St. Paul, MN (Remote) · In the early stages of implementing an integration platform as a service (iPaaS). The first critical service will be to introduce integration and automation between the legacy eligibility system, MAXIS, and the online application system, MNbenefits. · The resource will lead the Worker Interface implementation by initiating and managing structured engagement and validation activities with participating pilot local agencies. With a strong focus on county and Tribal needs and client’s program standards and positioned to guide and frame the requirements of the Worker Interface, the resource is responsible for bridging the functional and technical conversations with the project team and pilot local agency partners. Role Summary · The Human Services & Implementation Lead serves as the primary bridge between the state project team and the participating counties and Tribes. This senior role combines deep human services domain expertise with strong implementation leadership to successfully onboard 4–7 local agencies and ensure smooth pilot execution. Key Responsibilities: · Identify, engage, and build strong relationships with counties and Tribes to participate in the Worker Interface pilot · Align 4–7 local agencies with project goals and objectives · Lead consistent outreach and coordination with agency leadership and frontline staff · Manage full onboarding of pilot agencies, including developing clear plans, schedules, designs, success outcomes, and readiness goals · Engage directly and indirectly with frontline workers to build confidence and ensure successful adoption of the Worker Interface · Establish norms, guidelines, and participation criteria for pilot agencies · Translate desired success outcomes into realistic, tactical implementation steps and schedules · Identify, document, and help resolve program-driven constraints, policy requirements, and compliance considerations (especially SNAP and cash/food benefits programs) · Incorporate operational and program needs from local agencies into actionable requirements and backlog items · Work closely with the Product/Program Lead to ensure implementation remains grounded in local agency realities Required Qualifications & Experience: · Experience in human services (preferably SNAP, cash assistance, or related public benefits programs) · Proven track record leading software/system implementations in government or human services environments (pilot and/or statewide) · Strong understanding of county/Tribal government operations and change management in public sector · Experience building relationships with diverse stakeholders including agency directors, supervisors, and frontline case workers · Excellent facilitation, communication, and problem-solving skills.

• Review clients’ plan documents and data to determine tasks needed for the payroll implementation. • Collaborate with internal stakeholders on payroll implementation solutions and functional requirement documents to be used by IT which optimize client satisfaction and achieve the desired business results. • Collaborate with the team to determine complex service setup requirements. • Administer data collection sessions with customers to compile all payroll implementation requirements, details and intricacies. • Perform User Acceptance Testing (UAT) to ensure that all requirements have been captured, and all expected outcomes are returned. • Identify and resolve internal/external stakeholder issues/concerns in a timely and collaborative manner. • Provide information, education and training to external clients and internal teams on processes, procedures and/or services. • Contribute to the planning and design of onboarding of new retirement plans, the development of deliverables, due dates, and milestones. • Collaborate with external customers and internal teams to develop strong payroll implementation and conversion plans through proactive and reactive customer interactions, ensuring the overall service needs are satisfied. • Serve as a resource to team members and applicable internal/external stakeholders on routine projects related to new business implementation and conversions. • Identify and communicate to management process improvements that reduce workloads or improve quality. • Promote and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within your assigned area of responsibility. • Maintain knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.

• Leading the design, configuration, and implementation of S/4HANA Public Cloud supply chain solutions across multiple industries • Configuring key supply chain functions such as inventory management, logistics execution, warehouse management, and demand planning • Conducting workshops, process mapping, and training sessions to ensure client teams adopt supply chain best practices • Collaborating with finance, procurement, manufacturing, and sales teams to ensure seamless end-to-end process integration • Supporting data migration, conversions, and system content upgrades • Supporting the technical team in transferring knowledge of client requirements, operational design, and with testing and feedback • Supporting testing, troubleshooting, and post-go-live optimization of supply chain processes • Follow SAP Activate Methodology practices including Fit-to-Std, Data Migration and Testing workstreams • Work closely with presales architects and sales representatives during presales processes; preparing demos and providing input for project estimations • Staying current with SAP S/4HANA Public Cloud supply chain updates and industry trends

• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. • Provide expert technical guidance to customers and sales peers regarding Armada’s AI Factory products and services including Modular Data Centers & GPU based systems from partners such as Nvidia. Understand client challenges and propose appropriate solutions to meet their needs. • Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges. • Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. • Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. • Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. • Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement of resources to empower sales representatives in their client interactions.