Carrot

Role Description Carrot is seeking a detail-oriented and analytically driven Global Payment Operations Specialist to join our growing team. In this role, you’ll help ensure the accuracy and efficiency of global payment processing while partnering closely with Customer Success and Member Success teams. You’ll also have opportunities to improve operational workflows, create or refine process documentation, and contribute to automation, scalability, and product enhancements that strengthen Carrot’s global payment experience for our members. Qualifications - Bachelor's degree in Economics, Finance, Business Administration or related field - 2+ years of professional experience in payment operations at a fintech or payments company or equivalent experience in banking - Strong understanding of payment processing workflows, including cross-border payments, currency conversions, and reconciliation - Experience working with payment platforms such as Stripe, Modern Treasury, Airwallex, and Corpay - High level of integrity, initiative, motivation and curiosity - Strong analytical skills, detail-oriented, and solid ability to communicate verbally and in writing - Strong knowledge of Microsoft Excel and/or Google Sheets - Comfort working and communicating with cross-functional teams and outside customers - Self-starter with the ability to effectively plan, coordinate, and deliver results with minimal guidance Requirements - Knowledge of payment and compliance standards, including Nacha, cross-border payments, IAT, PPD, CCD, and OFAC guidelines - Experience handling high-volume money movement or transactional payments under tight deadlines - Experience with NetSuite or similar ERPs - Process-oriented mindset with a focus on efficiency and automation; experience developing best practices and creating scalable systems - Passion for Carrot’s mission and enthusiasm for contributing to a collaborative, dynamic team environment Benefits - Holistic Total Rewards package designed to support employees in all aspects of their life inside and outside of work - Health and wellness benefits - Retirement savings plans - Short- and long-term incentives - Parental leave - Family-forming assistance - Competitive compensation package - Starting base salary for this position will range from $70,000-$80,000 Fraud and Security Notice Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? Carrot has received national and international recognition for its pioneering work, including: - Fast Company's Most Innovative Companies and World Changing Ideas - Inc. Power Partners - Modern Healthcare’s Innovators - Fortune’s Best Workplaces in Healthcare - Great Place to Work - Age-Friendly Employer certifications Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation.

Role Description The Sprints Product team at Carrot is seeking a Content Designer to help shape the mobile experience for members working to improve their metabolic health outcomes across our supported healthcare journeys. This is a part-time 80-100 hour per month contract role. This role is a hands-on opportunity for a content designer who thrives in early-stage product development and thinks like a builder. You’ll improve personalization through prompt engineering, partner with product design on UX flows, and collaborate with clinical experts on metabolic health program content. In this role, you will: - Write and refine UX copy across a mobile product designed for daily member engagement - Develop, test, and iterate on LLM prompts that drive personalized, high-quality content - Build scalable content design capabilities that leverage LLMs for volume and speed, while preserving human judgment where quality, nuance, or clinical accuracy demand it - Partner with a product designer to develop intuitive, compelling mobile experiences that encourage repeat engagement and healthy habit building - Collaborate closely with product managers, engineers, and clinical partners from concept to launch spanning multiple health journeys - Deeply understand complex problems for our members, customers, and internal teams, and propose solutions that meet business goals, technical constraints, and user needs - Build consensus and maintain alignment with stakeholders and leadership through collaboration, influencing, and formal presentations - Seek and provide feedback when prototyping and solving UX problems Qualifications - A Bachelor's Degree - 5+ years of professional experience in product content design - Portfolio that highlights systems thinking, exceptional UX writing, and measurable impact in a product context - Demonstrated experience using LLMs as a core part of your content design practice — not just for efficiency, but to build new capabilities - Experience with prompting: testing, evaluating, and iterating to improve model output quality - Experience translating UX research insights into product solutions - Experience with design tools (e.g., Figma) and LLM tools (e.g. Claude Cowork and Claude Code) - Highly developed sense of ownership and accountability Requirements Expected compensation for this role hourly role will be between the range of $80-$100 per hour, 80-100 hours per month. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Benefits Carrot has received national and international recognition for its pioneering work, including: - Fast Company's Most Innovative Companies - World Changing Ideas - Inc. Power Partners - Modern Healthcare’s Innovators - Fortune’s Best Workplaces in Healthcare - Great Place to Work - Age-Friendly Employer certifications Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation.

