Job Closed
This listing is no longer active.
The world's leading global influencer marketing solutions provider and creator economy specialists.
Head of Client Services
Location
United States
Posted
64 days ago
Salary
0
Seniority
Lead
Job Description
Head of Client Services
NeoReach
About NeoReach NeoReach is a creator-technology company and influencer marketing leader trusted by Fortune 500 brands, global enterprises, and disruptive startups to deliver campaigns that move culture and drive real business outcomes. We blend agency excellence with technology innovation, powering programs through proprietary creator-data infrastructure, performance tools, AI-enabled workflows, and a platform ecosystem that makes influencer marketing more intelligent, more scalable, and more ROI-driven. As we enter our next chapter, we are elevating our client experience, expanding our managed services division, and deepening our commitment to delivering creativity, clarity, and meaningful impact for every brand we work with. The Head of Client Services will be a cornerstone of that expansion and will help shape how we service clients, how we scale, and how we define best-in-class partnership in the creator economy. Role Overview The Head of Client Services is a senior leadership role responsible for owning NeoReach’s client portfolio, elevating the quality of our work, and leading a high-performance team of campaign operators, account directors, and talent managers. This is not a maintenance role. It is a builder role. You will have the mandate to redesign processes, establish standards, and influence the evolution of our client services organization and tech-enabled service offering. You will serve as a strategic partner to our largest clients while giving your teams the clarity, leadership, and direction needed to deliver at the highest level. You will operate at the intersection of social strategy, creator partnerships, operational excellence, and product evolution, partnering directly with the executive team to push innovation forward. This role is ideal for someone who wants to step into true ownership rather than simply manage accounts. Key Responsibilities Client Leadership and Strategic Partnership - Own the senior-level relationships across NeoReach’s highest-value accounts and ensure trust, transparency, and long-term retention. - Lead strategic conversations that help brands navigate culture, social platforms, and creator ecosystems with clarity and confidence. - Challenge assumptions, guide decision-making, and ensure programs are built on insight-driven strategy rather than guesswork. Team Leadership and Culture Building - Lead and grow a team of account managers, client strategists, and campaign operators. - Build a culture rooted in critical thinking, ownership, mentorship, and creative problem-solving. - Ensure your team has the systems, resources, and structure needed to consistently deliver exceptional work. - Enforce the basics. Operational Excellence and Process Ownership - Redesign and optimize client delivery frameworks, reporting standards, communication touchpoints, and quality assurance processes. - Partner with Operations leadership to ensure campaigns launch flawlessly, creators are managed efficiently, and deliverables exceed client expectations. - Implement workflows that increase clarity, speed, and accountability across the organization. Innovation, Product Influence, and Tech Enablement - Collaborate with Product and Executive teams to influence NeoReach’s evolving technology stack, including client dashboards, reporting tools, and AI-enabled workflows. - Translate client needs and pain points into product insights and roadmap recommendations. - Ensure our tech plus services model gives clients a differentiated and modern experience that competitors cannot match. Revenue, Margins, and Account Growth - Own each campaign P&L, revenue forecasting, renewal strategy, and upsell paths across our managed portfolio. - Collaborate with Sales on pitches, scopes, and SOWs with clear and sustainable delivery plans. - Guide margin strategy, resource allocation, and pricing to ensure revenue growth and operational health.
Job Requirements
- Experience
- 7 to 12 years in influencer marketing, digital or social strategy, creator partnerships, or agency client leadership.
- Proven experience leading client services or account teams at a digital or social-first agency.
- Strong understanding of YouTube, TikTok, Instagram, Meta, Twitch, and emerging platforms and how creators influence culture and conversion.
- Leadership Style
- High EQ, exceptional communication, and a mentorship-first approach.
- Known for elevating teams and building relationships based on trust, clarity, and shared ambition.
- Able to navigate ambiguity, create structure, and inspire confidence in fast-moving environments.
- Strategic Intuition
- Able to anticipate platform shifts, creator trends, and performance opportunities.
- Comfortable challenging briefs, reframing client asks, and pushing for work that drives real business impact.
- Operational Instincts
- Adept at diagnosing workflow issues, improving cross-functional processes, and building structures that scale.
- Strong understanding of margins, revenue planning, resource allocation, and delivery costs.
- Bonus
- Experience operating in hybrid agency and tech environments.
- Background in creator licensing, usage rights, performance marketing, or paid media amplification.
- Exposure to AI-enabled creative workflows, creator CRM tools, or proprietary influencer marketing platforms.
