Overview As a Salesforce Administrator I at Fanatics Betting & Gaming (FBG), you are here to ensure FBG capitalizes on the benefits offered by the CRM system. In this role, your duties will include creating user accounts, maintaining our service databases, and supporting us in training staff on the effective use of CRM products. To ensure success as a CRM administrator, you should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment. CRM administrators ensure that their CRM administrator expertise translates into optimized service department operations. Requirements - Ensuring optimal performance of Salesforce systems and products - Upgrading and configuring Salesforce systems for optimized integration - Elicit and document requirements for new functionality requests from a cross-functional team of Salesforce users - Participate in the design, documentation, and implementation of specific initiatives to improve data hygiene and security, improve help desk throughput and efficiency - Document specific best practices in release management, Salesforce data management, and ongoing improvements to FBG CRM environment - Implement and maintain salesforce standard and custom objects including fields, validation rules, and various declarative automation - Salesforce release management including Sandbox management, change set tracking, and requirement collaboration with the software development team - Lead “Help Desk” triage and request prioritization, provide Tier 2 & 3 Salesforce support - Support Salesforce Einstein chat to further utilize AI and Next Best Actions to streamline Customer Support Operations - Research add-on application packages and support ROI analysis for acquisition of applicable programs - Support the integration with 3rd party applications - Experience with administration of 3rd party tool, Conquer is a plus - Managing Salesforce roles, profiles, sharing rules, workflows, and groups - Maintaining the service cloud, as well as building custom reports and dashboards - Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing - Preparing reports for the operation team, and other departments - Must be available for on-call rotation after normal business hours and on weekends - Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team building activities Qualifications - Required - SQL experience required - 1-2 years CRM database administration - Enjoy working in a fast-paced environment and a constantly evolving industry - Highly developed listening skills, excellent customer service skills required - Excellent, highly professional written and oral communication skills required - Strong analytical and problem-solving skills - Must be a highly motivated self-starter, able to maintain poise under pressure - Ability to work effectively both independently and as part of a team - Experience in performing Salesforce upgrades and ensuring successful integration - In-depth knowledge of Salesforce products and their functionalities - Proficiency in creating Salesforce profiles, allocating roles, and managing access - Knowledge of importing service data and generating Salesforce reports - Ability to provide Salesforce training and end-user support. Qualifications - Nice to have experience - Salesforce architecture experience - Experience with Apex and Visualforce development - Salesforce Service Cloud or Sales Cloud admin certification or equivalent experience. - Salesforce Einstein Chat experience - Experience working in an Agile environment, Jira experience a plus If you possess some of these skills but not all of them, we still encourage you to apply! The base salary range for this role is $100,000 per year - $125,000 per year, depending on job-related knowledge, skills, and experience. This role is eligible for the Fanatics Betting and Gaming annual bonus program and an equity award. In addition to the base, bonus, and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like Wellhub, Pet Insurance, Family Care Benefits,and more. We’ll also give you $700 USD (or local equivalent) to set up your home office! For information about our benefits, please visit https://benefitsatfanatics.com/

Role Description Popmenu is looking for a Junior Salesforce Administrator who will provide user support and problem resolution for 200+ users. The ideal candidate is detail-oriented and has a passion for Salesforce users’ adoption of and experience with the platform. You will have the chance to play a vital role within the RevOps team that will be felt across the organization. - Owning the Data: - Manage user provisioning, deactivation, and data reassignments. - Create documentation around internal business processes. - Develop “clean room” reports and dashboards. - Execute data clean up through list importation. - Driving Change: - Provide support to the Salesforce team in various change tasks, including Page Layouts and Field Creations. - Perform User Acceptance Testing and Research. - Conduct Data Corrections and Permission Changes. - Provide feedback. - Being An Ambassador: - Assist with user questions and share best practices. - Contribute to a positive Salesforce experience across the team. - Consistently raise the bar in the way the organization leverages Salesforce. Qualifications - 1-3 full years of Salesforce Lightning experience. - Extensive Excel knowledge. - Salesforce Admin Certified preferred. Requirements - Self-Starter: Balancing attention to detail with time management. - Enjoy working in a fast-paced environment where objectives might shift. - Problem Solver: Strive to find solutions to daily challenges. - Eager to learn new tools on the fly. - Growth Mindset: Interest in learning and using Salesloft, Pardot (Account Engagement), LeanData, and PandaDoc.

Role Description The Business Systems Analyst - Salesforce (Service/Experience Cloud) shall be responsible for delivering projects and platform changes, acting as business & technology subject matter expert and providing guidance and support. The role of Business Systems Analyst will reside in Manila, Philippines. This role will report directly to the IT Manager for the Asia Pacific region working North America hours in eastern time. What you’ll get to do - Prepare, Design, Build, Test and Deliver Salesforce projects and enhancements - Provide timely support to Salesforce support team - Maintain Salesforce knowledge base and communicate changes to appropriate stakeholders (Support team, business etc.) - Provide consulting and support best practices around the utilization of Salesforce platform - Manage relationships with business teams including managing & leading projects - Assess risks and impacts on existing systems as new functions are added - Identify potential technical problems or design flaws so that preventive action can be taken - Support user acceptance testing processes to ensure that requirements are fully satisfied - Create and deliver application demos to various internal/external stakeholders with varying levels of product knowledge Qualifications - A Bachelor’s Degree in Computer Science, Engineering or Business - 5+ years of experience as a Business Analyst or equivalent with experience working in Service Cloud and Experience Cloud - Good experience and expertise in Salesforce configuration, automation especially Flows - Salesforce certification is preferred - Computer literate and proficient in standard office applications Word, Excel and Outlook - Strong problem solving, data and software application skills Benefits - Excellent time away from work programs - Comprehensive wellness initiatives - Recognition through competitive pay and benefits - Opportunities for personal and professional growth - Commitment to community impact, including volunteer days and charity initiatives Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

• Gather client’s business requirements and transform these into technical requirements for Salesforce design • Leverage Salesforce best practices to minimize the need for custom development • Write technical documentation for clients outlining standard operating procedures • Effectively migrate and implement Salesforce for new organizations • Develop relationships with clients and confidently demonstrate business process expertise when advising client executives and stakeholders