Role Description Estamos buscando un Salesforce Junior Administrator que brinde soporte funcional y operativo en la plataforma Salesforce, contribuyendo a la estabilidad y evolución de soluciones CRM dentro del ecosistema automotriz. - Alta y baja de usuarios, gestión de roles, perfiles y permisos. - Configuración de campos, flujos simples, layouts y reglas de negocio. - Soporte funcional de primer nivel para usuarios finales. - Creación de reportes y dashboards personalizados. - Documentación de configuraciones realizadas y soluciones aplicadas. - Participación en capacitaciones y apoyo al equipo funcional. - Colaboración en entornos ágiles para entrega de requerimientos. Qualifications - Licenciatura o ingeniería en Sistemas, TI o afín (en curso o concluida). - De 0 a 2 años de experiencia administrando Salesforce. - Conocimiento de configuración básica: campos, layouts, flujos, dashboards. - Manejo de roles, perfiles y permisos. - Conocimiento básico de seguridad en Salesforce (OWD, sharing rules). - Buenas habilidades de comunicación y atención al usuario. - Certificación Salesforce Administrator. - Superbadges en Trailhead (Security, Reports, User Access). - Uso de herramientas como Data Loader, Jira o Confluence. - Nivel intermedio de inglés técnico. Benefits - Sueldo base. - Seguro de Gastos Médicos Mayores (incluye plan dental y visión). - 15 días de aguinaldo. - 25% de prima vacacional. - 12 días de vacaciones (A partir del primer año). - Seguro social. - PTU/Reparto de utilidades. - Vales de despensa quincenales. - Plan de crecimiento y desarrollo profesional. - Apoyo al teletrabajo.

• Lead the strategic direction of Salesforce Sales Cloud for the revenue-generating organization • Act as the primary business owner for Sales Cloud, balancing seller usability with data quality and governance • Own business analysis for all Salesforce Sales Cloud enhancements and changes • Translate business needs into clear requirements and partner with technical teams to deliver solutions • Own all Salesforce Sales Cloud training content and delivery for revenue teams • Develop and maintain scalable training assets, job aids, and process documentation • Own Salesforce-related integrations across the revenue technology stack • Manage stakeholders, timelines, milestones, and dependencies

• Owning the Data: Our Junior Salesforce Administrator understands the value of data driven decision making, and that this starts with Salesforce data accuracy. Our junior salesforce administrator will manage user provisioning, deactivation, and data reassignments, as well as creating documentation around internal business processes, developing “clean room” reports and dashboards, and executing data clean up through list importation. • Driving Change: Our Junior Salesforce Administrator embodies high confidence, low ego consistently providing support to our Salesforce team in various change tasks, including Page Layouts, Field Creations, Performing User Acceptance Testing, Research, Data Corrections, Permission Changes, and providing feedback • Being An Ambassador: Our Junior Salesforce Administrator is passionate about learning Salesforce and helping others along the way. You’ll assist with user questions, share best practices, and contribute to a positive Salesforce experience across the team. Bottom Line - In this role you consistently Raise the Bar in the way our organization leverages Salesforce.

Overview As a Salesforce Administrator I at Fanatics Betting & Gaming (FBG), you are here to ensure FBG capitalizes on the benefits offered by the CRM system. In this role, your duties will include creating user accounts, maintaining our service databases, and supporting us in training staff on the effective use of CRM products. To ensure success as a CRM administrator, you should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment. CRM administrators ensure that their CRM administrator expertise translates into optimized service department operations. Requirements - Ensuring optimal performance of Salesforce systems and products - Upgrading and configuring Salesforce systems for optimized integration - Elicit and document requirements for new functionality requests from a cross-functional team of Salesforce users - Participate in the design, documentation, and implementation of specific initiatives to improve data hygiene and security, improve help desk throughput and efficiency - Document specific best practices in release management, Salesforce data management, and ongoing improvements to FBG CRM environment - Implement and maintain salesforce standard and custom objects including fields, validation rules, and various declarative automation - Salesforce release management including Sandbox management, change set tracking, and requirement collaboration with the software development team - Lead “Help Desk” triage and request prioritization, provide Tier 2 & 3 Salesforce support - Support Salesforce Einstein chat to further utilize AI and Next Best Actions to streamline Customer Support Operations - Research add-on application packages and support ROI analysis for acquisition of applicable programs - Support the integration with 3rd party applications - Experience with administration of 3rd party tool, Conquer is a plus - Managing Salesforce roles, profiles, sharing rules, workflows, and groups - Maintaining the service cloud, as well as building custom reports and dashboards - Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing - Preparing reports for the operation team, and other departments - Must be available for on-call rotation after normal business hours and on weekends - Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team building activities Qualifications - Required - SQL experience required - 1-2 years CRM database administration - Enjoy working in a fast-paced environment and a constantly evolving industry - Highly developed listening skills, excellent customer service skills required - Excellent, highly professional written and oral communication skills required - Strong analytical and problem-solving skills - Must be a highly motivated self-starter, able to maintain poise under pressure - Ability to work effectively both independently and as part of a team - Experience in performing Salesforce upgrades and ensuring successful integration - In-depth knowledge of Salesforce products and their functionalities - Proficiency in creating Salesforce profiles, allocating roles, and managing access - Knowledge of importing service data and generating Salesforce reports - Ability to provide Salesforce training and end-user support. Qualifications - Nice to have experience - Salesforce architecture experience - Experience with Apex and Visualforce development - Salesforce Service Cloud or Sales Cloud admin certification or equivalent experience. - Salesforce Einstein Chat experience - Experience working in an Agile environment, Jira experience a plus If you possess some of these skills but not all of them, we still encourage you to apply! The base salary range for this role is $100,000 per year - $125,000 per year, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award. In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like Wellhub, Pet Insurance, Family Care Benefits,and more. We’ll also give you $700 USD (or local equivalent) to set up your home office! For information about our benefits, please visit https://benefitsatfanatics.com/