• Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. • As a Systems Analyst Consultant at Pacific Life, you will join a team of 8–10 in CMD Tech Ops Life, working alongside a Scrum Master, Systems Analyst, and Developer professionals. • You'll help develop complex products with a focus on quality and rapid delivery to keep competitive advantage amongst our competitors. • Provided guidance/coaching to onshore/offshore teams in areas where it may be needed; discussed possible improvements and allowed team to consider and agree where/if change were needed allowing teams empowered behavior. • Ability to work in cross-functional teams in order to reduce tension and gain cooperation. • Strong attention to detail that is accurate and thorough. • Ability to manage project expectations with development teams and Stakeholders by trading off and setting realistic goals.

• Provide technical application support of Company products • Serve as the field expert and liaison for smart grid metering • Responsible for meter and product training, meter set up coordination and metering related trouble shooting and issue resolution • Develop understanding of product strengths and weaknesses as they pertain to market requirements • Develop and deliver technical sales presentations to customers • Maintain up-to-date awareness of industry activities, trends, and regulatory issues • Develop positive customer relationships through pro-active customer management

• Requirements gathering: - Understand requests from users, business areas and stakeholders; - Ask the right questions to identify the real problem (not just the requested solution); - Document functional and non-functional requirements. ** 2. Analysis and solution modeling: - Translate needs into technical specifications; - Design flows, processes and integrations; - Assess impacts on existing systems. ** 3. Development support: - Clarify doubts for the technical team; - Ensure implementation follows the defined specifications; - Participate in refinement sessions and prioritization. ** 4. Testing and quality: - Define acceptance criteria; - Validate that the system meets expectations; - Support functional testing and user acceptance testing. ** 5. Maintenance and evolution: - Analyze incidents and problems; - Propose continuous improvements; - Monitor system performance and usage.

• Drives the stability and sustainability of the cloud-based networks, software systems for scaling and reliable operations. • Performs system integration, verification and validation and supportability and effectiveness analyses for total systems. • Creates proactive engineering mechanisms that will enable the team to manage the health of a number of distributed VMs. • Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies for hardware and software specifications. • Utilizes trends and metrics to identify opportunities for improvements within existing frameworks, tools and processes.