• Play a critical part in ensuring Gainwell is meeting our clients’ objectives in important areas • Help coordinate a business analyst team’s duties and activities on IT projects and nurture newer team members by providing guidance and support • Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impact • Work with the client to develop business specs at the start of a technical project • Analyze, plan, design, document or make recommendations to improve business processes to support client’s technology goals • Help verify that all requirements have been met by approving and validating test results • Exercise your ability to use basic analytical or relational database software — such as Excel or SQL — to quantify the anticipated impact of work

Business Systems Analyst - ZP3 What you can expect This position requires an experienced self-starter with a proactive approach, taking full ownership and responsibility for projects from start to completion. About the Team Zoom's Enterprise Systems team seeks a Business Systems Analyst to support the expanding Sales team. This role collaborates with Sales and Operations teams to gather requirements. The position works with various technology teams to develop scalable solutions for the Salesforce platform. The goal is to enhance functionality, enabling the Sales team to excel in their primary focus—selling. What we’re looking for - 5+ years of experience analyzing business requirements, developing and documenting process flows and solution designs - Have at least 3 years of experience with Salesforce.com, focusing on Sales Cloud (Leads, Opportunities, Contracts, Campaigns, Quotes, and integrations like LeadSpace, LeanData, Pardot, Marketo). - Work with technology solutions supporting sales processes, including CPQ, lead conversion, account routing, account planning, compensation, bookings, quoting, and pricing systems. - Knowledge of prototyping solutions in Salesforce and iterating with business teams Salary Range or On Target Earnings: Minimum: $98,900.00 Maximum: $228,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 03/30/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: Academic Staff Employment Type: Regular Job Profile: Bus Systems Analyst III (Inst) Job Summary: Unique: The Workday Enterprise Solutions Team (WEST) is responsible for the administration and optimization of Workday and related systems (including, but not limited to Workday Finance, Reporting, EAP, and Workday Adaptive Planning) for Finance, Human Resources, and Research Administration across the Universities of Wisconsin System, while focusing on people, processes, and technology. This team will concentrate on continuous improvement and system maintenance, release enhancements, support, and strategic integration of the Workday ERP and related systems to achieve business objectives. Senior Business Analysts will support one or more teams within the WEST team. Activities may include leading the review, redesign and optimization of complex business processes, security policies, reports, and other system functionality, including ancillary and bolt-on IT systems. Senior Business Analysts will be responsible for system maintenance, design, configuration, testing and the successful implementation of Workday releases. They will also evaluate additional features and systems to enhance user experience, compliance, research and analyze data patterns to troubleshoot or highlight areas of improvement, write reports and develop requirements for integrations or other technical solutions. The Senior Business Systems Analyst serves a vital role within WEST. This position involves the following duties: - Identify, recommend, and implement programs and solutions to meet business objectives while balancing cost, performance, and resource constraints. - Work on tasks including project or functional requirements, functional/technical design, configuration, testing, and process documentation - Lead and facilitate requirements gathering sessions with key stakeholders and subject matter experts, ensuring alignment with business goals - Drive the design and modification of complex business information systems, document requirements, and resolve system logic challenges. - Formulate and define systems scope and objectives through research and fact-finding combined with a strong understanding of applicable business systems and industry requirements - Support and triage end-user issues, ensuring a seamless user experience and prompt resolution of any system-related challenges. - Serve as a strategic ERP advisor to leadership, offering insights and recommendations on system capabilities and optimizations. - Lead and conduct complex data analysis to ensure data management objectives are met and recommend improvements - Develop and manage project timelines, provide stakeholder communications, and deliver training to ensure successful system adoption and operational continuity. - Provide leadership and mentorship to lower level staff, guiding them through complex tasks and projects. - Participate in Workday release analysis, regression testing coordination, and deployment readiness activities. Assess system impacts of new functionality and recommend adoption strategies. - Partner with governance teams and functional leadership to evaluate enhancement requests, define priorities, and align system changes to strategy. - Support annual budget, forecast, and allocation cycles within Workday Adaptive Planning, ensuring system readiness and data integrity. - Collaborate with campus finance leaders to optimize planning models, assumptions, and reporting structures. To be successful in this position, you will need to intentionally collaborate with peers across WEST and work to actively foster a respectful, inclusive and safe team environment. Schedule will be