• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. • Provide expert technical guidance to customers and sales peers regarding Armada’s AI Factory products and services including Modular Data Centers & GPU based systems from partners such as Nvidia. Understand client challenges and propose appropriate solutions to meet their needs. • Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges. • Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. • Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. • Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. • Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement of resources to empower sales representatives in their client interactions.

• Lead the France-specific e‑invoicing and live reporting implementation using Avalara ELR, ensuring full regulatory compliance. • Integrate Oracle Fusion ERP (AR/AP) with Avalara ELR using certified connectors and REST APIs, including support for legacy billing systems. • Configure outbound (Accounts Receivable) and inbound (Accounts Payable) e‑invoicing workflows, including status handling and error management. • Ensure compliant UBL 2.1 XML invoice generation, validation, and transmission in line with French regulatory requirements. • Support B2G e‑invoicing and reporting via Chorus Pro, including testing and operational readiness. • Coordinate UAT activities, manage defect resolution, and support go‑live preparation. • Validate master data readiness (VAT IDs, PDP identifiers) and support France-specific archiving, auditability, and GDPR compliance.

• Drive the successful delivery of Flow Efficiency initiatives • Provide expert input into prioritization discussions and risk mitigation recommendations • Coordinate implementation activity across multiple initiatives • Line-manage Delivery and Implementation Leads • Lead designated initiatives • Contribute to the establishment of Implementation capability within the Academic business enablement process • Identify risks, issues, and dependencies across initiatives • Plan and manage User Acceptance Testing across relevant initiatives • Provide clear and quantitative progress reporting to the Program Director

• Lead, coach, and structure the day-to-day work of a CIM team, ensuring clarity of priorities, workload balance, and disciplined execution across all active projects. • Validate quotes vs. scope to ensure services are correctly defined and aligned with client expectations. • Guarantee handover completeness before kickoff, verifying all key information from Sales or CAM. • Drive delivery efficiency (aim to deliver in 4 days what was previously scoped for 6, without compromising quality). • Oversee project allocation and prioritization within their region. • Make sure CIM are actively supporting integration and activation of the Exhibitor Marketplace during setup phases, ensuring clients are guided on how to leverage it to drive engagement and monetization from the start. • Drive continuous skills development through regular coaching, structured learning plans, and hands-on support, ensuring each CIM progresses toward a consulting, advisory-led delivery model. • Analyze performance data to identify high-engagement CIMs, document their practices, and share learnings across teams. • Promote adoption of best practices and benchmarking to continuously elevate the delivery standard. • Own the performance management cycle for CIMs, including goal setting, KPI review, feedback loops, and corrective action plans to ensure accountability and consistent service quality. • Monitor engagement scores (Gold vs. Silver) to track client performance and satisfaction. • Collaborate closely with Sales, CAMs, and the Solution Design team (SD) to ensure the right service positioning in proposals. • Provide insight and data to support Sales in articulating service value and securing correct pricing. • Validate service proposals for new business opportunities to ensure accurate scoping and profitability. • Partner with the Head of CIM on business performance reviews, efficiency tracking, and margin optimization. • Work with Marketing to highlight successful client use cases and best practices. • Share insights with Sales and Product teams to refine offerings and strengthen alignment between service delivery and client needs. • Collaborate with CAM Team Leads to ensure a seamless client journey from setup to adoption and renewal. • Partner with the CAM and Product teams to align on Swapcard new features adoption and revenue strategies.