Company Overview At Eve, we’re redefining what’s possible in legal technology. Our mission is to empower plaintiff law firms with AI-driven solutions that elevate how they operate, serve clients, and grow. We believe the future of law will be built by “AI-Native Law Firms” — firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work. Eve’s technology augments the capabilities of attorneys across every stage of a case — from intake and document review to strategy and settlement — so they can focus on what truly matters: achieving the best outcomes for their clients. Our vision is simple yet transformative: enable every firm to operate at its highest potential through the power of AI. Why Join Eve: Product-market fit: Eve is used by over 550+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. Our revenue model is consumption-based (per legal matter), which means our success is directly tied to how deeply customers adopt the product. That starts with integration. Customers with connected CMS integrations retain and expand at significantly higher rates, and nearly every account that has expanded started with a completed integration. Why This Role You’ll own the end-to-end integration experience for Eve’s customers, from contract signed to integration live and usable. Eve integrates with multiple major case management platforms, each with its own API patterns, authentication models, deployment quirks, and edge cases. Some are cloud-native with clean REST APIs. Others are self-hosted on-prem systems behind firewalls that require weeks of configuration. Your job is to figure out the right integration path for each customer and drive it to completion. This is not a project management role, but it’s not a pure engineering role either. You’ll split your time between hands-on technical work (configuration, validation, debugging, scripting) and customer-facing delivery (implementation planning, expectation setting, vendor coordination, internal handoffs). You need to be comfortable on a customer call walking through auth setup and equally comfortable tracing an OAuth token refresh failure through three layers of a distributed system. You sit on the Customer Success team and partner daily with Engineering. You’re the bridge: you own the customer-facing integration experience, determine what the integration path should look like, and feed requirements back to Engineering for productization. You define what needs to be built; Engineering builds it at scale. What You Will Accomplish: - Own integration delivery for customers from post-sale through go-live: scoping the integration path, validating configuration (auth setup, tenant and environment validation, allowlisting, callback/redirect setup, granular permissions, document store configuration), testing in sandbox and live environments, and driving to completion - Scope integration approaches for new CMS partners, prototype solutions, and deliver technical requirements to Engineering for productization - Manage strategic vendor relationships: pressuring vendors for API access, proving whether issues are on their side or ours, identifying unsupported or undocumented API behavior, and negotiating workarounds when standard paths don’t exist - Debug and resolve production integration issues by tracing through logs, isolating the layer (our side, vendor side, or customer config), and resolving or routing to Engineering with a clear diagnosis - Build the assets required to scale integration delivery: implementation playbooks, vendor-specific setup guides, troubleshooting matrices, customer readiness checklists, known limitation documentation, escalation criteria, and handoff notes for the CS team - Identify patterns across customer integrations and feed productization requirements back to Engineering, without duplicating the platform Engineering owns What We Are Looking For: - 3-5+ years building, configuring, and debugging production API integrations (REST APIs, pagination, rate limiting, retry logic) - Experience owning implementation delivery end-to-end, not just building integrations but driving them to completion with customers - Proficiency in Python or Node.js (Python preferred) for scripting, data transformation, and API orchestration - Hands-on experience with OAuth 2.0, JWT, token refresh cycles, and permission/scoping troubleshooting - Comfortable working with webhooks and debugging common failure modes (expiry, missed events, configuration drift) - Experience mapping data across systems that represent the same concepts differently - Strong communication skills for customer calls, vendor negotiations, and internal coordination - Interest in legal technology and how law firms operate You’ll Thrive in This Role If You Have: - Direct experience with legal tech platforms (Clio, Filevine, SmartAdvocate, Litify) - iPaaS or integration platform experience (Workato, Celigo, Mulesoft, Tray.io) - A track record of creating implementation documentation, runbooks, or process guides that other teams use - SQL familiarity and ability to reason about how integration data flows into a data warehouse - On-prem and hybrid deployment experience with self-hosted systems, firewall rules, and VPNs - Multi-tenant integration management across hundreds of customer accounts - Experience building observability and alerting for integrations at scale Benefits: 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ️ ⚕️Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🧑‍💻 Autonomous Work Environment 🖥️ Office Setup Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings

Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: - BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security - BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards - Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies - CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running) - DUNS 100 Best Tech Companies to Work for - Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards - 2024 Inc. 5000 list for the 4th consecutive year! - Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. Who we seek: We are expanding our Solutions Engineering team. We're always looking for top Engineers to join our winning team. This team works closely with innovative federal organizations interested in leveraging BigID’s platform. You will use your knowledge to influence customer decisions, provide insightful solutions, and drive successful outcomes. With your potent technical capabilities, critical and creative thinking, and passion for fast-paced problem-solving, be ready to hit the ground running. What you’ll do: - Serve as the primary technical subject matter expert for the BigID platform during the implementation and deployment phase for federal customers. - Consult on best practices, solution architecture, and design to ensure successful deployment and adoption of the BigID platform. - Stay up-to-date on relevant competitive solutions, products, and services/offerings. - Drive outcomes with real-world knowledge and recommendations. - Develop a trusted advisory role with customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer. - Collaborate internally to ensure every customer realizes the value of the BigID Platform through successful implementation. What you’ll bring: - Interpersonal communication, customer relationship, executive presentation skills. - Excellent organization skills and ability to multitask in a fast-paced startup environment. - Demonstrated ability to address customer needs and provide best practices. - Strong background in Big Data, AI, privacy, data governance, or information security. - Good troubleshooting abilities and a methodical approach. - Ability to describe complex technical concepts to diverse audiences: executives, business stakeholders, and technology practitioners. - Broad understanding of enterprise data architecture, privacy, and security technologies. - A proven track record of learning new technologies at high speed and a passion for diving deep into the "how" and "why" to solve intricate technical puzzles. - Desire to share knowledge through excellent documentation creation and RFI/RFP responses. - Some prior experience with one or more of the following: RDBMS systems, no-SQL data stores (MongoDB, Cassandra, DynamoDB), Hadoop technologies (such HDFS, Hive, HBase), cloud technologies (AWS EMR, S3, DynamoDB, Redshift, Azure file and blob storage, etc.). - Prior experience with Identity and Access Management or Data Loss Prevention tools is a plus. - Proficient in Linux and container framework (Docker and Kubernetes). - Minimum of 3 years in a pre-sales or technical consulting role within a multinational environment. - Bachelor’s degree in computer science or related discipline (master’s degree a plus). Our Values: We look for people who embody our values - Care, Do,Try & Shine. - Care - We care about our customers and each other - Do - We do what it takes to make a positive impact - Try - We try our best and we don’t give up - Shine - We shine and make it our mission to always stand out BigBenefits: 💻 Work from home with a global remote-first community Global Culture Corner Flexible PTO and Quarterly Volunteer Days 💸 Equity Participation 100% employer-covered medical, dental, and vision options available to you 🐶 Additional insurance benefits like pet insurance and legal assistance 📚 Learning & Development Opportunities Fidelity Employer Sponsored 401K Paid Parental Leave The annual base salary range is $135,000 - $150,000. Actual salaries will vary and are based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. #LI-Remote #LI-MT1 We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here. Job Candidate Privacy Notice Must be able to exercise independent judgment with little or no oversight. BigID is an E-Verify Participant.

• You’ll own the end-to-end integration experience for Eve’s customers, from contract signed to integration live and usable. • Eve integrates with multiple major case management platforms, each with its own API patterns, authentication models, deployment quirks, and edge cases. • Your job is to figure out the right integration path for each customer and drive it to completion. • This is not a project management role, but it’s not a pure engineering role either. • You’ll split your time between hands-on technical work (configuration, validation, debugging, scripting) and customer-facing delivery (implementation planning, expectation setting, vendor coordination, internal handoffs). • You sit on the Customer Success team and partner daily with Engineering. • You own the customer-facing integration experience, determine what the integration path should look like, and feed requirements back to Engineering for productization. • You define what needs to be built; Engineering builds it at scale.

• Manage all technical aspects of the sales process including product demonstration, proof of value, customer on-boarding, and feature requests • Respond to RFIs, RFPs, and RFQs • Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities • Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization • Conduct post-sales engineering check-ins (in collaboration with Customer Success) with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems • Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives • Attend trade shows, conferences, and meetups • Travel to customers in designated territory