• Oversee the activities of the department and its instructors in training members of the Operations team • Maintain Kronos time records for direct reports • Attend and audit new hire classes and follow up with department supervisors on customer satisfaction • Handle Quality Management System (QMS) floor training using Floor Training Tracker • Conduct needs assessments with department supervisors; evaluate training materials, recommend improvements and serve as a training instructor when necessary • Generate special reports from the Employee Training Database and timekeeping system • Organize and execute a process for maintaining, filing and storing all training records; enter paper records into electronic format in the database to ensure compliance in the Records Retention Matrix • Energize the QMS training process by generating and distributing required training rosters and sign-off sheets, ensuring compliance with QMS training requirements • Organize and maintain the supporting organizational structure in the Employee Training Database (employees, roles and associated QMS training requirements) to reflect the quality training requirements of the organization

• Identify ML server/rack requirements and coordinate delivery to ensure Data Center capacity and company requirements are met in a timely manner. • Provide dedicated program management support, including deployment issue resolution, program performance monitoring, and adherence to Service Level Agreements (SLAs). • Ensure maximum efficiency and optimization in rack integration and hardware movement to ensure attainment of operational success, efficiency, and quality goals. • Properly monitor critical infrastructure shipments to ensure on-time accurate, and satisfactory deliveries; troubleshoot and resolve supply chain discrepancies as needed. • Communicate with Engineering, Core Enablement functional workstream owners, and the management team to ensure achievement of technical deployment goals and objectives. • Handle stakeholder expectations and provide recommendations for ML infrastructure strategic initiatives and long-range goals. • Identify strategies to increase asset utilization from internal clients and/or to better manage existing rack space opportunities. • Correctly enter data into the Data Center applicable applications/programs tools and maintain/generate required reports. • Properly process, audit, and file various documentation related to Core Enablement activities. • Support a Lean culture within the server staging and data center workflow.

• Oversee all ITAD processing workflows, ensuring timely execution of shipments and processing tasks. • Assign and monitor ITAD action queues for warehouse teams, ensuring steps are followed per SOPs (labeling, COD uploads, grading, etc.). • Conduct regular QA checks to ensure compliance with service level objectives (SLOs). • Review and ingest settlement reports from resale partners into internal systems for reporting and audit trails. • Own the Parabola-driven FMV Quoting process: identifying aging devices, gathering quotes from trade-in partners, and formatting customer-facing reports. • Design and maintain automated workflows using Parabola to ingest, clean, and structure FMV pricing data for display in the product. • Run scheduled reports to surface aging device values and prompt customer action. • Act as the primary point of contact between Operations, Customer Success, and Warehouse teams for all ITAD-related workflows. • Maintain internal documentation and suggest process improvements as quoting and ITAD services scale.

Role Description This role supports accurate, timely loan closings by preparing lender figures, coordinating closing documents with settlement partners, resolving documentation issues, and ensuring funding details are correct prior to disbursement. You will work closely with the closing team, internal staff, title companies, brokers, borrowers, and attorneys. Responsibilities - Prepare lender figures, including review and approval of HUD/Settlement Statements. - Coordinate loan documents to be sent to the title company/attorney/settlement agent for closing. - Manage and resolve problems or issues that arise with loan documentation. - Coordinate funding details to ensure accuracy of loan disbursements. - Collaborate with Processing to obtain clear-to-close from underwriting. - Partner with the Document Specialist and Closing Manager to ensure accuracy, completeness, and legal compliance before scheduling. - Coordinate closing dates and keep the loan calendar current for active and estimated closings. - Ensure settlement partners satisfy title requirements and act as the intermediary between parties involved in the closing. Qualifications - 3+ years of mortgage closing experience in private money lending. - Experience Closing Non-QM: DSCR, and private money loans (Bridge, Fix and flip). - Ability to manage a pipeline of 50+ loans per month. - Experience with basic title review, HUD/Settlement Statement review, and basic purchase contract review. - Strong attention to detail and strong written and verbal communication skills. - Proficiency with Outlook, Excel, and Word. - Experience with entity documents (a plus). Benefits - PTO - 401(k) with match - Health insurance - Dental insurance - Vision insurance Company Description