Job Summary The Facilities Coordinator will assist Facilities Manager in managing all day-to-day facilities activities for their client’s portfolio within their assigned region. The Facilities Coordinator will collaborate with the Facility Manager for all maintenance requests submitted by the client and will utilize best efforts in resolving the client’s maintenance issues rapidly. Additionally, this position is responsible for creating and developing relationships with internal clients and customers. The Facilities Coordinator processes work order requests and ensures timely resolution. What You'll Do · Assist in the coordination and execution of the complete work order life cycle from creation to resolution · Manage vendors to ensure services are completed within agreed upon SLA’s · Collaborate with Facilities Manager to work cross-functionally with other teams to manage vendors in region(s) · Help to develop work order management process and implement amongst teams to ensure consistency in work order management. · Develop client relationships; collaborate with key stakeholders in markets to devise solutions to client issues · Assist in monthly reporting, forecasting and asset management on all sites · Help develop and implement preventative, ongoing and anticipated maintenance/repair programs · Assist with development of operating and capital budgets for the assigned · Support the creation of work order forecasts by drawing on historical, current, and metric-based data · Attend regular client status meetings, if applicable · Ensure confidentiality of internal and external data · Perform ad-hoc projects and other duties as assigned You Should Have · Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required · The Facilities Coordinator must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. · Proficient in all people management processes, including recruitment, performance management and reward · Experience in building, growing and developing a team; including department structure design and resourcing · Experience in coaching and developing individual team members to reach their potential · Proficient in engaging a team through communication, processes, personal impact and influence · Bachelor’s degree or equivalent facilities management experience · 3+ years of facilities management experience · Experience with managing multiple vendors for day-to-day work order management and small to large capital projects · Client relationship management skills · Communication and organizational skills · Trade experience preferred Compensation: - $50,000- 55,000 annually and bonus - Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

Job Summary The Facilities Coordinator will assist Facilities Manager in managing all day-to-day facilities activities for their client’s portfolio within their assigned region. The Facilities Coordinator will collaborate with the Facility Manager for all maintenance requests submitted by the client and will utilize best efforts in resolving the client’s maintenance issues rapidly. Additionally, this position is responsible for creating and developing relationships with internal clients and customers. The Facilities Coordinator processes work order requests and ensures timely resolution. What You'll Do · Assist in the coordination and execution of the complete work order life cycle from creation to resolution · Manage vendors to ensure services are completed within agreed upon SLA’s · Collaborate with Facilities Manager to work cross-functionally with other teams to manage vendors in region(s) · Help to develop work order management process and implement amongst teams to ensure consistency in work order management. · Develop client relationships; collaborate with key stakeholders in markets to devise solutions to client issues · Assist in monthly reporting, forecasting and asset management on all sites · Help develop and implement preventative, ongoing and anticipated maintenance/repair programs · Assist with development of operating and capital budgets for the assigned · Support the creation of work order forecasts by drawing on historical, current, and metric-based data · Attend regular client status meetings, if applicable · Ensure confidentiality of internal and external data · Perform ad-hoc projects and other duties as assigned You Should Have · Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required · The Facilities Coordinator must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. · Proficient in all people management processes, including recruitment, performance management and reward · Experience in building, growing and developing a team; including department structure design and resourcing · Experience in coaching and developing individual team members to reach their potential · Proficient in engaging a team through communication, processes, personal impact and influence · Bachelor’s degree or equivalent facilities management experience · 3+ years of facilities management experience · Experience with managing multiple vendors for day-to-day work order management and small to large capital projects · Client relationship management skills · Communication and organizational skills · Trade experience preferred Compensation: - $50,000- 55,000 annually and bonus - Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

• Manage financial transactions related to resident payments, rent collection, and financial reporting. • Accurately record and process resident payments, including rent, late fees, and other charges, while ensuring compliance with lease agreements and company policies. • Maintain and reconcile resident ledgers, track outstanding balances, and follow up on delinquencies or disputes to minimize bad debt. • Monitor past-due accounts, coordinate collection efforts, and collaborate with property management to escalate non-payment cases when necessary. • Prepare reports on accounts receivable status, aging reports, and cash receipts while reconciling discrepancies between property management software, general ledgers, and banking records. • Serve as an accounting liaison to Property Management, Acquisitions, Asset Management, and other groups within Avanath to facilitate collaboration and success for the accounting department. • Facilitates the accounting close process and creates monthly reporting packages and financial statements. • Assists with ad hoc analysis, reporting, and special projects, as needed.

Job DetailsJob Location: Medelin, Antioquia 050021Job Description Position Title: Bilingual Collections Agent (Accounts Receivable Agent- Remote in Colombia) Language (s): All applicants must speak fluent English. Any other language is a plus Contract Type: Labor / Indefinite Terms Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint Job Start Date: Immediate Location: Remote Country: Colombia Hours: 8:00 AM to 5:00 PM US CST Monday to Friday Flexible schedule based on business needs Reports to: Collections Supervisor/Manager Company Overview D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients. Job Description The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services. Essential Duties and Responsibilities include the following: Make and receive contacts via telephone, email and chat for assigned accounts Use advanced call structures and techniques Investigate reasons for non-payment/return Negotiates resolution Verify return/payment terms, funding sources and process condition Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc Manages a portfolio of accounts to promote efficiency within standards Utilize concise notes/updates in corporate/client databases Research cases to find viable contact sources when information provided is not current Build business cases to support payment/return/write-off decisions Track daily metrics and performance to attain required goals Demonstrate behaviors reflecting our policies Maintain a positive customer relationship Exceed standards expressed by the client Our ideal candidate will possess the following: Ability to work a flexible schedule Native or fluent speaker of other languages, apart from English, is a plus Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc) Knowledge of ERP (SAP, Oracle) Ability to build rapport, ask questions, listen and redirect the conversations Ability to overcome objections, analyze responses and negotiate resolutions Work independently and as part of a team to achieve required metrics and standards Solid time management skills Knowledge in customer service, accounts receivable, invoicing, collections and/or finance Ability to adapt to new business opportunities, challenges and client demands Excellent verbal and written communication skills Ability to learn and grow with our organization Great analytical, critical thinking and problem-solving abilities Qualifications 2+ years of collections experience Preferred Order to Cash experience Experience with an automated telephone dialing system and collections database Associate's degree in business preferred Must be detail oriented, with the ability to work independently. Excel proficiency