ACCELERA SOLUTIONS INC

Role Description This position is full time remote and requires a secret clearance so candidates must be clearable. Accelera Solutions is seeking a highly skilled Microsoft SQL Server DBA / Database-as-a-Service (DBaaS) Engineer to support mission-critical healthcare and enterprise systems for the Defense Health Agency (DHA). This role is ideal for an experienced SQL Server Database Administrator (DBA) with expertise in: - SQL clustering - High availability - Performance tuning - Windows Server - Azure - Enterprise database operations within secure DoD environments The Microsoft SQL Server DBA / DBaaS Engineer will: - Design, build, administer, secure, monitor, and optimize enterprise Microsoft SQL Server environments supporting DHA mission systems. - Focus heavily on SQL Server clustering, high availability, performance tuning, backup/recovery, database security, Windows Server administration, and DBaaS platform operations. - Have strong experience supporting enterprise-scale Microsoft SQL Server 2016/2019/2022 environments in regulated or federal environments. - Be comfortable working across infrastructure, cloud, storage, cybersecurity, and platform engineering teams. Qualifications - 8+ years of experience as a: - SQL Server DBA - Microsoft SQL Server Engineer - Database Administrator - Database Platform Engineer - Infrastructure DBA - Strong hands-on experience with: - Microsoft SQL Server 2016/2019/2022 - SQL Clustering - Always On Availability Groups - Windows Server administration - SQL performance tuning - Backup and recovery operations - Technical Skills: - Microsoft SQL Server Administration - SQL Server Clustering & High Availability - T-SQL Query Optimization - SQL Server Management Studio (SSMS) - RedGate SQL Monitor - Windows Server - Database Security & Encryption - Disaster Recovery / Backup Solutions - PowerShell scripting - Desired Certifications (One or more preferred): - Microsoft Certified: Azure Database Administrator Associate - Microsoft Certified: Azure Administrator Associate - Microsoft Certified Professional (MCP) - SQL Server or Azure database certifications - 3+ years supporting Federal Government or DoD environments (Military IT experience qualifies) - Cloud & DevOps: - Microsoft Azure SQL - AWS RDS - Azure / AWS cloud infrastructure - Hybrid cloud database environments - Git / source control - Infrastructure automation - Additional Technologies: - MariaDB - NoSQL databases - Power BI - SQL Reporting Services (SSRS) - Data Services technologies - Scripting/programming experience - Federal / DoD Experience: - DHA healthcare IT experience - RMF compliance - STIG remediation - Secure enterprise infrastructure operations Requirements - Design, deploy, administer, and maintain Microsoft SQL Server 2016/2019/2022 environments - Build and support SQL Server Failover Clusters, Always On Availability Groups, and high-availability solutions - Manage enterprise Database-as-a-Service (DBaaS) offerings and hosted SQL environments - Perform SQL Server installation, configuration, patching, upgrades, and lifecycle management - Configure and manage SQL instances, databases, logins, permissions, and role-based access controls (RBAC) - Troubleshoot and resolve complex SQL Server performance issues - Optimize queries, indexes, execution plans, and database configurations - Monitor database health and availability using: - RedGate SQL Monitor - SQL Server Management Studio (SSMS) - Native SQL monitoring tools - Implement proactive monitoring and alerting strategies - Develop and maintain backup, restore, disaster recovery, and business continuity procedures - Support encryption of data at rest and in transit - Implement database security best practices and compliance controls - Support RMF, STIG, vulnerability remediation, and cybersecurity compliance activities - Administer Windows Server infrastructure supporting SQL Server environments - Collaborate with storage, virtualization, cloud, and backup teams - Support hybrid and cloud-hosted database environments including: - Microsoft Azure SQL - AWS RDS - Hybrid SQL deployments - Develop and maintain automation scripts using PowerShell or other scripting languages - Support Git-based configuration management and infrastructure automation - Implement maintenance automation using tools such as Ola Hallengren Maintenance Solution Company Description Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled.

Role Description This position is full time remote and requires a secret clearance so candidates must be clearable. Accelera Solutions is seeking a ServiceNow ITOM Architect in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS program supports our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. Responsibilities: - Coordinate with the CMDB PM, Government PM, and other key stakeholders while leading a team of ITOM Engineers. - Design, implement, and configure ServiceNow Information Technology Operations Management (ITOM) capabilities as a selected automated network discovery tool. - Participate in enterprise discovery workshops with Government stakeholders to make key decisions impacting architecture, deployment, and execution of the Configuration Management Database (CMDB) system. - Provide guidance to ITOM engineers and contribute to implementing the ITOM solution. - Participate in Agile processes including Sprint Planning and Grooming Sessions. - Participate in the Technical Architecture Group (TAG) and Change Advisory Board (CAB) processes to get changes to the system approved. - Contribute to updates to contract deliverables including the Architecture Plan, Detailed Design, Implementation Plan, and Test Plan. - Support any security assessments of the ITOM solution. - Recommend policy changes to Government and support architecture and design changes throughout the CMDB lifecycle. Qualifications - Active DoD Secret Clearance preferred, or ability to obtain a Secret clearance. - 15+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience). - Must have a DoD 8570 certification (Security) or be willing to obtain within 60 days of employment. - Experience with ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities. - Experience architecting complex enterprise systems. - Broad technical background to include prior experience developing in Java or another programming language. - Experience creating IRE reconciliation policies and business rules. - At least one of the following certifications: - Certified ServiceNow Administrator - Certified ServiceNow Developer - Effective communicator at all levels, both written and verbal. Requirements - A very strong understanding of ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities. - A very strong understanding of Systems Administration including using Just Enough Administration and Group Policy to control ITOM Discovery’s administrative capabilities. - Experience architecting and deploying ITOM Discovery in a Government environment at a large scale. - Experience architecting complex enterprise systems with multiple integrations points and differing technologies. - Strong experience creating Service Topology Diagrams following the Common Service Data Model (CSDM). - A strong understanding of ITSM and ITIL. - Experience leading a team of engineers and collaborating with other architects. - A proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. - Experience implementing business processes, capability needs, business requirements, and business information models. - Experience analyzing data and data relationships across an organization’s business areas. - Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management. - Used Agile Scrum methodologies. - Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint. Desired Skills - Axonius Platform experience. - Asset Management experience. - JavaScript/AngularJS development experience. - System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP. - Agile or Scrum Master Certification. - Acts independently to expose and resolve problems. - Experience working in the Department of Defense. Company Description Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled.

