Job Closed
This listing is no longer active.
Custom End to End Contact Center Solutions. Full life cycle hiring, sales training, and complete call center builds.
Workforce Analyst
Location
United States
Posted
146 days ago
Salary
$10 / hour
Seniority
Mid Level
Job Description
Workforce Analyst
The Call Center Doctors
• Build weekly staffing forecasts by campaign • Monitor adherence, attendance, and productivity • Identify coverage gaps and recommend staffing adjustments • Partner with Recruiting and Training on hiring needs • Deliver clear workforce reports to Operations and Leadership
Job Requirements
- 2+ years in workforce planning or call center analytics
- Experience in outbound call center environments
- Strong Excel / Google Sheets skills
- Data-driven, detail-oriented mindset
- Comfortable in fast-paced, KPI-driven operations
Benefits
- 100% remote work
- Clear QA systems and expectations
- Growth opportunities into Senior QA, Training, or Operations
- Performance-driven culture built on accountability and quality
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
• Manage partner payment processing flows ensuring timely and error-free payments • Monitor daily cash management and payment initiation, validating balances, anticipating funding needs, and communicating issues to management and key stakeholders on a daily basis • Provide financial analysis and support across a variety of areas including, but not limited to, cash flow forecasting and analysis and other ad hoc financial forecasting and modeling projects • Interface with Corporate Treasury and accounting for bank transaction general ledgers and reconciliation • Bank account management, including supporting opening/closing bank accounts, tracking/updating bank accounts information, and assist with the administration of online banking platforms • Support month-end, quarter-end, and year-end close activities, as well as assist in year-end audit activities • Support Treasury compliance reporting • Recommend and implement improvements to Treasury and partner payments processes • Serve as key contact for company partner Treasury related questions • Support technical and system flows for payments • Other projects as assigned to implement process improvements to optimize treasury activities.
Senior Analyst, Incentive Compensation
ClarioTransforming Lives by Unlocking Better Evidence | Decentralized clinical trials | Broadest endpoint technology
• Administer sales compensation plans in cloud-based software: configure commissions, bonuses, thresholds, accelerators, quotas, overrides, and repayments. • Manage data inputs and outputs: collect raw sales data, cleanse and validate, and ensure correct mapping to personnel and sales credits. • Perform quality control: validate inputs and exported results, verify calculations before payout, and resolve discrepancies or anomalies. • Support monthly payout cycles: run standard calculations, manage exceptions, adjustments, and manual overrides. • Collaborate cross-functionally with Finance, Payroll, and HR to align plan logic with approved policies and budgets. • Update and document plan changes: implement new quota structures, accelerators, territories, revised rules, and SPIFs. • Respond to employee inquiries on compensation results and escalate complex issues as needed.
• Prepare, document and process daily deposits • Collect necessary Treasury information for self-servicing access for project accountants and other finance staff • Prepare documentation to open or close bank accounts; add or modify bank products • Ensure signature cards remain up-to-date and all required documentation is executed and maintained properly and timely • Initiate wires and ACH payments via online banking systems as needed and maintain templates for each • Function as administrator for banking portals and first point of contact for routine banking service questions • Prepare and input monthly Treasury journal entries to SAP ByDesign • Complete monthly bank reconciliations, research and resolve variances • Respond to internal and external audit requests • Maintain a positive relationship with banking representatives • Provide support in other Treasury functions as assigned
• Review domestic and international shipments of raw materials, components, and finished goods, ensuring compliance with life-science-related regulations (e.g., GDP, DOT, IATA, FDA). • Monitor Global transportation activities to ensure on-time delivery; proactively troubleshoot delays, exceptions, and temperature-excursion risks. • Support cold-chain and controlled-environment logistics by validating carrier adherence to handling requirements, packaging standards, and temperature-monitoring processes. • Track and analyze transportation KPIs—on-time delivery, carrier utilization, freight cost, lane performance, temperature excursion rates, etc. • Identify cost-saving, service-improving, and risk-mitigating opportunities through data analysis and benchmarking. • Develop reports and dashboards for supply chain leaders; communicate trends and actionable insights. • Support carrier scorecards, quarterly business reviews, and corrective action plans. • Assist in selecting, onboarding, and managing logistics providers, freight forwarders, and parcel/LTL/FTL carriers. • Audit carrier invoices, validate freight rates, monitor assessorial charges and support resolution of billing discrepancies. • Partner with carriers to understand capacity constraints, negotiate spot quotes, and maintain service-level agreements. • Ensure transportation processes align with internal quality standards and external regulatory requirements applicable to life science products.




