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The Call Center Doctors logo
The Call Center Doctors

Custom End to End Contact Center Solutions. Full life cycle hiring, sales training, and complete call center builds.

Workforce Analyst

AnalystAnalystOtherRemoteMid LevelTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

146 days ago

Salary

$10 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Workforce Analyst

The Call Center Doctors

• Build weekly staffing forecasts by campaign • Monitor adherence, attendance, and productivity • Identify coverage gaps and recommend staffing adjustments • Partner with Recruiting and Training on hiring needs • Deliver clear workforce reports to Operations and Leadership

Job Requirements

  • 2+ years in workforce planning or call center analytics
  • Experience in outbound call center environments
  • Strong Excel / Google Sheets skills
  • Data-driven, detail-oriented mindset
  • Comfortable in fast-paced, KPI-driven operations

Benefits

  • 100% remote work
  • Clear QA systems and expectations
  • Growth opportunities into Senior QA, Training, or Operations
  • Performance-driven culture built on accountability and quality

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