• Provide onboarding support to new members in both the B2C and B2B spaces, minimizing their time to value on our platform. • Proactively monitor customer health signals and run save conversations with at-risk accounts before they reach the cancellation stage. • Identify and flag expansion opportunities to the Sales team when your customers are set up to grow. • Surface meaningful customer feedback to Product and leadership — not just themes, but the context and evidence that actually drives decisions. • Improve the systems you inherit — updating playbooks, maintaining documentation, and proposing workflow changes that make the whole team better. • Build genuine, long-term relationships with your customers — they should hear from you when things are going well, not just when something's wrong.

Role Description As a PT Payroll Specialist, you will own the accuracy, compliance, and reliability of Carrot's payroll operations across a complex, multi-state, and international environment. This is not a background administrative role. It is a high-ownership position that sits at the center of how Carrot takes care of its people. You will ensure employees are paid correctly and on time — every time — while navigating the complexity of 40+ states, international employer-of-record partnerships, and a fast-moving, high-growth business. You will manage day-to-day payroll operations end-to-end and partner closely with People Operations, Total Rewards, and Finance to deliver a reliable, employee-friendly payroll experience. You will also serve as a trusted resource for employees and managers navigating complex pay questions, bringing both technical expertise and genuine care to every interaction. The right person will bring deep payroll expertise, sharp attention to detail, strong cross-functional instincts, and the ability to manage competing priorities with consistency and calm — all within a part-time schedule of 20–25 hours per week. Qualifications - 5+ years of hands-on payroll experience in a multistate environment, ideally across 40+ states, including full-cycle processing and reconciliations. - Experience managing international payroll in partnership with EOR providers. - Proficiency in ADP Workforce Now (WFN); experience with additional HRIS platforms is a plus. - Advanced Excel and Google Sheets skills, including working with large datasets for reconciliation and reporting. - Working knowledge of wage and hour, tax, and garnishment rules at the federal, state, and local levels. - Strong attention to detail and accuracy with numeric data, and a demonstrated ability to identify and resolve discrepancies. - Strong communication and customer service skills, with the ability to handle sensitive employee questions with discretion and empathy. - The ability to manage priorities effectively within a part-time schedule and maintain consistent availability during core payroll processing windows. Requirements - Own end-to-end payroll processing for assigned populations, including semi-monthly payroll for exempt employees and bi-weekly payroll for nonexempt employees across 40+ states in ADP Workforce Now. - Manage international payroll in partnership with employer-of-record (EOR) providers, and coordinate regular and off-cycle runs with Finance and vendors. - Administer time and attendance processes, ensuring accurate time capture, approvals, and imports into payroll systems, and partnering with leaders on timely corrections and policy adherence. - Manage garnishments, taxes, and other statutory requirements, ensuring timely calculations, filings, and remittances in collaboration with vendors and agencies. - Own multistate tax registrations and filings, including new state tax account setup, and ensure adherence to state, federal, and local payroll tax laws; reconcile and prepare W-2s and manage quarterly and year-end tax filings. - Process payroll changes related to leaves, retroactive pay, and expense reporting inputs, ensuring proper taxation and accounting treatment. - Provide tier 2 payroll support to employees and managers for complex pay questions, escalations, and issue resolution — documenting root causes and driving improvements to prevent recurrence. - Partner with Total Rewards on benefit deductions, 401(k) contributions, and Fidelity funding, bonuses, and equity activity, and serve as a key stakeholder in annual cycles including merit, bonus, and open enrollment. - Perform regular reconciliations and audits to ensure data integrity and support close processes. - Maintain and continuously improve process documentation and controls to support compliance and business continuity. Benefits - A high-trust, high-ownership culture where contributors are empowered to make a real impact. - A mission-driven business with meaningful market demand and real-world impact. - Flexible Time-Off — with an active commitment to healthy time-off habits and genuine recharging. - A modern, flexible work environment designed to support productivity, collaboration, and balance. - The opportunity to help expand access to care for people navigating fertility, family-forming, and hormonal health journeys. Interview Process We take hiring seriously and believe a structured, transparent process helps both sides make the right decision. For this role, you can expect: - Intro Call with Recruiting — 30 minutes - Hiring Manager Interview — 45 minutes - Cross-functional Panel — 45 minutes Throughout the process, we will share context on the team, expectations, and what success looks like. We encourage candidates to use each step to evaluate whether Carrot and this role are the right fit for their experience, working style, and goals. Compensation Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work. The starting base salary for this position will range from $42.00/hr - to $44.00/hr. Actual compensation may vary from the posted hourly rate depending on your confirmed job-related skills and experience.

