Help shape the launch of Viva.com in Latvia at a pivotal moment for the market. We are looking for a commercially driven payments professional with acquiring experience who wants more than a maintenance role. This is a rare opportunity to join early, win merchants, build trusted relationships on the ground, and directly influence growth as we introduce Viva.com’s all-in-one payment and business solutions to Estonian businesses. If you are energized by opening doors, turning market insight into momentum, and making a visible impact in a high-growth environment, this role offers the chance to help write the next chapter of our expansion story. Special requirements: - Please note this is a field based role. - You will need a valid Latvian or European driving licence and your own vehicle for this position. Why viva.com Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. Key Responsibilities: - Promote the company services by visiting clients’ premises; - Assist merchants with verification and activation processes; - Monitor and analyze portfolio performance; - Provide in-person support and consultation for existing customers; - Engage in both system-scheduled and self-initiated activities; - Ensure new merchants in the assigned portfolio complete registration; - Support existing merchants in maintaining active usage; - Escalate issues by opening cases for problems beyond their resolution scope; - Present product features and benefits to clients in a compelling manner; - Travel to meet clients and attend industry events.

Help shape the launch of Viva.com in Estonia at a pivotal moment for the market. We are looking for a commercially driven payments professional with acquiring experience who wants more than a maintenance role. This is a rare opportunity to join early, win merchants, build trusted relationships on the ground, and directly influence growth as we introduce Viva.com’s all-in-one payment and business solutions to Estonian businesses. If you are energized by opening doors, turning market insight into momentum, and making a visible impact in a high-growth environment, this role offers the chance to help write the next chapter of our expansion story. Special requirements: - Please note this is a field based role. - You will need a valid Estonian or European driving licence and your own vehicle for this position. Why viva.com Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. Key Responsibilities: - Promote the company services by visiting clients’ premises; - Assist merchants with verification and activation processes; - Monitor and analyze portfolio performance; - Provide in-person support and consultation for existing customers; - Engage in both system-scheduled and self-initiated activities; - Ensure new merchants in the assigned portfolio complete registration; - Support existing merchants in maintaining active usage; - Escalate issues by opening cases for problems beyond their resolution scope; - Present product features and benefits to clients in a compelling manner; - Travel to meet clients and attend industry events.

Department: Customer Service and Client Relations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (expected to be flexible with the client's preference) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: WATCH HERE Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. Role Overview The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care. Your Impact Your compassionate support will directly improve patient satisfaction, trust, and health outcomes by ensuring seamless access to care and personalized guidance. You'll build lasting relationships that transform one-time patients into long-term advocates for healthcare services. By identifying and resolving care barriers, you'll enhance operational efficiency and contribute to continuous improvements in patient experience. Your advocacy will help underserved and often misdiagnosed patients access specialized care that dramatically improves their quality of life. In clinical research settings, your work will enable meaningful patient participation in studies that advance medical knowledge. Your ability to navigate complex healthcare systems on behalf of patients will reduce stress and confusion during vulnerable moments. Core Responsibilities Patient Support & Communication (50%) - Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging - Respond to inbound patient messages and communications promptly and empathetically - Educate patients about telehealth services, clinical trials, and specialty care options - Guide patients through platform usage, study protocols, and care processes with clarity - Handle scheduling, appointment coordination, prescription management, and follow-ups - Address patient concerns with personalized, compassionate solutions and active listening - Provide clear communication about study details, requirements, and next steps - Ensure patient-related inquiries are handled in timely manner through clinical team collaboration - Set and maintain high expectations for family care standards and patient experience Care Coordination & Patient Navigation (40%) - Conduct initial outreach to patients interested in clinical trials or specialty care services - Administer secondary pre-screener questionnaires and qualification assessments - Guide patients through onboarding process, explaining services, requirements, and addressing questions - Work closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals - Manage prior authorizations, insurance coordination, and healthcare system navigation - Track patient progress across the care journey ensuring continuity of care - Send appointment reminders, follow-ups, and medication/treatment adherence communications - Guide families through complexities of healthcare system providing support at every step - Serve as patient advocate offering encouragement and assistance during challenging moments - Manage the family care pipeline closely with clinical teams for seamless experience - Flag care gaps, systemic barriers, and financial obstacles to appropriate teams Documentation & Data Management (5%) - Accurately log patient interactions, details, and progress in CRM and EHR systems - Serve as Medical Scribe documenting patient encounters and physician notes in EMR - Maintain HIPAA-compliant documentation and confidential patient records - Ensure timely and precise medical documentation supporting high-quality patient care - Handle sensitive patient information with strict confidentiality protocols - Maintain accurate records ensuring compliance with HIPAA and regulatory standards - Track patient data systematically for reporting and care coordination purposes Cross-Functional Collaboration & Process Improvement (5%) - Collaborate with operations, recruitment, clinical, product, and documentation teams - Act as liaison fostering collaboration across departments to advance organizational mission - Provide valuable insights and feedback to improve processes and enhance patient experience - Document patient feedback contributing to workflow enhancements and service improvements - Participate in team meetings and continuous process improvement efforts - Stay up-to-date on new products, features, and best practices in telehealth and specialty care - Use and create automations to create operational leverage and reduce manual tasks - Escalate complex cases to higher-level support when necessary with detailed context

