Department: Customer Service and Client Relations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (expected to be flexible with the client's preference) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: WATCH HERE Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. Role Overview The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care. Your Impact Your compassionate support will directly improve patient satisfaction, trust, and health outcomes by ensuring seamless access to care and personalized guidance. You'll build lasting relationships that transform one-time patients into long-term advocates for healthcare services. By identifying and resolving care barriers, you'll enhance operational efficiency and contribute to continuous improvements in patient experience. Your advocacy will help underserved and often misdiagnosed patients access specialized care that dramatically improves their quality of life. In clinical research settings, your work will enable meaningful patient participation in studies that advance medical knowledge. Your ability to navigate complex healthcare systems on behalf of patients will reduce stress and confusion during vulnerable moments. Core Responsibilities Patient Support & Communication (50%) - Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging - Respond to inbound patient messages and communications promptly and empathetically - Educate patients about telehealth services, clinical trials, and specialty care options - Guide patients through platform usage, study protocols, and care processes with clarity - Handle scheduling, appointment coordination, prescription management, and follow-ups - Address patient concerns with personalized, compassionate solutions and active listening - Provide clear communication about study details, requirements, and next steps - Ensure patient-related inquiries are handled in timely manner through clinical team collaboration - Set and maintain high expectations for family care standards and patient experience Care Coordination & Patient Navigation (40%) - Conduct initial outreach to patients interested in clinical trials or specialty care services - Administer secondary pre-screener questionnaires and qualification assessments - Guide patients through onboarding process, explaining services, requirements, and addressing questions - Work closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals - Manage prior authorizations, insurance coordination, and healthcare system navigation - Track patient progress across the care journey ensuring continuity of care - Send appointment reminders, follow-ups, and medication/treatment adherence communications - Guide families through complexities of healthcare system providing support at every step - Serve as patient advocate offering encouragement and assistance during challenging moments - Manage the family care pipeline closely with clinical teams for seamless experience - Flag care gaps, systemic barriers, and financial obstacles to appropriate teams Documentation & Data Management (5%) - Accurately log patient interactions, details, and progress in CRM and EHR systems - Serve as Medical Scribe documenting patient encounters and physician notes in EMR - Maintain HIPAA-compliant documentation and confidential patient records - Ensure timely and precise medical documentation supporting high-quality patient care - Handle sensitive patient information with strict confidentiality protocols - Maintain accurate records ensuring compliance with HIPAA and regulatory standards - Track patient data systematically for reporting and care coordination purposes Cross-Functional Collaboration & Process Improvement (5%) - Collaborate with operations, recruitment, clinical, product, and documentation teams - Act as liaison fostering collaboration across departments to advance organizational mission - Provide valuable insights and feedback to improve processes and enhance patient experience - Document patient feedback contributing to workflow enhancements and service improvements - Participate in team meetings and continuous process improvement efforts - Stay up-to-date on new products, features, and best practices in telehealth and specialty care - Use and create automations to create operational leverage and reduce manual tasks - Escalate complex cases to higher-level support when necessary with detailed context

Department: Customer Service and Client Relations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (expected to be flexible with the client's preference) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: WATCH HERE Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. Role Overview The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care. Your Impact Your compassionate support will directly improve patient satisfaction, trust, and health outcomes by ensuring seamless access to care and personalized guidance. You'll build lasting relationships that transform one-time patients into long-term advocates for healthcare services. By identifying and resolving care barriers, you'll enhance operational efficiency and contribute to continuous improvements in patient experience. Your advocacy will help underserved and often misdiagnosed patients access specialized care that dramatically improves their quality of life. In clinical research settings, your work will enable meaningful patient participation in studies that advance medical knowledge. Your ability to navigate complex healthcare systems on behalf of patients will reduce stress and confusion during vulnerable moments. Core Responsibilities Patient Support & Communication (50%) - Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging - Respond to inbound patient messages and communications promptly and empathetically - Educate patients about telehealth services, clinical trials, and specialty care options - Guide patients through platform usage, study protocols, and care processes with clarity - Handle scheduling, appointment coordination, prescription management, and follow-ups - Address patient concerns with personalized, compassionate solutions and active listening - Provide clear communication about study details, requirements, and next steps - Ensure patient-related inquiries are handled in timely manner through clinical team collaboration - Set and maintain high expectations for family care standards and patient experience Care Coordination & Patient Navigation (40%) - Conduct initial outreach to patients interested in clinical trials or specialty care services - Administer