Role Description As a Technical Product Analyst, you will be the connective tissue between our product organization and the data that drives its decisions. You will own measurement and reporting across the product lifecycle, from evaluating the impact of new feature launches to tracking the KPIs that define success across Carrot's member journey. This role sits at the intersection of product strategy, analytics engineering, and member outcomes. You will partner closely with: - Product Management - Product and Engineering Leadership - The Data team - The Outcomes team to ensure our product decisions are grounded in rigorous, trustworthy analysis. You will also serve as an analytical advisor for our member survey infrastructure, shaping how we collect, structure, and interpret experience data through Qualtrics. The ideal candidate is equally comfortable: - Creating reporting dashboards - Writing SQL queries - Collaborating to define key metrics - Advising on a survey instrument that produces member outcomes data Qualifications - A Bachelor’s Degree - 3+ years of experience in product analytics, data analytics, or a related role within a technology or digital health company - Advanced proficiency in SQL and dbt for integrating data across multiple platforms - Experience in implementing CI/CD pipelines to ensure scalable, reliable, and production-ready analytics - Demonstrated experience building and maintaining dashboards and reporting infrastructure - Proven ability to define and operationalize product metrics, including funnel and engagement metrics, clinical and business outcomes, and operational metrics - Experience with the full product launch measurement lifecycle from pre-launch baseline setting through post-launch impact analysis - Strong data communication skills; ability to distill complex analytical findings into clear narratives and recommendations for non-technical stakeholders - Familiarity with survey methodology and experience working with survey platforms to structure data for analysis - Comfortable with independently managing a shifting workload and making progress before all information is available - Proactive about communicating priorities, deadlines, and next steps - Proven track record of cross-functional collaboration with enterprise data teams and product stakeholders Requirements - Experience in digital health, fertility, women's health, or healthcare technology - Hands-on experience with Qualtrics, including survey design, data export configuration, and integration with analytics infrastructure - Advanced proficiency with Snowflake - Familiarity with A/B testing and experiment design principles, including statistical significance and power analysis - Experience working on member- or patient-facing digital products where outcome measurement is intertwined with engagement analytics - Strong point of view on what makes a great metrics framework and the ability to advocate for it across teams with competing perspectives Compensation Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $120,000- $140,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? Carrot has received national and international recognition for its pioneering work, including: - Fast Company's Most Innovative Companies - World Changing Ideas - Inc. Power Partners - Modern Healthcare’s Innovators Carrot’s global workforce has been acknowledged with several accolades, including: - Fortune’s Best Workplaces in Healthcare - Great Place to Work - Age-Friendly Employer certifications Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation.

About Carrot: Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com. The Role: The Sr. Software Engineer at Carrot owns ambiguous problems and delivers end-to-end solutions that serve our business goals. You lead projects and drive technical direction, coordinating with other engineers and making decisions that shape how systems evolve. You partner directly with Product, Design, and other stakeholders to understand requirements and translate them into high-quality software. Engineers at this level can expect to operate with autonomy. Be prepared to navigate uncertainty, make sound technical tradeoffs, and deliver outcomes without waiting for detailed specs. You balance shipping with sustainable practices, and you elevate the engineers around you through informal mentorship and leading by example.. In this role, you will: - Own delivery of complex features and systems end-to-end, from requirements through production - Lead projects that may span multiple engineers or touch multiple systems, keeping work on track and stakeholders informed - Make architectural and technical decisions for your team's domain, and contribute to broader engineering standards - Partner with Product, Design, and other functions to understand problems deeply before jumping to solutions - Mentor other engineers informally, either through pairing, code review, and helping others navigate ambiguity - Improve how the team works: contributing to team org-level processes and shaping engineering culture - Maintain production systems your team owns, including participating in on-call rotations and incident response The Team: - Reporting to an Engineering Manager, you'll work closely with Product and Design as a technical partner on initiatives. Engineering teams at Carrot move quickly with a lean mindset, and senior engineers are expected to help set that pace while ensuring we're building things that last. Minimum Qualifications: - 5+ years of experience as a software engineer, with demonstrated ownership of complex projects - Track record of leading work that involved ambiguity and challenges. You know how to peel back the layers of the onion. - Experience in making technical decisions and living with the outcomes - Comfortable influencing without authority: you can drive alignment - Strong communication skills: you write clearly and can explain your reasoning - Experience with AI-assisted development tools and opinions about where they add value - Experience with cloud platforms such as Azure or AWS - Familiarity with observability, incident response, and operating systems in production Nice to have: - Experience in healthcare, benefits, or other regulated environments - Experience building with C#, .NET Core, TypeScript, React - Exposure to B2B2C product models Compensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from Sr. Software Engineer I ($120,000.00 - $150,000.00) to Sr. Software Engineer II ($150,000.00 - $180,000.00). Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.

