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Operations Associate
Location
North America
Posted
77 days ago
Salary
0
Seniority
Mid Level
Job Description
Operations Associate
AppDirect
• Oversee all ITAD processing workflows, ensuring timely execution of shipments and processing tasks. • Assign and monitor ITAD action queues for warehouse teams, ensuring steps are followed per SOPs (labeling, COD uploads, grading, etc.). • Conduct regular QA checks to ensure compliance with service level objectives (SLOs). • Review and ingest settlement reports from resale partners into internal systems for reporting and audit trails. • Own the Parabola-driven FMV Quoting process: identifying aging devices, gathering quotes from trade-in partners, and formatting customer-facing reports. • Design and maintain automated workflows using Parabola to ingest, clean, and structure FMV pricing data for display in the product. • Run scheduled reports to surface aging device values and prompt customer action. • Act as the primary point of contact between Operations, Customer Success, and Warehouse teams for all ITAD-related workflows. • Maintain internal documentation and suggest process improvements as quoting and ITAD services scale.
Job Requirements
- 2-4 years of experience in operations, data analysis, logistics coordination, or customer support.
- Strong skills in Google Sheets (pivot tables, filters, lookups)
- Strong English verbal and written communication skills, especially over Slack and email.
- High attention to detail and ability to manage multiple workflows in parallel.
- Comfortable with structured SOPs, but proactive in suggesting improvements.
- Experience with (or a strong appetite to learn) no-code automation tools like Parabola, Zapier, or similar.
Benefits
- Health insurance
- Professional development opportunities
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