• Partner with business and technology team members to design and build targeted dashboards, reports, and data extracts • Create SQL queries to extract data from operational systems • Work with subject matter experts across multiple departments and levels of leadership to define BI requirements and strategy • Release approved stored procedures, dashboards, and reports to production and assist in operational release cycles • Develop ETL processes to import data into reporting and business intelligence architecture, in line with current data loading architecture or on an ad hoc basis • Learn, grow, and improve the team’s ability to make business intelligence a critical asset to the organization • Familiarity with AI tools (ie: Codex, Cursor)

OnTrac is hiring a Senior Operations Data Intelligence Analyst! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote Salary: $84- $120k Employment Logistics: The Senior Operations Data Intelligence Analyst plays a critical role in defining how operational performance is measured, communicated, and acted upon across the organization. This role leads the development of clear, trustworthy reporting and visualizations that guide decisions from frontline operators to the executive team. The Analyst partners closely with Operations, Quality, Loss Prevention, Customer Experience, Product, and Engineering to identify what is happening in the operation, why it is happening, and what actions should follow. Success requires strong analytical judgment, deep operational curiosity, and the ability to build high‑trust reporting in a fast-paced, evolving environment. Unpacking the Benefits: We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work. - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program & a Safe and clean work environment The Must-Haves: - 5+ years in analytics, business intelligence, or operations analysis (warehouse fulfillment, logistics, supply chain, e-commerce, or similar) - Expert-level Power BI dashboard development skills (data modeling, KPI design, large dataset handling) - Strong SQL skills for pulling, validating, and interpreting operational data - Familiarity with warehouse systems and operational event data (WMS scans, exception codes, labor/station tracking) - Experience supporting multi-site performance reviews and standardizing KPIs across a network Your Mission in Motion: - Develop and maintain standardized dashboards: Build, update, and monitor Power BI dashboards and recurring reports with consistent logic, clear definitions, and user-friendly design. - Translate operational objectives into measurable KPIs: Convert business goals into structured metrics and visuals that guide decisions at site and network levels. - Identify and close data visibility gaps: Partner with cross-functional stakeholders to scope issues and define improvements for better data availability and clarity. - Ensure reliable data foundations: Work with Product and Engineering teams to confirm that required data is captured accurately and supports operational needs. - Strengthen data pipelines: Collaborate with Data Engineering and Analytics to design, optimize, and maintain efficient data flows that support reporting and analysis. - Advance reporting governance: Support metric standardization by applying consistent definitions, documentation practices, and governance processes to build a trusted single source of truth. Paving your way to your success: - You demonstrate strong curiosity and enthusiasm for solving complex analytical problems, diving deep into operational data to uncover meaningful insights. - You communicate clearly and confidently, influencing operations leaders and cross-functional partners through structured analysis, intuitive visuals, and crisp storytelling. - You are self-driven and proactive, operating independently in ambiguity while maintaining ownership of outcomes. - You collaborate effectively across teams, building trust and alignment with Operations, Quality, LP, CX, Product, and Data partners. - You bring a craftsmanship mindset to BI work, creating consistent definitions, clean visuals, and reporting that becomes essential to the business. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

About Carrot: Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com. Carrot is seeking a strategic and people-focused Manager, Business Intelligence to lead and scale our growing BI function. This role will oversee a team of Business Intelligence Analysts while advancing our reporting, analytics, and data infrastructure capabilities across the organization. You will play a critical role in enabling data-informed decision-making by partnering closely with leaders across Finance, Product, Engineering, Customer Success, Sales, and Business Development. The ideal candidate brings strong technical expertise, proven people leadership experience, and the ability to translate complex data into actionable insights. This role reports to the VP, Data & Business Intelligence. What You’ll Do Lead & Develop the BI Team - Manage, mentor, and grow a team of Business Intelligence Analysts and Data Engineers - Establish clear goals, development plans, and performance expectations - Build a culture grounded in accountability, quality, and impact Drive BI Strategy & Execution - Partner with leadership to shape and execute Carrot’s BI roadmap - Translate business priorities into scalable analytics solutions and reporting frameworks - Implement structured processes for intake, prioritization, and delivery of BI initiatives - Ensure alignment between data initiatives and company-level KPIs Strengthen Data Infrastructure & Governance - Oversee data modeling standards and analytics best practices - Evaluate and recommend tools and vendors to enhance our data stack - Champion data governance, documentation, and quality assurance - Ensure reliable, timely, and actionable reporting for stakeholders Collaborate Cross-Functionally - Lead requirements gathering with business teams - Bridge technical and non-technical stakeholders - Communicate insights clearly to diverse audiences - Drive adoption of BI tools and self-service analytics What You’ll Bring - 5–8 years of experience building or scaling business intelligence or analytics functions - 1–3+ years of people management experience, including coaching and performance management - Experience in high-growth environments; experience in regulated industries (e.g., healthcare, finance, insurance) is a plus - Strong knowledge of data modeling and analytics systems architecture - Advanced SQL skills (joins, CTEs, window functions) - Working knowledge of statistics, experimentation, and measurement frameworks - Experience with BI tools such as PowerBI, Tableau, Looker, or DOMO - Ability to translate business needs into technical execution and executive-ready reporting - Strong communication skills and stakeholder management experience Nice to Have - Familiarity with healthcare data - Working knowledge of Python Compensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their lives inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $150,00000 - $175,000.00. Actual compensation may vary from the posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.

• Design, develop, and maintain complex IVR channel reports and dashboards using Google BigQuery and Data Studio • Collaborate with cross-functional teams to integrate IVR channel data with other data sources and systems • Optimize and improve the performance of IVR channel reports and dashboards • Troubleshoot and resolve technical issues related to IVR channel data and reporting