About Carrot: Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com. The Role: This Consultant Relations Director (CRD) is responsible for increasing education, opportunities and revenue through the key consultant firms they own and building new and nourishing existing relationships within those firms. They will serve as the liaison between Carrot and the Consultant houses they own and work to develop and execute house-specific strategies that align with the broader commercial organization’s goals. This CRD is responsible for educating on Carrot’s value proposition and differentiators while also gathering market insight and feedback to Carrot’s internal teams to strengthen our commercial strategy. Key Responsibilities: Building and Deepening Relationships: Developing and maintaining strong relationships with benefit consultants and national broker partners is essential. This involves building trust and engagement at various levels, from executive leadership to individual consultants. - Driving Revenue Growth: Both in terms of driving net new opportunities and increasing win rates across each house/firm - Collaboration with Internal Teams & Supporting Sales teams: Work closely with various internal departments, including Sales, Marketing, Product, and Client Success, to ensure coordinated efforts and these critical stakeholders are represented appropriately. - Providing Market Intelligence: They gather market intelligence and feedback from the consulting community to inform product development and marketing strategies The Team: The CR team is made up of 3 Consultant Relations Directors providing dedicated support to specific consultant firm(s). This CRD will work closely with their other CR colleagues and will sit under the broader Commercial organization. Minimum Qualifications: - Bachelor’s Degree in Public Health, Business, Communications or equivalent - 7+ years of sales (channel alliance/relationship-oriented) or consulting experience - Consistent overachievement in quota and revenue goals - Experience driving internal cross-team collaboration Preferred Qualifications: - Excellent Salesforce.com, Excel and PowerPoint skills - Experience using data to influence business decisions - Consultative Sales: experience either as a consultant or leveraging a consultative sales approach Compensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $140,000- $177,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.

About Carrot: Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com. Carrot is seeking a strategic and people-focused Manager, Business Intelligence to lead and scale our growing BI function. This role will oversee a team of Business Intelligence Analysts while advancing our reporting, analytics, and data infrastructure capabilities across the organization. You will play a critical role in enabling data-informed decision-making by partnering closely with leaders across Finance, Product, Engineering, Customer Success, Sales, and Business Development. The ideal candidate brings strong technical expertise, proven people leadership experience, and the ability to translate complex data into actionable insights. This role reports to the VP, Data & Business Intelligence. What You’ll Do Lead & Develop the BI Team - Manage, mentor, and grow a team of Business Intelligence Analysts and Data Engineers - Establish clear goals, development plans, and performance expectations - Build a culture grounded in accountability, quality, and impact Drive BI Strategy & Execution - Partner with leadership to shape and execute Carrot’s BI roadmap - Translate business priorities into scalable analytics solutions and reporting frameworks - Implement structured processes for intake, prioritization, and delivery of BI initiatives - Ensure alignment between data initiatives and company-level KPIs Strengthen Data Infrastructure & Governance - Oversee data modeling standards and analytics best practices - Evaluate and recommend tools and vendors to enhance our data stack - Champion data governance, documentation, and quality assurance - Ensure reliable, timely, and actionable reporting for stakeholders Collaborate Cross-Functionally - Lead requirements gathering with business teams - Bridge technical and non-technical stakeholders - Communicate insights clearly to diverse audiences - Drive adoption of BI tools and self-service analytics What You’ll Bring - 5–8 years of experience building or scaling business intelligence or analytics functions - 1–3+ years of people management experience, including coaching and performance management - Experience in high-growth environments; experience in regulated industries (e.g., healthcare, finance, insurance) is a plus - Strong knowledge of data modeling and analytics systems architecture - Advanced SQL skills (joins, CTEs, window functions) - Working knowledge of statistics, experimentation, and measurement frameworks - Experience with BI tools such as PowerBI, Tableau, Looker, or DOMO - Ability to translate business needs into technical execution and executive-ready reporting - Strong communication skills and stakeholder management experience Nice to Have - Familiarity with healthcare data - Working knowledge of Python Compensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their lives inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $150,00000 - $175,000.00. Actual compensation may vary from the posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.