determined with the selected finalist upon hire. Primary schedule will be during business hours on Monday through Friday, beginning no later than 9:00AM CST and ending no earlier than 3:00PM CST, with an on-call or weekend rotation as required by the department. This position is designated as fully remote and may be performed at an offsite, non‑campus work location. Work schedule and remote work expectations will be finalized during the offer process with the selected candidate. Key Job Responsibilities: - Support annual budget, forecast, and allocation cycles within Adaptive Planning, ensuring system readiness, data integrity, and alignment with campus financial planning processes. - Collaborate with finance leadership and governance groups to evaluate system enhancements, prioritize change requests, and align configuration decisions with institutional strategy. - Lead configuration, testing, and deployment readiness of solutions for Workday Adaptive Planning, Workday Reporting, and Data Integration. Includes analysis of biannual Workday releases and coordination of regression testing activities. - Provides guidance to lower level staff in the design, development, and implementation of data reporting and business intelligence systems - Develops and assesses opportunities for new unit staff training opportunities - Makes recommendations in the selection of technology solutions to align with business strategies - Provides advanced procedural and technical guidance to unit staff regarding technology usage and management - Provides direction for the mapping of business processes using advanced process-mapping methodologies - Designs, develops, and implements complex data reporting and business intelligence systems - Serves as a subject matter expert to institutional and unit leadership on critical technology issues - Serves as a project lead for lower level IT staff providing guidance on specific project goals, outcomes, and technological components - Performs complex data analyses and reporting Department: Workday and Enterprise Solutions Team (WEST) Compensation: Well qualified applicants can expect to earn between $100,000 - $120,000 with final salary based on experience and qualifications. In addition to salary, this position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see: https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf. Required Qualifications: - Knowledge / experience in implementing and supporting enterprise resource planning (ERP) or large-scale enterprise applications. - Knowledge / experience in analyzing business needs and recommending relevant solutions, including policy, process, or system improvements. - Experience translating business requirements into system configuration or technical design specifications. - Ability to perform complex data analysis. Preferred Qualifications: - Knowledge / experience in implementing and supporting financial planning systems, including Workday Adaptive Planning. - Experience in concepts of budgeting and financial planning and analysis, especially in a higher education or public sector environments. - Experience supporting system releases, regression testing, and production support activities. - Experience collaborating with cross-functional teams in a complex organizational environment. - Demonstrated ability to develop and manage timelines and plans for projects and operational activities. How to Apply: To apply for this position, please click on the "I am a current employee" button or "I am not a current employee" button under Apply Now. Please upload documents that includes your resume and responses to the prompts below. Provide specific examples of: 1. ERP Experience Translation - Describe a specific ERP implementation or support experience you’ve had. and how would that experience translate to supporting Workday in a higher education environment? 2. Requirements to Configuration - Provide a specific example where you translated business requirements into system configuration. 3. Business Analysis / Problem Solving - Describe a complex business problem you helped solve through analysis. 4. Adaptive Planning Experience (Key Enhancement) Do you have experience with Workday Adaptive Planning? Describe your experience with it, or with a similar financial planning system. Your responses to the prompts will help us better understand your motivation, interests, and potential success in the role. If you have any questions about the application process, please contact Daniel McCusky at Daniel.mccusky@wisc.edu. References will be requested of final candidates. All applicants will be notified after the search is complete and a candidate has been selected. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment. UW-Madison is not an E-Verify employer, and therefore, is not eligible to employee F1 STEM OPT Extension participants. Contact Information: Daniel McCusky, HR Generalist daniel.mccusky@wisc.edu Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website. To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you. Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

• Provide advanced technical advice, counsel, and expertise in support of securing sales of networked printing devices, associated software/servers, and professional consulting services • Provide technical support in sales presentations, customer trainings, and service delivery • Work with the sales team on evaluating prospective customers, account strategy, and enterprise printing applications solutions • Participate in sales calls and customer meetings • Collaborate on RFP responses and provide ongoing project management support on complex solutions • Collaborate on the installation and integration of products and applications • Conduct customer training classes and provide installation and integration direction