Description Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. Title: Salesforce Administrator & Release Engineer The Work: ICF seeks an experienced Salesforce System Administrator and Release Engineer to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology. Job Location: Remote work is authorized. Must support US Eastern time zone working hours. What You Will Do: - Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards. - Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements. - Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features. - Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices. - Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations. - Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce. - Create and maintain technical documentation for system configurations, release processes, and project deliverables. - Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability. - Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards. What You Will Bring With You: - Active Salesforce Administrator certification. - 3+ years as a Salesforce Administrator for large production orgs. - 3+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX). - Candidate must have a Public Trust or an Active Secret clearance. - U.S. Citizenship is required due to federal contract requirements. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. What We Would Like You To Bring With You: - Salesforce Advanced Administrator certification or other technical Salesforce certifications. - Demonstrated proficiency in Salesforce configuration (e.g., flows, Community Sites, custom objects, fields, validation rules, etc.) and org administration (SSO, email relay, internal & external user administration, AppExchange package management, etc.) - Experience with data migration tools (e.g., Data Loader, Salesforce Data Import Wizard) and integration processes. - Understanding of DoD and federal government security standards and experience supporting ATO processes. - Experience administering OmniStudio components (Flex Cards, OmniScripts, Integration Procedures, etc.) - Familiarity with Salesforce Public Sector Solutions components. - Experience with Salesforce Government Cloud implementations for federal clients, particularly DHS or DoD. - Prior involvement in data migration projects from legacy systems to cloud platforms. - Prior experience implementing or administering DevOps tools including code repositories, scripted actions, automated code scans, etc. - Prior experience delivering user training or creating technical documentation. Professional Skills: - Highly effective analytical and problem-solving capabilities. - Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. - Excellent communication and interpersonal skills to interface effectively with team members and federal clients. - Organized, detailed oriented and able to prioritize and multi-task. #icfsalesforce #Li-cc1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)

• Executing high-volume data operations with precision, including: • Deduplicating and merging records (Contacts, Accounts, and custom objects). • Performing bulk updates and backfills across Salesforce. • Updating and correcting lookup relationships between records. • Cleaning and standardizing datasets imported from CSVs or external source. • Using deduplication tools (such as DataGroomr) and Salesforce native deduplication to design and executing structured deduplication workflows. • Identifying and resolving missing or incomplete data, broken relationships between objects, conflicting or duplicate records. • Performing ongoing audits to ensure Salesforce remains a reliable source of truth. • Acting as a primary executor for Salesforce requests, such as fixing incorrect records/relationships, updating fields and statuses based on business needs, supporting campaign builds and outreach lists from spreadsheets, troubleshooting data-related issues impacting reports or workflows. • Triaging and completing a steady stream of operational tickets with speed and accuracy. • Serving as a key point of contact for end-user support, including debugging Flows, permissions, and data issues. • Collaborating closely with Sales, Marketing, Execution teams to ensure CRM reflects real-time activity. • Developing a strong understanding of how Salesforce supports investor and client activity tracking, transaction and pipeline workflows, reporting and analytics. • Supporting initiatives such as backfilling missing data, updating lifecycle fields and statuses, ensuring consistency between different data sources. • Identifying patterns in repetitive manual work and propose improvements. • Designing, building, testing, and deploying scalable declarative solutions (Flows, validation rules, page layouts). • Balancing speed of execution with long-term system scalability. • Performing daily administration and maintenance of the Salesforce environment, including user management, data integrity checks, system health monitoring, security settings. • Supporting onboarding of new Salesforce users. • Working closely with developers and analysts to design effective solutions to business challenges. • Developing documentation, training materials, and support user adoption of Salesforce best practices.

**MUST RESIDE IN THE ATLANTA, GA AREA** Work at Home Opportunity Salesforce Platform Manager - Full-time BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions in the areas of Virtual Assistants, Marketing Assistants, and Financial Specialists. We are a fast-paced team of high performers that work extremely hard but also know how to have a great time. Culture is a top priority and our values are lived out daily. Who is BELAY? Click here and enjoy! Below are the position requirements. Job purpose The Salesforce Platform Manager is responsible for owning the strategic direction, architecture, governance, and long-term health of BELAY’s Salesforce ecosystem. This role elevates Salesforce leadership beyond traditional administration by combining people leadership with deep technical and architectural expertise. This leader serves as the platform authority, translating business strategy into scalable, secure, and high-performing Salesforce solutions. They are accountable for reducing technical debt, improving system scalability, strengthening governance, and elevating the effectiveness and technical maturity of the Salesforce Admin team. While this is a leadership role, it requires a hands-on mindset and the ability to engage directly in complex builds, escalations, and high-impact initiatives. Duties and responsibilities As a BELAY Manager, you will professionally represent the company in all virtual and in-person interactions. You are expected to exemplify our mission, vision, and core values daily, fostering a collaborative and positive team environment Functional Platform Leadership - Align Salesforce platform strategy to company objectives, driving scalable growth, operational efficiency, and measurable business outcomes. - Partner with leadership to shape the platform roadmap and own execution and technical direction, sequencing work based on business impact, ROI, risk reduction, and delivery capacity. - Operate within defined budgets and resourcing constraints, making intentional tradeoffs between speed, scope, and sustainability. - Lead Salesforce initiatives across a complex portfolio of concurrent, business-critical projects through structured planning, architectural oversight, delegation, and delivery accountability, with direct involvement as needed to ensure momentum and quality. - Partner cross-functionally with Revenue, Marketing, Finance, Operations, and Technology to translate business priorities into scalable system solutions. - Leverage analytics, adoption metrics, and performance data to prioritize enhancements, identify risks, and guide evidence-based decisions. - Recommend deferral or de-scoping when demand exceeds capacity to protect platform stability and delivery quality. - Anticipate scalability challenges, integration risks, and architectural constraints to proactively mitigate technical debt. - Stay current on Salesforce platform innovation, AI capabilities, and automation best practices to continuously mature the platform. - Own Salesforce platform strategy, architecture, and long-term system health across Sales Cloud and adjacent tools. - Oversee complex implementations and provide technical direction to vendors, consultants, and partners. - Maintain scalable data structures and automation patterns that improve data quality and reduce manual effort. - Partner on AI, automation, and optimization initiatives to improve operational efficiency and platform maturity. - Drive user adoption through enablement strategies, training standards, and continuous improvement. - Maintain SOPs, architectural documentation, and design standards for Salesforce workflows and integrations. - Develop and review platform performance metrics, adoption reporting, and system health indicators to inform roadmap prioritization. People Leadership - Lead, coach, and develop Salesforce Administrators through one-on-ones, design reviews, mentorship, and skills development planning. - Balance workload across the Salesforce Admin team to maximize capacity and delivery reliability. - Ensure the team is staffed with technically capable, engaged, and growth-oriented talent. - Set clear expectations, performance goals, and accountability for delivery quality and professional growth. - Foster a culture of continuous improvement, ownership, and high standards across the platform team. - Partner with leadership on workforce planning, role definition, and succession planning for Salesforce capabilities. Qualifications This role requires a motivated and trustworthy self-starter with strong communication and technological skills, who thrives independently and as part of a team, and is willing to roll up their sleeves to get the job done! Our ideal manager is flexible, creative, well-organized and will conduct relational and efficiency coaching at all times. The ideal candidate thrives in a fast-paced, evolving environment and is equally comfortable shaping long-term architecture strategy and executing tactical solutions. - BA/BS degree in Information Systems, Computer Science, Business, or equivalent work experience - 7+ years of progressive Salesforce experience, including architecture, advanced configuration, and integration work - 3+ years of people leadership experience managing Salesforce Administrators or platform teams - Demonstrated experience owning Salesforce platform strategy and roadmap development - Strong experience designing scalable data models, automation frameworks (Flow-first approach), security models, and integration architecture - Experience reducing technical debt and implementing governance and release management standards - Hands-on experience with complex implementations and vendor management - Salesforce certifications strongly preferred, such as: - Salesforce Administrator - Advanced Administrator - Platform App Builder - Platform Developer I - Architect certifications (preferred but not required) - Experience with AI-enabled Salesforce tools, automation initiatives, and data quality optimization strategies preferred - Experience working in a high-growth, multi-departmental environment preferred Skills - Strategic platform thinking with strong architectural judgment - Advanced Salesforce configuration and solution design expertise - Strong data modeling and systems integration knowledge - Ability to translate business requirements into scalable technical solutions - Technical mentorship and team development capability - Change management and governance leadership - Vendor oversight and cross-functional collaboration - Strong written and verbal communication skills - Analytical mindset with a focus on performance metrics and continuous improvement - High accountability with a hands-on execution approach when needed Working conditions BELAY Corporate offers full-time remote work, requiring a dedicated, distraction-free home office for standard Monday-Friday business hours, with occasional travel for some roles. As a full-time, exempt W-2 employee, you'll join a vibrant, award-winning company culture where you're a valued, engaged team player in a thriving organization. Physical requirements This position does not have any physical requirements at this time. Direct reports - Senior Salesforce Administrators - Salesforce Administrators DISCLAIMER: We’ve recently seen job postings claiming to be from BELAY that aren’t affiliated with our company. Please be sure to only apply to our positions on https://belaysolutions.com/jobs/ and only reply to emails ending in @belaysolutions.com.

• Administer and support the organization’s enterprise application ecosystem, including CRM, operational platforms, and integrated business systems. • Manage system configurations, user access, permissions, and security to ensure data integrity, compliance, and operational reliability. • Collaborate with business stakeholders to gather requirements and translate them into system enhancements, workflows, and automation solutions. • Design and maintain reports, dashboards, and data visualizations that provide actionable insights for leadership and operational teams. • Troubleshoot system issues, investigate root causes, and implement sustainable solutions to improve platform performance and user experience. • Lead the implementation and maintenance of system integrations across enterprise applications using APIs and integration tools. • Oversee user and license management, including provisioning, deactivation, and role-based access controls. • Support enterprise system upgrades, releases, and new feature rollouts, including testing and change management. • Monitor system adoption and partner with stakeholders to drive process optimization and platform utilization. • Develop and maintain system documentation, training materials, and knowledge resources for end users. • Provide guidance and technical expertise to cross-functional teams on best practices for system usage, automation, and data governance. • Participate in strategic initiatives to evaluate and implement new enterprise technologies and platform improvements. • Perform other duties as assigned to support departmental and company objectives.