secondary pre-screener questionnaires and qualification assessments - Guide patients through onboarding process, explaining services, requirements, and addressing questions - Work closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals - Manage prior authorizations, insurance coordination, and healthcare system navigation - Track patient progress across the care journey ensuring continuity of care - Send appointment reminders, follow-ups, and medication/treatment adherence communications - Guide families through complexities of healthcare system providing support at every step - Serve as patient advocate offering encouragement and assistance during challenging moments - Manage the family care pipeline closely with clinical teams for seamless experience - Flag care gaps, systemic barriers, and financial obstacles to appropriate teams Documentation & Data Management (5%) - Accurately log patient interactions, details, and progress in CRM and EHR systems - Serve as Medical Scribe documenting patient encounters and physician notes in EMR - Maintain HIPAA-compliant documentation and confidential patient records - Ensure timely and precise medical documentation supporting high-quality patient care - Handle sensitive patient information with strict confidentiality protocols - Maintain accurate records ensuring compliance with HIPAA and regulatory standards - Track patient data systematically for reporting and care coordination purposes Cross-Functional Collaboration & Process Improvement (5%) - Collaborate with operations, recruitment, clinical, product, and documentation teams - Act as liaison fostering collaboration across departments to advance organizational mission - Provide valuable insights and feedback to improve processes and enhance patient experience - Document patient feedback contributing to workflow enhancements and service improvements - Participate in team meetings and continuous process improvement efforts - Stay up-to-date on new products, features, and best practices in telehealth and specialty care - Use and create automations to create operational leverage and reduce manual tasks - Escalate complex cases to higher-level support when necessary with detailed context

Department: Customer Service and Client Relations Work Arrangement: Remote Job Type: Independent Contractor, Full Time Work Schedule: US Time Zone (expected to be flexible with the client's preference) Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we're building for: WATCH HERE Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. Role Overview The Patient Care Coordinator serves as the primary point of contact and advocate for patients accessing telehealth services, clinical research studies, specialty care for complex chronic conditions, and healthcare navigation support. This role demands exceptional empathy, communication, and organizational skills to ensure patients feel fully supported throughout their healthcare journey. You'll guide families and patients through complex healthcare systems, coordinate care across clinical teams, manage appointments and prescriptions, and serve as a compassionate advocate during both challenging and celebratory moments. This is not a typical administrative role—you'll work with real families facing real human challenges, empowering underserved populations to access transformative care. Your Impact Your compassionate support will directly improve patient satisfaction, trust, and health outcomes by ensuring seamless access to care and personalized guidance. You'll build lasting relationships that transform one-time patients into long-term advocates for healthcare services. By identifying and resolving care barriers, you'll enhance operational efficiency and contribute to continuous improvements in patient experience. Your advocacy will help underserved and often misdiagnosed patients access specialized care that dramatically improves their quality of life. In clinical research settings, your work will enable meaningful patient participation in studies that advance medical knowledge. Your ability to navigate complex healthcare systems on behalf of patients will reduce stress and confusion during vulnerable moments. Core Responsibilities Patient Support & Communication (50%) - Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging - Respond to inbound patient messages and communications promptly and empathetically - Educate patients about telehealth services, clinical trials, and specialty care options - Guide patients through platform usage, study protocols, and care processes with clarity - Handle scheduling, appointment coordination, prescription management, and follow-ups - Address patient concerns with personalized, compassionate solutions and active listening - Provide clear communication about study details, requirements, and next steps - Ensure patient-related inquiries are handled in timely manner through clinical team collaboration - Set and maintain high expectations for family care standards and patient experience Care Coordination & Patient Navigation (40%) - Conduct initial outreach to patients interested in clinical trials or specialty care services - Administer secondary pre-screener questionnaires and qualification assessments - Guide patients through onboarding process, explaining services, requirements, and addressing questions - Work closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals - Manage prior authorizations, insurance coordination, and healthcare system navigation - Track patient progress across the care journey ensuring continuity of care - Send appointment reminders, follow-ups, and medication/treatment adherence communications - Guide families through complexities of healthcare system providing support at every step - Serve as patient advocate offering encouragement and assistance during challenging moments - Manage the family care pipeline closely with clinical teams for seamless experience - Flag care gaps, systemic barriers, and financial obstacles to appropriate teams Documentation & Data Management (5%) - Accurately log patient interactions, details, and progress in CRM and EHR systems - Serve as Medical Scribe documenting patient encounters and physician notes in EMR - Maintain HIPAA-compliant documentation and confidential patient records - Ensure timely and precise medical documentation supporting high-quality patient care - Handle sensitive patient information with strict confidentiality protocols - Maintain accurate records ensuring compliance with HIPAA and regulatory standards - Track patient data systematically for reporting and care coordination purposes Cross-Functional Collaboration & Process Improvement (5%) - Collaborate with operations, recruitment, clinical, product, and documentation teams - Act as liaison fostering collaboration across departments to advance organizational mission - Provide valuable insights and feedback to improve processes and enhance patient experience - Document patient feedback contributing to workflow enhancements and service improvements - Participate in team meetings and continuous process improvement efforts - Stay up-to-date on new products, features, and best practices in telehealth and specialty care - Use and create automations to create operational leverage and reduce manual tasks - Escalate complex cases to higher-level support when necessary with detailed context

