• Consolidate, track, trend and report on operational data derived from multiple data points • Create reports and other presentations for senior leadership and key stakeholders • Provide tools to operations management and process managers to detect problem areas in real time; take timely action when problems occur • Develop tools, reports, techniques and/or assist with implementing reporting systems for operational support, including ensuring reporting consistency and standardized formatting, creating professional presentations, and documenting processes and issues • Review and create subsequent reporting and process enhancements

• Oversee the activities of the department and its instructors in training members of the Operations team • Maintain Kronos time records for direct reports • Attend and audit new hire classes and follow up with department supervisors on customer satisfaction • Handle Quality Management System (QMS) floor training using Floor Training Tracker • Conduct needs assessments with department supervisors; evaluate training materials, recommend improvements and serve as a training instructor when necessary • Generate special reports from the Employee Training Database and timekeeping system • Organize and execute a process for maintaining, filing and storing all training records; enter paper records into electronic format in the database to ensure compliance in the Records Retention Matrix • Energize the QMS training process by generating and distributing required training rosters and sign-off sheets, ensuring compliance with QMS training requirements • Organize and maintain the supporting organizational structure in the Employee Training Database (employees, roles and associated QMS training requirements) to reflect the quality training requirements of the organization

• Identify ML server/rack requirements and coordinate delivery to ensure Data Center capacity and company requirements are met in a timely manner. • Provide dedicated program management support, including deployment issue resolution, program performance monitoring, and adherence to Service Level Agreements (SLAs). • Ensure maximum efficiency and optimization in rack integration and hardware movement to ensure attainment of operational success, efficiency, and quality goals. • Properly monitor critical infrastructure shipments to ensure on-time accurate, and satisfactory deliveries; troubleshoot and resolve supply chain discrepancies as needed. • Communicate with Engineering, Core Enablement functional workstream owners, and the management team to ensure achievement of technical deployment goals and objectives. • Handle stakeholder expectations and provide recommendations for ML infrastructure strategic initiatives and long-range goals. • Identify strategies to increase asset utilization from internal clients and/or to better manage existing rack space opportunities. • Correctly enter data into the Data Center applicable applications/programs tools and maintain/generate required reports. • Properly process, audit, and file various documentation related to Core Enablement activities. • Support a Lean culture within the server staging and data center workflow.

• Oversee all ITAD processing workflows, ensuring timely execution of shipments and processing tasks. • Assign and monitor ITAD action queues for warehouse teams, ensuring steps are followed per SOPs (labeling, COD uploads, grading, etc.). • Conduct regular QA checks to ensure compliance with service level objectives (SLOs). • Review and ingest settlement reports from resale partners into internal systems for reporting and audit trails. • Own the Parabola-driven FMV Quoting process: identifying aging devices, gathering quotes from trade-in partners, and formatting customer-facing reports. • Design and maintain automated workflows using Parabola to ingest, clean, and structure FMV pricing data for display in the product. • Run scheduled reports to surface aging device values and prompt customer action. • Act as the primary point of contact between Operations, Customer Success, and Warehouse teams for all ITAD-related workflows. • Maintain internal documentation and suggest process improvements as quoting and ITAD services scale.