• Review clients’ plan documents and data to determine tasks needed for the payroll implementation. • Collaborate with internal stakeholders on payroll implementation solutions and functional requirement documents to be used by IT which optimize client satisfaction and achieve the desired business results. • Collaborate with the team to determine complex service setup requirements. • Administer data collection sessions with customers to compile all payroll implementation requirements, details and intricacies. • Perform User Acceptance Testing (UAT) to ensure that all requirements have been captured, and all expected outcomes are returned. • Identify and resolve internal/external stakeholder issues/concerns in a timely and collaborative manner. • Provide information, education and training to external clients and internal teams on processes, procedures and/or services. • Contribute to the planning and design of onboarding of new retirement plans, the development of deliverables, due dates, and milestones. • Collaborate with external customers and internal teams to develop strong payroll implementation and conversion plans through proactive and reactive customer interactions, ensuring the overall service needs are satisfied. • Serve as a resource to team members and applicable internal/external stakeholders on routine projects related to new business implementation and conversions. • Identify and communicate to management process improvements that reduce workloads or improve quality. • Promote and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives within your assigned area of responsibility. • Maintain knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.

• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success. • Provide expert technical guidance to customers and sales peers regarding Armada’s AI Factory products and services including Modular Data Centers & GPU based systems from partners such as Nvidia. Understand client challenges and propose appropriate solutions to meet their needs. • Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges. • Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes. • Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs. • Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation. • Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement of resources to empower sales representatives in their client interactions.

• Lead the France-specific e‑invoicing and live reporting implementation using Avalara ELR, ensuring full regulatory compliance. • Integrate Oracle Fusion ERP (AR/AP) with Avalara ELR using certified connectors and REST APIs, including support for legacy billing systems. • Configure outbound (Accounts Receivable) and inbound (Accounts Payable) e‑invoicing workflows, including status handling and error management. • Ensure compliant UBL 2.1 XML invoice generation, validation, and transmission in line with French regulatory requirements. • Support B2G e‑invoicing and reporting via Chorus Pro, including testing and operational readiness. • Coordinate UAT activities, manage defect resolution, and support go‑live preparation. • Validate master data readiness (VAT IDs, PDP identifiers) and support France-specific archiving, auditability, and GDPR compliance.

• Drive the successful delivery of Flow Efficiency initiatives • Provide expert input into prioritization discussions and risk mitigation recommendations • Coordinate implementation activity across multiple initiatives • Line-manage Delivery and Implementation Leads • Lead designated initiatives • Contribute to the establishment of Implementation capability within the Academic business enablement process • Identify risks, issues, and dependencies across initiatives • Plan and manage User Acceptance Testing across relevant initiatives • Provide clear and quantitative progress reporting to the Program Director