About Carrot: Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com. The Role: The Member Marketing Operations Specialist supports the execution of Carrot’s global member lifecycle communications across channels such as email and SMS. In this role, you will build campaigns in Blueshift, manage audience segmentation, perform campaign QA, and ensure accurate delivery of member communications at scale. Success in this role means delivering reliable, high-quality campaigns that reach millions of members while maintaining an uncompromising attention to detail. You will partner closely with Lifecycle Marketing, GTM, and Data teams to translate campaign strategies into operational execution. This role offers the opportunity to work at the intersection of marketing, technology, and data while helping scale communications across Carrot’s rapidly growing global member base. The Team: The Member Marketing Operations Specialist sits within the Marketing Operations team in Carrot’s Growth & Engagement organization. This role works closely with Lifecycle Marketing, GTM Marketing, Product Marketing, and Data teams to deliver scalable, high-quality member communications across Carrot’s global member base. Minimum Qualifications: - 1-2 years of experience in marketing operations, lifecycle marketing, email marketing, or a similar campaign execution role - Experience building and executing campaigns in a marketing automation platform such as Blueshift, Braze, Iterable, or Salesforce Marketing Cloud - unparalleled attention to detail and ability to manage audience segmentation, campaign setup, and QA processes accurately and consistently Preferred Qualifications: - Experience working with customer data platforms or marketing automation tools such as Blueshift - Familiarity with audience segmentation logic and working with large-scale member or customer datasets - Experience supporting multilingual or international marketing campaigns - Experience collaborating cross-functionally with lifecycle marketing, product, and data teams - Familiarity with campaign QA workflows and operational processes within a marketing organization Compensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $62,000.00 - $73,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.

About Carrot: Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com. The Role: We are seeking a Data Scientist to support Carrot’s growing Outcomes Analytics and Growth & Engagement efforts by developing structured, scalable approaches to measuring member engagement, program performance, health outcomes, and revenue impact. This role blends advanced analytics, strategic thinking, and business acumen to inform customer-facing outcomes, drive member engagement, provide pre-sales insights, and assist internal decision-making. This individual will work closely with Clinical Outcomes, Growth & Engagement, Finance, and Carrot’s Enterprise Data Team to connect complex, multi-source data (e.g., product, engagement, marketing, operational, and claims-adjacent data) into defensible measurement frameworks. While not responsible for core data engineering or infrastructure, the role requires strong hands-on experience working with large datasets, leveraging a modern cloud-based analytics stack, and translating analytical findings into clear, actionable insights for senior stakeholders. Key Responsibilities: - Develop and maintain measurement frameworks for engagement, outcomes, and ROI that support customer reporting, pre-sales analytics, and strategic planning - Lead performance and program evaluations, including assessing effectiveness of engagement strategies, clinical programs, and interventions using observational, quasi-experimental, or benchmark-based approaches - Apply predictive analytics, forecasting, and scenario modeling to support growth strategy, customer projections, capacity planning, and network optimization - Conduct ad hoc analyses to answer time-sensitive business, clinical, or customer questions, forming defensible recommendations when data is incomplete or evolving - Serve as an analytics subject matter expert across the member lifecycle—from enrollment and activation through engagement, outcomes, and retention - Analyze member behavior across digital product usage, content engagement, marketing touchpoints, and care pathways to evaluate impact on health outcomes and revenue - Define, monitor, and evolve KPIs and benchmarks aligned with business objectives, including engagement rates, conversion, utilization, and outcomes value - Support forecasting, scenario modeling, and predictive analyses to inform growth strategy, customer projections, and network optimization - Conduct rigorous data quality checks, identify discrepancies, and partner with BI, data science, product, and engineering to improve data reliability and fitness for purpose - Translate complex analytical findings into executive-ready narratives, customer-facing materials, and clear recommendations that can be defended even when data is incomplete - Collaborate cross-functionally to support experimentation, campaign evaluation, and opportunity sizing using behavioral and engagement analytics - Contribute to documentation, knowledge sharing, and mentoring to strengthen analytics best practices across teams What We’re Looking For - Deep experience in advanced analytics, engagement analytics, and outcomes measurement, ideally within healthcare, benefits, or digital health - Strong proficiency working within a modern, cloud-based analytics environment (e.g., SQL, Python/R, dbt, BI tools, data warehouses) - Ability to quickly orient to new data structures, assess data limitations, and build pragmatic, scalable analytical solutions - Comfort forming hypotheses, making recommendations under uncertainty, and balancing rigor with business practicality - Excellent communication skills, with the ability to