• Design and build advanced configuration solutions on the Intelex platform for complex customer use cases • Progress solutions through maturity stages • Identify patterns across customer requirements • Partner with Engineering teams from day one • Translate customer pain points into technical requirements • Participate in Voice of Customer sessions • Contribute to "build versus partner" decisions • Review design of partner-developed applications • Provide technical guidance on partner integration feasibility and architecture • Educate internal teams on Intelex platform capabilities • Experiment with AI-assisted development tools • Mentor PSE team members on Intelex platform best practices • Contribute to our evolving Rapid Validation Playbook • Share insights that inform partner development frameworks

• Lead the design of the technical architecture for a cloud-based, AI enabled system • Stand up AWS infrastructure including compute, storage, networking, IAM, and security controls • Ensure alignment with government approved technologies and FedRAMP authorized services • Conduct market analysis and provide cost, performance, and risk tradeoff assessments • Build the initial email ingestion pipeline for structured/unstructured data • Implement parsing, routing, and data transformation logic • Create and configure the database/data store to support downstream analytics • Define integration patterns for ingestion, APIs, and external systems • Ensure data quality, reliability, and scalability in the ingestion workflow • Evaluate AI/ML vendor tools for classification, extraction, and automation • Recommend government approved AI technologies and integration approaches • Support requirements validation and technical workshops • Define field level extraction requirements in collaboration with analysts • Provide LOE estimates and support Phase 1 implementation planning • Identify risks, dependencies, and architectural constraints

• Lead live and virtual demos of our products • Visit client sites (mainly in the US) for support during demos and installations • Advise prospects on technical workflows and best practices • Analyze client workflows and needs, define solution diagrams • Relay real-world insights to product and engineering teams • Support the sales team by preparing project documentation and training sessions • Assist with preparation and coordination of tenders

Company Overview At Eve, we’re redefining what’s possible in legal technology. Our mission is to empower plaintiff law firms with AI-driven solutions that elevate how they operate, serve clients, and grow. We believe the future of law will be built by “AI-Native Law Firms” — firms that are managed, scaled, and optimized by intelligent systems rather than manual processes and endless administrative work. Eve’s technology augments the capabilities of attorneys across every stage of a case — from intake and document review to strategy and settlement — so they can focus on what truly matters: achieving the best outcomes for their clients. Our vision is simple yet transformative: enable every firm to operate at its highest potential through the power of AI. Why Join Eve: Product-market fit: Eve is used by over 550+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. Our revenue model is consumption-based (per legal matter), which means our success is directly tied to how deeply customers adopt the product. That starts with integration. Customers with connected CMS integrations retain and expand at significantly higher rates, and nearly every account that has expanded started with a completed integration. Why This Role You’ll own the end-to-end integration experience for Eve’s customers, from contract signed to integration live and usable. Eve integrates with multiple major case management platforms, each with its own API patterns, authentication models, deployment quirks, and edge cases. Some are cloud-native with clean REST APIs. Others are self-hosted on-prem systems behind firewalls that require weeks of configuration. Your job is to figure out the right integration path for each customer and drive it to completion. This is not a project management role, but it’s not a pure engineering role either. You’ll split your time between hands-on technical work (configuration, validation, debugging, scripting) and customer-facing delivery (implementation planning, expectation setting, vendor coordination, internal handoffs). You need to be comfortable on a customer call walking through auth setup and equally comfortable tracing an OAuth token refresh failure through three layers of a distributed system. You sit on the Customer Success team and partner daily with Engineering. You’re the bridge: you own the customer-facing integration experience, determine what the integration path should look like, and feed requirements back to Engineering for productization. You define what needs to be built; Engineering builds it at scale. What You Will Accomplish: - Own integration delivery for customers from post-sale through go-live: scoping the integration path, validating configuration (auth setup, tenant and environment validation, allowlisting, callback/redirect setup, granular permissions, document store configuration), testing in sandbox and live environments, and driving to completion - Scope integration approaches for new CMS partners, prototype solutions, and deliver technical requirements to Engineering for productization - Manage strategic vendor relationships: pressuring vendors for API access, proving whether issues are on their side or ours, identifying unsupported or undocumented API behavior, and negotiating workarounds when standard paths don’t exist - Debug and resolve production integration issues by tracing through logs, isolating the layer (our side, vendor side, or customer config), and resolving or routing to Engineering with a clear diagnosis - Build the assets required to scale integration delivery: implementation playbooks, vendor-specific setup guides, troubleshooting matrices, customer readiness checklists, known limitation documentation, escalation criteria, and handoff notes for the CS team - Identify patterns across customer integrations and feed productization requirements back to Engineering, without duplicating the platform Engineering owns What We Are Looking For: - 3-5+ years building, configuring, and debugging production API integrations (REST APIs, pagination, rate limiting, retry logic) - Experience owning implementation delivery end-to-end, not just building integrations but driving them to completion with customers - Proficiency in Python or Node.js (Python preferred) for scripting, data transformation, and API orchestration - Hands-on experience with OAuth 2.0, JWT, token refresh cycles, and permission/scoping troubleshooting - Comfortable working with webhooks and debugging common failure modes (expiry, missed events, configuration drift) - Experience mapping data across systems that represent the same concepts differently - Strong communication skills for customer calls, vendor negotiations, and internal coordination - Interest in legal technology and how law firms operate You’ll Thrive in This Role If You Have: - Direct experience with legal tech platforms (Clio, Filevine, SmartAdvocate, Litify) - iPaaS or integration platform experience (Workato, Celigo, Mulesoft, Tray.io) - A track record of creating implementation documentation, runbooks, or process guides that other teams use - SQL familiarity and ability to reason about how integration data flows into a data warehouse - On-prem and hybrid deployment experience with self-hosted systems, firewall rules, and VPNs - Multi-tenant integration management across hundreds of customer accounts - Experience building observability and alerting for integrations at scale Benefits: 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ️ ⚕️Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🧑‍💻 Autonomous Work Environment 🖥️ Office Setup Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings