Viva Wallet

• Assist partners in onboarding, verifying, and activating new merchants; • Identify and engage new prospective partners to promote company’s collaboration framework; • Escalate partner requests by opening cases for issues beyond their resolution capacity; • Serve as the first point of contact for partners; • Drive production and growth within the Indirect Team; • Interest in AI-powered tools and openness to working in AI-enhanced environments.

Please note this is role is located from our Sandyford, Dublin Office. Do you have a background with POS / EPOS solutions or Integrated payments solutions, creating new partnerships relationships and growing merchant activations / revenue growth? viva.com, a trailblazer in innovative payment services across Europe, is searching for talented and motivated Partner Relationship Representative to take ownership of the partnership program and play a pivotal role in shaping the future of payment solutions in the Latvia. About viva.com Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. Role Overview: Indirect Team Representatives focus on supporting partners at a national level, ensuring effective onboarding, verification, and activation of new merchants. Key Responsibilities: - Assist partners in onboarding, verifying, and activating new merchants; - Identify and engage new prospective partners to promote company’s collaboration framework; - Escalate partner requests by opening cases for issues beyond their resolution capacity; - Serve as the first point of contact for partners; - Drive production and growth within the Indirect Team; - Interest in AI-powered tools and openness to working in AI-enhanced environments.

Help shape the launch of Viva.com in Latvia at a pivotal moment for the market. We are looking for a commercially driven payments professional with acquiring experience who wants more than a maintenance role. This is a rare opportunity to join early, win merchants, build trusted relationships on the ground, and directly influence growth as we introduce Viva.com’s all-in-one payment and business solutions to Estonian businesses. If you are energized by opening doors, turning market insight into momentum, and making a visible impact in a high-growth environment, this role offers the chance to help write the next chapter of our expansion story. Special requirements: - Please note this is a field based role. - You will need a valid Latvian or European driving licence and your own vehicle for this position. Why viva.com Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. Key Responsibilities: - Promote the company services by visiting clients’ premises; - Assist merchants with verification and activation processes; - Monitor and analyze portfolio performance; - Provide in-person support and consultation for existing customers; - Engage in both system-scheduled and self-initiated activities; - Ensure new merchants in the assigned portfolio complete registration; - Support existing merchants in maintaining active usage; - Escalate issues by opening cases for problems beyond their resolution scope; - Present product features and benefits to clients in a compelling manner; - Travel to meet clients and attend industry events.

Help shape the launch of Viva.com in Estonia at a pivotal moment for the market. We are looking for a commercially driven payments professional with acquiring experience who wants more than a maintenance role. This is a rare opportunity to join early, win merchants, build trusted relationships on the ground, and directly influence growth as we introduce Viva.com’s all-in-one payment and business solutions to Estonian businesses. If you are energized by opening doors, turning market insight into momentum, and making a visible impact in a high-growth environment, this role offers the chance to help write the next chapter of our expansion story. Special requirements: - Please note this is a field based role. - You will need a valid Estonian or European driving licence and your own vehicle for this position. Why viva.com Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. Key Responsibilities: - Promote the company services by visiting clients’ premises; - Assist merchants with verification and activation processes; - Monitor and analyze portfolio performance; - Provide in-person support and consultation for existing customers; - Engage in both system-scheduled and self-initiated activities; - Ensure new merchants in the assigned portfolio complete registration; - Support existing merchants in maintaining active usage; - Escalate issues by opening cases for problems beyond their resolution scope; - Present product features and benefits to clients in a compelling manner; - Travel to meet clients and attend industry events.

• Identify, develop, and close new ISV and partner opportunities to drive revenue growth • Identify and pursue strategic partnership opportunities that expand Viva.com’s presence within key vertical markets • Manage the full sales cycle from prospecting through negotiation and deal closure • Build and maintain strong long-term relationships with ISV partners and stakeholders • Support ISV integration and onboarding processes in collaboration with technical teams • Monitor partner performance, pipelines, and revenue generation metrics • Provide feedback to leadership on market trends, competitor activity, and new opportunities • Collaborate with Marketing and Product teams to develop joint propositions and go-to-market initiatives • Represent Viva.com at industry events and partner meetings to promote brand visibility • Deliver accurate sales forecasting and pipeline reporting • Actively identify, explore, and adopt opportunities to use AI tools and automation within the role, ensuring they are applied responsibly, ethically, and in line with company policy and local employment regulations • Any other reasonable duties in line with the overall purpose of the role