- Why This Role Is a Career Move
- Autonomy and Ownership
- You will own the client services function, its structure, its standards, its culture, and its performance.
- Clear Path to Executive Leadership
- This role has direct executive visibility and a clear upward trajectory.
- Influence on Product Innovation
- You will help shape the tools and workflows that define how the industry evolves.
- Build Something That Scales
- You will help architect the next-generation service model for a hybrid agency and tech company rather than maintain legacy systems.
- Work That Shapes Culture
- You will lead programs that influence culture, creators, and the brands people love.
Related Guides
Related Categories
Related Job Pages
More Client Services Representative Jobs
MDS Coordinator
Key RehabilitationAt Key Rehab, we’re shaking up rehab services with a fresh, standout approach. We offer a wide range of services, stick to top-notch systems, and work in strategic locations to get the best results for our patients and support our clients' goals. We’re all about clear communication, using our deep experience to deliver therapy that's both effective and affordable. Our reputation is built on great patient care, happy clients and staff, and solid management. We prioritize both exceptional patient care and the well-being of our employees. We are committed to delivering compassionate, results-driven therapy while offering the flexibility and comprehensive benefits needed to thrive in today’s healthcare environment. Our team is large enough to offer competitive pay and benefits but small enough to ensure personalized attention and support for your career aspirations. Whether you’re looking for a role that accommodates family commitments, travel plans, home projects, or future savings, we provide tailored solutions to fit your lifestyle. Join us and experience a workplace that values your individual needs and career goals. Come experience a rewarding career where you’re valued and supported every step of the way.
REMOTE MDS Coordinator Job LocationsUS-WI-Milwaukee ID 2026-4461 # of Openings 1 Overview MDS Solutions, a division of Key Rehabilitation, is looking for fun, energetic, and self-driven team members to join our remote MDS consulting group. The role of the Remote MDS Coordinator is to work with our contract partners to plan, organize, and coordinate the completion of the Minimum Data Set (MDS) in accordance with current Federal and State Regulations. If you are looking for something that is flexible and collaborative, come join us! We thrive on Quality Resident Care. What do we offer you? - Creative, fun, and flexible working environment - The following benefits: - Competitive salaries and bonuses. - Comprehensive health and life insurance. - 401K with discretionary match - Mileage and licensure reimbursements. - Flexible Spending Account and HSA - Reasonable working hours. - CE opportunities. - Paid sick, holiday, and vacation leave. - Promotion/Transfer/Advancement opportunities. - Meaningful work and job satisfaction. Responsibilities - MDS scheduling and coordinating to ensure timeliness of assigned sections of MDS per RAI guidelines, including coordinating care plan development and completion with the interdisciplinary team. - Provide Medicare, Medicaid (case mix), and Managed Care oversight to ensure appropriate clinical services are provided and appropriate reimbursement is received for each resident. - Develop an individualized, comprehensive resident care plan in collaboration with the interdisciplinary team to ensure care area triggers are addressed. - Ensure care plans are reviewed quarterly and updated as needed to reflect current resident status with individualized problems, goals, and interventions. - Review and verify MDS documentation and charting requirements to support the clinical services provided for each resident. - Ensure timely submission of all Minimum Data Sets to the state data base and ensures that the necessary follow-up action is taken. - Promote highest degree of quality care through QI/QM data with facility team and identify trends to assist facility in advancing facility processes, improve resident outcomes, and optimize reimbursement. Qualifications - Nursing Experience in MDS Assessment: 3+ year - RAC-CT preferred - RN or LPN - Thorough understanding of PDPM requirements - Able to negotiate through EMR and possess strong computer skills - Promotes and demonstrates excellence in customer service
Help shape the launch of Viva.com in Latvia at a pivotal moment for the market. We are looking for a commercially driven payments professional with acquiring experience who wants more than a maintenance role. This is a rare opportunity to join early, win merchants, build trusted relationships on the ground, and directly influence growth as we introduce Viva.com’s all-in-one payment and business solutions to Estonian businesses. If you are energized by opening doors, turning market insight into momentum, and making a visible impact in a high-growth environment, this role offers the chance to help write the next chapter of our expansion story. Special requirements: - Please note this is a field based role. - You will need a valid Latvian or European driving licence and your own vehicle for this position. Why viva.com Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. Key Responsibilities: - Promote the company services by visiting clients’ premises; - Assist merchants with verification and activation processes; - Monitor and analyze portfolio performance; - Provide in-person support and consultation for existing customers; - Engage in both system-scheduled and self-initiated activities; - Ensure new merchants in the assigned portfolio complete registration; - Support existing merchants in maintaining active usage; - Escalate issues by opening cases for problems beyond their resolution scope; - Present product features and benefits to clients in a compelling manner; - Travel to meet clients and attend industry events.
Help shape the launch of Viva.com in Estonia at a pivotal moment for the market. We are looking for a commercially driven payments professional with acquiring experience who wants more than a maintenance role. This is a rare opportunity to join early, win merchants, build trusted relationships on the ground, and directly influence growth as we introduce Viva.com’s all-in-one payment and business solutions to Estonian businesses. If you are energized by opening doors, turning market insight into momentum, and making a visible impact in a high-growth environment, this role offers the chance to help write the next chapter of our expansion story. Special requirements: - Please note this is a field based role. - You will need a valid Estonian or European driving licence and your own vehicle for this position. Why viva.com Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. Key Responsibilities: - Promote the company services by visiting clients’ premises; - Assist merchants with verification and activation processes; - Monitor and analyze portfolio performance; - Provide in-person support and consultation for existing customers; - Engage in both system-scheduled and self-initiated activities; - Ensure new merchants in the assigned portfolio complete registration; - Support existing merchants in maintaining active usage; - Escalate issues by opening cases for problems beyond their resolution scope; - Present product features and benefits to clients in a compelling manner; - Travel to meet clients and attend industry events.
Patient Care Coordinator - REMOTE - AP010
PearlPearl provides tools for overqualified and overlooked jobseekers. Come find your next opportunity.
Department: Customer Service and Client Relations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (expected to be flexible with the client's preference) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: WATCH HERE Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. Role Overview The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care. Your Impact Your compassionate support will directly improve patient satisfaction, trust, and health outcomes by ensuring seamless access to care and personalized guidance. You'll build lasting relationships that transform one-time patients into long-term advocates for healthcare services. By identifying and resolving care barriers, you'll enhance operational efficiency and contribute to continuous improvements in patient experience. Your advocacy will help underserved and often misdiagnosed patients access specialized care that dramatically improves their quality of life. In clinical research settings, your work will enable meaningful patient participation in studies that advance medical knowledge. Your ability to navigate complex healthcare systems on behalf of patients will reduce stress and confusion during vulnerable moments. Core Responsibilities Patient Support & Communication (50%) - Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging - Respond to inbound patient messages and communications promptly and empathetically - Educate patients about telehealth services, clinical trials, and specialty care options - Guide patients through platform usage, study protocols, and care processes with clarity - Handle scheduling, appointment coordination, prescription management, and follow-ups - Address patient concerns with personalized, compassionate solutions and active listening - Provide clear communication about study details, requirements, and next steps - Ensure patient-related inquiries are handled in timely manner through clinical team collaboration - Set and maintain high expectations for family care standards and patient experience Care Coordination & Patient Navigation (40%) - Conduct initial outreach to patients interested in clinical trials or specialty care services - Administer secondary pre-screener questionnaires and qualification assessments - Guide patients through onboarding process, explaining services, requirements, and addressing questions - Work closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals - Manage prior authorizations, insurance coordination, and healthcare system navigation - Track patient progress across the care journey ensuring continuity of care - Send appointment reminders, follow-ups, and medication/treatment adherence communications - Guide families through complexities of healthcare system providing support at every step - Serve as patient advocate offering encouragement and assistance during challenging moments - Manage the family care pipeline closely with clinical teams for seamless experience - Flag care gaps, systemic barriers, and financial obstacles to appropriate teams Documentation & Data Management (5%) - Accurately log patient interactions, details, and progress in CRM and EHR systems - Serve as Medical Scribe documenting patient encounters and physician notes in EMR - Maintain HIPAA-compliant documentation and confidential patient records - Ensure timely and precise medical documentation supporting high-quality patient care - Handle sensitive patient information with strict confidentiality protocols - Maintain accurate records ensuring compliance with HIPAA and regulatory standards - Track patient data systematically for reporting and care coordination purposes Cross-Functional Collaboration & Process Improvement (5%) - Collaborate with operations, recruitment, clinical, product, and documentation teams - Act as liaison fostering collaboration across departments to advance organizational mission - Provide valuable insights and feedback to improve processes and enhance patient experience - Document patient feedback contributing to workflow enhancements and service improvements - Participate in team meetings and continuous process improvement efforts - Stay up-to-date on new products, features, and best practices in telehealth and specialty care - Use and create automations to create operational leverage and reduce manual tasks - Escalate complex cases to higher-level support when necessary with detailed context


