behavioral data with AI-based intent scoring - Align with Demand Gen and GTM Operations Analytics & AI-Augmented Decision Making - Define KPIs linking web behavior to revenue - Use AI to surface trends, forecasts, and lift opportunities - Build automated executive dashboards - Translate insights into prioritized actions - Increase experimentation velocity Brand & Digital Experience - Ensure consistent, differentiated brand expression - Validate messaging clarity with AI testing - Balance brand governance with performance optimization - Partner with Brand and Product Marketing SEO & AI Discovery - Optimize architecture for semantic and AI search - Structure content for answer engines and LLM visibility - Use AI to identify gaps and intent clusters - Monitor traditional and AI-based search performance AI-Enabled Team Operations - Embed AI into briefs, QA, reporting, and launches - Establish responsible AI governance - Train and mentor the web team - Drive efficiency without compromising quality Cross-Functional Leadership - Partner with Product, Sales, Corporate, and Demand Generation - Align on lead quality and conversion impact - Lead sprint planning and roadmap reviews - Mentor web team and maintain disciplined execution What Success Looks Like - Growth in high-intent conversions (Demo, Talk to Sales) - Increased website-sourced pipeline - Faster, AI-powered experimentation cycles - Personalized journeys driven by behavioral and intent data - Clear governance and predictable roadmap execution - AI embedded in daily workflows to improve speed and scale

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