Role Description The Business Systems Analyst - Salesforce (Service/Experience Cloud) shall be responsible for delivering projects and platform changes, acting as business & technology subject matter expert and providing guidance and support. The role of Business Systems Analyst will reside in Manila, Philippines. This role will report directly to the IT Manager for the Asia Pacific region working North America hours in eastern time. What you’ll get to do - Prepare, Design, Build, Test and Deliver Salesforce projects and enhancements - Provide timely support to Salesforce support team - Maintain Salesforce knowledge base and communicate changes to appropriate stakeholders (Support team, business etc.) - Provide consulting and support best practices around the utilization of Salesforce platform - Manage relationships with business teams including managing & leading projects - Assess risks and impacts on existing systems as new functions are added - Identify potential technical problems or design flaws so that preventive action can be taken - Support user acceptance testing processes to ensure that requirements are fully satisfied - Create and deliver application demos to various internal/external stakeholders with varying levels of product knowledge Qualifications - A Bachelor’s Degree in Computer Science, Engineering or Business - 5+ years of experience as a Business Analyst or equivalent with experience working in Service Cloud and Experience Cloud - Good experience and expertise in Salesforce configuration, automation especially Flows - Salesforce certification is preferred - Computer literate and proficient in standard office applications Word, Excel and Outlook - Strong problem solving, data and software application skills Benefits - Excellent time away from work programs - Comprehensive wellness initiatives - Recognition through competitive pay and benefits - Opportunities for personal and professional growth - Commitment to community impact, including volunteer days and charity initiatives Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

• Gather client’s business requirements and transform these into technical requirements for Salesforce design • Leverage Salesforce best practices to minimize the need for custom development • Write technical documentation for clients outlining standard operating procedures • Effectively migrate and implement Salesforce for new organizations • Develop relationships with clients and confidently demonstrate business process expertise when advising client executives and stakeholders

Description Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. Title: Salesforce Administrator & Release Engineer The Work: ICF seeks an experienced Salesforce System Administrator and Release Engineer to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology. Job Location: Remote work is authorized. Must support US Eastern time zone working hours. What You Will Do: - Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards. - Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements. - Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features. - Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices. - Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations. - Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce. - Create and maintain technical documentation for system configurations, release processes, and project deliverables. - Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability. - Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards. What You Will Bring With You: - Active Salesforce Administrator certification. - 3+ years as a Salesforce Administrator for large production orgs. - 3+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX). - Candidate must have a Public Trust or an Active Secret clearance. - U.S. Citizenship is required due to federal contract requirements. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. What We Would Like You To Bring With You: - Salesforce Advanced Administrator certification or other technical Salesforce certifications. - Demonstrated proficiency in Salesforce configuration (e.g., flows, Community Sites, custom objects, fields, validation rules, etc.) and org administration (SSO, email relay, internal & external user administration, AppExchange package management, etc.) - Experience with data migration tools (e.g., Data Loader, Salesforce Data Import Wizard) and integration processes. - Understanding of DoD and federal government security standards and experience supporting ATO processes. - Experience administering OmniStudio components (Flex Cards, OmniScripts, Integration Procedures, etc.) - Familiarity with Salesforce Public Sector Solutions components. - Experience with Salesforce Government Cloud implementations for federal clients, particularly DHS or DoD. - Prior involvement in data migration projects from legacy systems to cloud platforms. - Prior experience implementing or administering DevOps tools including code repositories, scripted actions, automated code scans, etc. - Prior experience delivering user training or creating technical documentation. Professional Skills: - Highly effective analytical and problem-solving capabilities. - Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. - Excellent communication and interpersonal skills to interface effectively with team members and federal clients. - Organized, detailed oriented and able to prioritize and multi-task. #icfsalesforce #Li-cc1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)

Role Description Velocity is seeking a detail-oriented and technically skilled HubSpot Administrator to manage, optimize, and scale our HubSpot ecosystem. This role requires someone who is analytical and data-driven, highly organized, and able to clearly communicate technical concepts across teams. This role will be responsible for maintaining CRM integrity, building smart automations, supporting marketing and sales operations, and delivering reporting insights that improve business performance. The ideal candidate brings a strong process‑optimization mindset, operates as a proactive self-starter, and approaches the HubSpot environment with an ownership mentality to continuously enhance efficiency and alignment across the organization. Qualifications - 2 - 4+ years of hands-on HubSpot administration experience required - Strong understanding of CRM structure and automation logic - Experience with workflows, lead scoring, reporting, and dashboards - Experience supporting both Marketing and Sales teams - Verbal and written English communication skills (minimum B2 level using the CEFR scale) - Highly detail-oriented and process-driven - Experience with data imports/exports and data hygiene best practices - HubSpot Certifications (Admin, Marketing Hub, Sales Hub) preferred - Experience with integrations (Zapier, Salesforce, APIs) preferred - Basic HTML/CSS knowledge preferred - Experience in B2B environment preferred - Experience working remotely with US-based teams preferred Requirements - Manage day-to-day administration of HubSpot (Sales, Marketing, and Service Hubs) - Maintain data hygiene, lifecycle stages, lead statuses, and pipeline integrity - Create and manage custom properties, objects, workflows, and automation - Build and optimize lists, reports, dashboards, and attribution tracking - Implement lead scoring and segmentation strategies - Monitor integrations (e.g., Salesforce, Zapier, third-party tools) - Build and deploy email campaigns, landing pages, and forms - Manage workflows and nurturing sequences - Support campaign tracking and performance analysis - Ensure proper tracking (UTMs, conversion tracking, etc.) - Manage pipelines and deal stages - Support sales automation and task creation - Maintain reporting dashboards for revenue tracking - Assist with forecasting and sales performance metrics - Develop and maintain executive dashboards - Ensure accurate reporting across marketing, sales, and service - Identify process gaps and recommend system improvements - Conduct regular data audits and cleanup - Document processes and CRM governance standards - Train internal users on HubSpot best practices - Recommend new tools or features to improve efficiency - Stay current on HubSpot product updates and enhancements Benefits - Collaborative work environment - Opportunities to make an impact - Focus on technology and customer experiences Company Description Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force.