influence cross-functional partners and senior leaders - A collaborative mindset and curiosity-driven approach to understanding what drives member behavior and how analytics can improve outcomes and revenue Why This Role Matters This is a critical hybrid role that strengthens Carrot’s ability to measure, explain, and scale engagement and outcomes value across customers. By integrating engagement insights with outcomes and financial impact, this role ensures Carrot can confidently tell a cohesive, data-driven story to employers, health plans, and internal stakeholders. As Carrot continues to grow, customers increasingly expect credible, defensible evidence that links member engagement to improved health outcomes, cost savings, and ROI. This role plays a central part in meeting that expectation by developing scalable measurement frameworks, supporting pre-sales and customer reporting, and translating complex data into insights that inform both strategy and execution. Ultimately, this role helps bridge the gap between member behavior, clinical outcomes, and business performance, enabling Carrot to drive smarter decisions, strengthen customer trust, and support long-term growth in a highly competitive and regulated market. The Team: The Outcomes Analytics team is a highly experienced, multidisciplinary group with advanced training in data science, healthcare economics, biostatistics, and related quantitative fields, including Master’s- and PhD-level expertise. The team is responsible for delivering rigorous, decision-ready analytics that support the Growth & Engagement organization by evaluating how new services, benefit designs, and product features influence member engagement, revenue performance, and customer retention. In addition, the team partners closely with Growth & Engagement to assess how campaigns and channels shape member behavior across the lifecycle, including enrollment, utilization, and plan renewal. Minimum Qualifications: - Bachelor’s degree in a quantitative field such as statistics, data science, economics, biostatistics, computer science, marketing analytics, or a related discipline, with 5–7+ years of relevant analytical experience; advanced degree (master’s or Ph.D.) preferred. - Experience in healthcare, health technology, insurance, benefits, or other regulated data environments strongly preferred, including work related to outcomes measurement, utilization analysis, program evaluation, or engagement analytics. - Demonstrated experience designing, evaluating, and interpreting engagement-, utilization-, and outcomes-based models, with a clear understanding of how analytical insights inform financial performance, ROI, and value realization for enterprise, payer, or employer stakeholders. - Strong proficiency working in cloud-based data warehouse environments (e.g., Snowflake, AWS) and with large-scale analytical datasets, including integrating data across multiple systems and domains (e.g., product, engagement, marketing, operational, and outcomes data). - Hands-on experience with analytics engineering approaches such as dbt or warehouse-native pass-through SQL using statistical or analytical tools (e.g., Python, R, SAS), including building, testing, documenting, and maintaining analytical models in collaboration with data engineering and BI teams. - Advanced SQL expertise, with the ability to write efficient, well-structured queries to support complex analytical workflows. - Strong working knowledge of Python for data analysis, including data manipulation, statistical analysis, and applied modeling; experience with R or similar tools is a plus. - Familiarity with advanced analytics, machine learning, and predictive modeling techniques, including regression-based methods, forecasting, cohort analysis, and scenario modeling applied to real-world business or healthcare problems. - Solid foundation in statistical concepts and methods, such as hypothesis testing, regression analysis, experimental or quasi-experimental design, and cohort-based analysis. - Experience analyzing member or customer lifecycle behavior, including conversion funnels, engagement decay, segmentation, response patterns, and personalization strategies, and translating these insights into actionable recommendations. - Experience with marketing and engagement analytics (B2C or B2B2C), including campaign measurement, A/B testing, lifecycle optimization, and evaluation across channels such as email, SMS, search, and in-app experiences. - Proficiency developing clear, decision-ready visualizations and analytical narratives using tools such as Tableau or similar BI platforms, tailored to both technical and non-technical audiences. - Experience following version control and change-management best practices, including Git/GitHub or equivalent approaches in structured analytics environments, to support reproducibility, documentation, and collaborative development. - Proven ability to translate ambiguous business or clinical questions into structured analytical approaches, balancing rigor with practicality when data is incomplete or evolving. - Experience applying best practices in data governance, data modeling, validation, and quality assurance, particularly in environments where analytical outputs must be defensible to external stakeholders. - Strong organizational and prioritization skills, with the ability to manage multiple analytical initiatives in a fast-paced, high-growth environment. - Excellent communication and presentation skills, with the ability to clearly explain analytical findings, assumptions, and limitations to cross-functional partners, including product, growth, finance, clinical, and technical teams. Compensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $135,000.00 - $150,000.00. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience. Fraud and Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.