Telecommuter Waiver Case Manager- St. Louis County Thomas Allen, Inc. We began providing residential services to individuals living with disabilities in 1977, and in 1984 became the first non-governmental entity in Minnesota to offer waiver case management. By delivering exceptional client care and creating a work culture that celebrates the employees who turn our mission into action, Thomas Allen has grown to employ more than 500 people and provide contracted services for more than 20 counties across Minnesota. Annually, we deliver a wide variety of services to more than 10,000 individuals of all needs, abilities, and ages - from infants to elders. Our services include waiver case management, community living services, care coordination, respite care, and community-based residential programs. ***This is a full-time telecommuter role that travels to see clients living primarily in the northern part of St. Louis County. You must be located in this region to be considered for this role*** FLSA Status: Full-time, Hourly, Non-Exempt FTE: 1.0 (40 hours per week) Hiring Range: $22.43 - $25.01 USD Hourly DOE Website: Thomas Allen (thomasalleninc.com) What We Offer our Team Members! Benefits provided to Full-Time Employees (35+ hours/week): - 7 Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, and one Floating Holiday to use when it matters most to you! - Paid Leave = Paid vacation time off to help you recharge and maintain work-life balance & Earned Sick and Safe Time (ESST) - Comprehensive medical, dental, vision, disability, and life insurance coverage - Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account (DCA) options to help you manage healthcare expenses - 401(k) program to help you plan for your financial future - Mileage reimbursement for work-related travel - Paid training and certifications to help you develop new skills and advance your career - Employee appreciation programs to recognize your contributions and efforts - Mental health support to prioritize your well-being - Opportunities for career advancement and growth to help you achieve your professional goals Position Overview As a Waiver Case Manager, you will have the opportunity to foster trusting connections with the individuals you serve. You will play a vital role in developing comprehensive care plans, coordinating services, and connecting individuals with community resources to increase their independence and overall well-being. Through creative problem-solving and coordination with a diverse team of other health and social service professionals, you will be at the center of ensuring your clients have every opportunity to lead self-directed fulfilling lives. Key Responsibilities - Foster trusting relationships with individuals served, emphasizing empathy, effective communication, and compassion. - Develop, review, and monitor individualized care plans aligned with the unique needs and goals of each individual. - Coordinate services and collaborate with interdisciplinary teams to ensure seamless delivery of care. - Connect individuals served with suitable community resources, empowering their independence and overall well-being. - Ensure compliance with lead agency guidelines and maintain meticulous, up-to-date documentation. - Complete daily case noting documentation of completed tasks. - Collaborate with team members to assess and address evolving needs, making necessary adjustments to care plans. - Provide support, education, and guidance to individuals and their families, enabling informed decisions regarding their care and increasing their ability to advocate for their needs. - Regular travel to meet with clients to complete Annual and Semi-Annual meetings as well as on an as needed basis. Required Qualifications - Bachelor’s degree in social work and an active social work license issued by the Minnesota Board of Social Work or bachelor's degree in special education, psychology, nursing, human services or other fields related to the education or treatment of people with developmental disabilities or related conditions. - One year of experience in the education or treatment of people with developmental disabilities or related conditions OR a minimum of one course that specifically focuses on developmental disabilities (Note: If you do not meet this requirement, we provide training!) Preferred Qualifications - Experience in CADI, BI, EW, DD waivers, and the AC program. - Knowledge of MA, Medicare, and MN Healthcare programs. - Familiarity with community resources and providers. - Strong organizational skills and attention to detail. - Proficiency in computer basics and familiarity with the Microsoft Office suite. - Certified secondary language proficiency (Increased rate of pay depending on case needs). Additional Requirements - Must be at least 18 years of age. - Valid driver's license, reliable vehicle for work purposes, acceptable driving record, and proof of auto insurance. - Excellent written and verbal communication skills in English. - Passing all background and requirements for facility and position; and - The ability to pass the screening required by Federal Human Services Office of Inspector General to assure that person has not been excluded from working in the Health Care Programs which receive federal funding. Why Join Us? - Be part of a dynamic team dedicated to making a difference in individuals' lives. - Opportunities for growth and professional development through ongoing training. - A supportive and inclusive work environment. - Competitive compensation and benefits. - Make a lasting impact on the community and individuals we serve. Join our team and make a difference! Thomas Allen is an Equal Opportunity Employer committed to diversity.