Department: Customer Service and Client Relations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (expected to be flexible with the client's preference) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: WATCH HERE Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. Role Overview The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care. Your Impact Your compassionate support will directly improve patient satisfaction, trust, and health outcomes by ensuring seamless access to care and personalized guidance. You'll build lasting relationships that transform one-time patients into long-term advocates for healthcare services. By identifying and resolving care barriers, you'll enhance operational efficiency and contribute to continuous improvements in patient experience. Your advocacy will help underserved and often misdiagnosed patients access specialized care that dramatically improves their quality of life. In clinical research settings, your work will enable meaningful patient participation in studies that advance medical knowledge. Your ability to navigate complex healthcare systems on behalf of patients will reduce stress and confusion during vulnerable moments. Core Responsibilities Patient Support & Communication (50%) - Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging - Respond to inbound patient messages and communications promptly and empathetically - Educate patients about telehealth services, clinical trials, and specialty care options - Guide patients through platform usage, study protocols, and care processes with clarity - Handle scheduling, appointment coordination, prescription management, and follow-ups - Address patient concerns with personalized, compassionate solutions and active listening - Provide clear communication about study details, requirements, and next steps - Ensure patient-related inquiries are handled in timely manner through clinical team collaboration - Set and maintain high expectations for family care standards and patient experience Care Coordination & Patient Navigation (40%) - Conduct initial outreach to patients interested in clinical trials or specialty care services - Administer secondary pre-screener questionnaires and qualification assessments - Guide patients through onboarding process, explaining services, requirements, and addressing questions - Work closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals - Manage prior authorizations, insurance coordination, and healthcare system navigation - Track patient progress across the care journey ensuring continuity of care - Send appointment reminders, follow-ups, and medication/treatment adherence communications - Guide families through complexities of healthcare system providing support at every step - Serve as patient advocate offering encouragement and assistance during challenging moments - Manage the family care pipeline closely with clinical teams for seamless experience - Flag care gaps, systemic barriers, and financial obstacles to appropriate teams Documentation & Data Management (5%) - Accurately log patient interactions, details, and progress in CRM and EHR systems - Serve as Medical Scribe documenting patient encounters and physician notes in EMR - Maintain HIPAA-compliant documentation and confidential patient records - Ensure timely and precise medical documentation supporting high-quality patient care - Handle sensitive patient information with strict confidentiality protocols - Maintain accurate records ensuring compliance with HIPAA and regulatory standards - Track patient data systematically for reporting and care coordination purposes Cross-Functional Collaboration & Process Improvement (5%) - Collaborate with operations, recruitment, clinical, product, and documentation teams - Act as liaison fostering collaboration across departments to advance organizational mission - Provide valuable insights and feedback to improve processes and enhance patient experience - Document patient feedback contributing to workflow enhancements and service improvements - Participate in team meetings and continuous process improvement efforts - Stay up-to-date on new products, features, and best practices in telehealth and specialty care - Use and create automations to create operational leverage and reduce manual tasks - Escalate complex cases to higher-level support when necessary with detailed context