• Translate partner business models into compliant, scalable technical solutions using the banks and partners APIs, systems, and operational workflows • Lead technical discovery sessions, architecture reviews, and integration planning with fintech partners • Provide hands-on support during onboarding, including API/SFTP troubleshooting, data mapping, and workflow configuration • Document integration patterns, best practices, and partner specific requirements • Collaborate with product, compliance and technology teams to design solutions that align with regulatory requirements and the bank’s risk appetite • Recommend technical approaches that balance partner needs with operational feasibility and compliance constraints • Identify gaps in current capabilities and advocate for enhancements that improve partner experience or operational efficiency • Serve as the escalation point for complex technical issues across payments, ledgering, KYC/KYB, card issuing, ACH, wires, or other sponsor bank services • Monitor partner performance and proactively identify areas for optimization or risk mitigation • Work closely with compliance and risk teams to ensure partner implementations adhere to regulatory and program requirements • Partner with operations to streamline processes and ensure smooth day to day execution of partner programs • Provide feedback to product teams based on partner needs, market trends, and integration challenges • Act as a trusted technical advisor to fintech partners throughout the lifecycle of the relationship • Communicate complex technical concepts in clear, business friendly language • Support partner growth by identifying opportunities to expand product usage or improve performance.

• Implement and support integrations using interface engines (e.g., Mirth Connect, Rhapsody, Cloverleaf, Ensemble), including message transformation, routing, and error handling • Design, configure, and maintain interfaces using HL7 v2.x, HL7 v3, CDA, and FHIR R4/R5 (RESTful APIs) between EHRs, external systems (healthcare providers, billing, HIEs, etc.) and Concord. • Map and transform healthcare data between HL7, FHIR, JSON, XML, and flat file formats. • Deploy, configure, and maintain secure APIs for healthcare data exchange, including authentication, authorization, and encryption best practices. • Implement authentication and authorization protocols (OAuth2, OpenID Connect, JWT) for FHIR-based integrations and secure APIs. • Monitor, troubleshoot, and resolve interface and integration issues. • Maintain comprehensive documentation for interface workflows, message structures, API specifications, and integration configurations. • Create and deliver Statements of Work (SOW) for integration and implementation projects, ensuring alignment with client requirements and organizational standards. • Collaborate with stakeholders to gather requirements, define interface specifications, and build test plans. • Ensure all integrations comply with HIPAA, HITRUST, and other regulatory and security standards. • Stay current with evolving interoperability standards (e.g., FHIR, SMART on FHIR, HL7 accelerators).

• Manage DevOps tooling and certificate rotations • Automate processes using IaC tools like Ansible and CloudFormation • Collaborate with development teams for pipeline management • Support uptime and security of DevOps toolchain

• Position Procore's Professional Services offerings through value-based selling by tailoring recommended services to customer needs and outcomes • Generate and approve the scope and cost of professional services engagements to ensure financial and operational alignment • Create Statement of Works (SOWs) and Amendments by acting as a technical expert for both customers and internal teams • Collaborate with Services Delivery partners to co-scope engagements, ensuring alignment on solution design and successful delivery • Propose solutions that transform the business and organizational culture of prospective customers by highlighting specific service benefits • Assist Sales teams on new business opportunities by building proposals for RFPs and designing custom service solutions • Drive customer satisfaction by working closely with clients during the sales cycle to ensure their business needs are addressed • Lead cross-functional initiatives with Product, Engineering, and Marketing to improve service offerings and support methods