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Tripadvisor

Tripadvisor, founded in 2000, is an award-winning network for travel information that features real advice from global travelers. The world’s largest travel site, Tripadvisor is

Technical Operations Manager

Location

Poland

Posted

76 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Technical Operations Manager

Tripadvisor

Role Description We are hiring a Technical Operations Manager to strengthen operational execution and change delivery across Owl’s live regulated payments environment. This role sits at the intersection of operations, technology, vendor management and control execution. You will: - Identify operational pain points, drive process redesign and targeted system or workflow enhancements. - Coordinate cross-functional delivery across key services and vendors to keep Owl scalable, well controlled and regulator-ready. - Work closely with Financial Crime subject matter experts across KYC/KYB onboarding and AML/CFT transaction monitoring. - Translate operational issues into practical process, tooling and feature improvements. - Coordinate incidents, service continuity and operational governance. Qualifications - 5+ years of experience in operations, service management, technical program management, payments operations, risk operations, or a similar cross-functional role in fintech, payments, e-commerce, marketplaces, or another regulated environment. - Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. - Proven ability to operate effectively with a global-first mindset. - Demonstrated experience driving process redesign, operational improvement and system or workflow changes in partnership with technical and business teams. - Experience translating operational problems into structured requirements, user stories, process maps, playbooks or change actions that can be implemented and tracked. - Demonstrated experience coordinating incidents, escalations, dependencies or service issues across technical and business teams. - Experience working with outsourced providers or vendors, including SLA monitoring, service reviews and follow-up of remediation actions. - Strong operational and analytical mindset, with experience using data to prioritise issues, measure outcomes and improve performance. - Excellent written and verbal communication skills, with the ability to translate complex issues for technical and non-technical stakeholders, including senior management. - Comfort working alongside Financial Crime SMEs in KYC/KYB onboarding and AML/CFT transaction monitoring. Requirements - Experience in a regulated payments institution, e-money institution, acquirer, processor, marketplace or banking environment. - Familiarity with first-line risk and control ownership, operational resilience, incident management, change governance and third-party risk or outsourcing governance. - Working knowledge of KYC/KYB onboarding, AML/CFT operations, fraud operations or customer support workflows. - Experience with Jira, Confluence, Excel or Google Sheets, BI or dashboarding tools, SQL, process-mapping tools, workflow automation platforms or AI-enabled productivity tools. - Exposure to regulatory or audit environments and evidence-based control management. Benefits - Competitive compensation packages, including base salary and annual bonuses. - “Work your way” with flexibility to suit your lifestyle. - Flexible schedule promoting work-life balance. - Donation matching for qualifying charitable donations annually. - Tuition assistance for qualified programs. - Lifestyle benefit for personal spending on travel, wellness, or other interests. - Travel perks including discounts. - Employee assistance program for life’s challenges. - Health benefits with great coverage and competitive premiums. - Generous referral scheme for successful candidate referrals.

Job Requirements

  • 5+ years of experience in operations, service management, technical program management, payments operations, risk operations, or a similar cross-functional role in fintech, payments, e-commerce, marketplaces, or another regulated environment.
  • Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
  • Proven ability to operate effectively with a global-first mindset.
  • Demonstrated experience driving process redesign, operational improvement and system or workflow changes in partnership with technical and business teams.
  • Experience translating operational problems into structured requirements, user stories, process maps, playbooks or change actions that can be implemented and tracked.
  • Demonstrated experience coordinating incidents, escalations, dependencies or service issues across technical and business teams.
  • Experience working with outsourced providers or vendors, including SLA monitoring, service reviews and follow-up of remediation actions.
  • Strong operational and analytical mindset, with experience using data to prioritise issues, measure outcomes and improve performance.
  • Excellent written and verbal communication skills, with the ability to translate complex issues for technical and non-technical stakeholders, including senior management.
  • Comfort working alongside Financial Crime SMEs in KYC/KYB onboarding and AML/CFT transaction monitoring.
  • Experience in a regulated payments institution, e-money institution, acquirer, processor, marketplace or banking environment.
  • Familiarity with first-line risk and control ownership, operational resilience, incident management, change governance and third-party risk or outsourcing governance.
  • Working knowledge of KYC/KYB onboarding, AML/CFT operations, fraud operations or customer support workflows.
  • Experience with Jira, Confluence, Excel or Google Sheets, BI or dashboarding tools, SQL, process-mapping tools, workflow automation platforms or AI-enabled productivity tools.
  • Exposure to regulatory or audit environments and evidence-based control management.

Benefits

  • Competitive compensation packages, including base salary and annual bonuses.
  • “Work your way” with flexibility to suit your lifestyle.
  • Flexible schedule promoting work-life balance.
  • Donation matching for qualifying charitable donations annually.
  • Tuition assistance for qualified programs.
  • Lifestyle benefit for personal spending on travel, wellness, or other interests.
  • Travel perks including discounts.
  • Employee assistance program for life’s challenges.
  • Health benefits with great coverage and competitive premiums.
  • Generous referral scheme for successful candidate referrals.

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