Role Description The Sales Support Manager is responsible for providing critical support to Regional Sales Managers across customer service, program coordination, and sales operations. This position ensures that sales teams are fully enabled to focus on customer acquisition and growth, while the Sales Support Manager manages internal processes, customer follow-up, and cross-functional coordination. The role requires strong organizational, communication, and problem-solving skills to drive customer satisfaction, operational excellence, and revenue growth. Key Accountabilities - Sales Support & Customer Management - Assist in managing inbound customer inquiries, ensuring timely and professional responses. - Track, monitor, and follow up on sales opportunities, renewals, and contracts. - Assist with forecasting, pipeline management, and reporting in CRM (e.g., Salesforce). - Program & Project Management - Coordinates logistics, timelines, and deliverables across departments to support sales campaigns and customer programs. - Supports Regional Sales Managers in ensuring adherence to contractual and service commitments by liaising with program managers, customer service, and operations. - Support Regional Sales Managers by establishing meeting cadence and helping orchestrate program reviews, bid development, and contract amendments. - Develops and maintains reporting dashboards for sales performance, customer satisfaction, and financials. - Customer Service Excellence - With guidance from Regional Sales Managers supports resolving customer concerns and issues through alignment with customer programs, operations and technical teams. - Coordinate with customer service teams to address complaints, disputes, and escalations quickly. - Financial & Business Support - Assist with program and sales financial analysis, including forecasting, margins, and budget monitoring. - Collaborate with finance and credit teams on payment terms, overdue accounts, and customer transactions. - Provide logistical and tactical support of continuous improvement initiatives in sales processes, reporting, and customer engagement. - Leadership & Team Collaboration - Demonstrate initiative and accountability in supporting the sales organization. - Build strong cross-departmental relationships to ensure smooth workflow between sales, customer service, and operations. - Actively contribute to sales team meetings, strategy discussions, and performance reviews. - Model behaviors consistent with company values, quality standards, and customer-first principles. Qualifications - Bachelor's degree or equivalent combination of experience in sales support, program management, customer service management, or a related field required. - Strong planning, organizational, and communication skills. - Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment. - Strong customer service and relationship management skills. - Financial and business acumen with experience in forecasting and reporting. - Proficiency with CRM platforms (e.g., Salesforce), Microsoft Office (Excel, PowerPoint, Word), and project management tools. - Willingness to travel occasionally to support Regional Sales Managers and key customer engagements. Working Environment - Remote role with extended periods at a computer. - Occasional travel to support sales activities, customer reviews, and team meetings. Company Description With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

• Responsible for selling the full product portfolio within the region • Active market development and achieving sales and profit targets • Responsibility for sales of the entire product portfolio in the region • Acquisition of new customers as well as sustainable development and expansion of customer relationships • Advising customers on sales- and product-specific questions • Close cooperation with internal sales regarding order processing • Defining and implementing sales activities in collaboration with other company areas such as Marketing, Product Management and R&D • Market monitoring and analysis, reporting on market trends • Regular reporting to Sales Management • Supporting our users • Training physicians and hospital staff from various departments on the use and handling of endoscopic instruments and related technologies • OR support for surgeons during observerships, operations and workshops • Independent planning, preparation and execution of tasks and travel in coordination with all relevant internal and external stakeholders • Product demonstrations, user inductions and internal training including corresponding documentation • Customer consulting at trade fairs and symposia as well as demonstrations of the application of new products

• You manage your own sales territory by phone and digitally, building long-term relationships with veterinarians. • You advise your customers on our products and identify their real needs during conversations. • You create tailored, attractive proposals and follow up on them independently. • You strategically develop your territory with a focus on revenue, potential, and customer retention. • You convert prospects into enthusiastic new customers. • You process orders from your territory and keep track of outstanding issues. • You work closely with the field sales team to ensure seamless customer experiences.

• Design, implementation and continuous enhancement of processes in the SAP Sales & Service Cloud • Technical consulting for our clients across the entire project lifecycle — from requirements analysis to roll-out • Customizing and extension of SAP CX solutions in Sales & Service • Integration of the Sales & Service Cloud into existing system landscapes (e.g., S/4HANA, SAP ERP, third-party systems) • Close collaboration with business stakeholders, developers and other consultants in interdisciplinary project teams • Support in building and further developing our internal solution approaches and methodologies