Role Description This position is full time remote and requires a secret clearance so candidates must be clearable. Accelera Solutions is seeking a Database-as-a-Service (DBaaS) Engineer responsible for building, maintaining, and optimizing Microsoft SQL Server clusters and infrastructure critical for hosting SQL services for customer-managed databases. This role ensures secure, compliant, and high-performing database services that align with the Defense Health Agency (DHA) mission. Key Responsibilities: - Design, build, and maintain Microsoft SQL Server clusters to support enterprise applications. - Perform queries, troubleshooting, and diagnostics on hosted customer databases. - Configure and deliver DBaaS offerings per Service Level Agreements (SLA), including: - Windows and Microsoft SQL server/cluster management - Microsoft SQL instance management with role-based access control - Monitoring using RedGate SQL Monitor - Microsoft SQL licensing management - Encryption of hosted data - Conduct performance tuning to optimize database availability and speed. - Manage database recovery and restoration as needed to support business continuity. - Collaborate with engineering, platform, and backup/storage teams to align services with mission requirements. Qualifications - 15+ years of professional experience in Microsoft SQL Server administration and database engineering. - A minimum of 3 years’ Federal experience, preferably DoD. Military experience counts toward this requirement if IT work. - Hands-on expertise with Microsoft SQL Server 2016 and 2019, including clustering and high availability. - Strong knowledge of Windows Server administration in support of Microsoft SQL infrastructure. - Experience with RedGate SQL Monitor and SQL Server Management Studio (SSMS). - Proven ability to troubleshoot complex database issues and optimize performance. - Strong knowledge of database encryption, security, and recovery methods. - Excellent communication and collaboration skills to work across technical teams and customer stakeholders. - At least one relevant industry certification such as Microsoft Certified Azure Administrator or Microsoft Certified Professional (MCP). - Hands-on experience with MariaDB. Desired Qualifications - At least one relevant industry certification such as Microsoft Certified: Azure Database Administrator Associate or a Microsoft SQL Server database certification. - Experience with cloud-hosted SQL solutions, such as Microsoft Azure SQL and Amazon Web Services Relational Database Service (AWS RDS), and hybrid integrations. - Prior experience supporting Department of Defense (DoD) or DHA enterprise healthcare IT programs. - Familiarity with Risk Management Framework (RMF) compliance and database-specific Security Technical Implementation Guide (STIGs). Clearance Requirement - Active DoD Secret clearance (or ability to obtain and maintain). Company Description Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled.

Job DetailsThis position is full time remote and requires a secret clearance so candidates must be clearable. Accelera Solutions is seeking a highly skilled and experienced Senior Quality Assurance Tester/Engineer supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role requires a deep understanding of comprehensive testing methodologies for physical hardware, associated software applications, and critical IT Asset Management (ITAM) processes. A specialized focus on validating the functionality, data integrity, and workflows within ServiceNow's Software Asset Management (SAM Pro) and Hardware Asset Management (HAM) modules is essential. The ideal candidate will thrive in an Agile environment, collaborating closely with development teams to deliver robust, high-quality solutions that meet stringent business and technical requirements. Responsibilities: • Comprehensive Test Strategy & Execution: o Collaborate with product, development, and IT teams to understand complex hardware and software requirements, user stories, and acceptance criteria within an Agile framework. o Design, develop, and execute detailed test plans, test cases, and test scripts for end-to-end solutions, encompassing hardware, software, and integrated systems. o Participate actively in Agile ceremonies (sprint planning, daily stand-ups, backlog refinement, sprint reviews) to ensure quality is embedded throughout the development lifecycle. • Hardware Testing Expertise: o Perform in-depth functional, performance, reliability, and compatibility testing on various hardware asset management functions, workflow and solutions. • Validate automated and manually maintained data related to hardware assets. • Software Testing Proficiency: o Conduct rigorous functional, regression, integration, system, and user acceptance testing for software asset management functionality, workflow, capabilities and solutions. o Identify, analyze, and document defects with clear, concise, and reproducible steps, managing their lifecycle effectively. o Ensure software solutions meet performance, security, and usability standards. • ServiceNow SAM Pro & HAM Module Testing Specialist: o Lead testing efforts specifically for ServiceNow's Software Asset Management Professional (SAM Pro) module: • Validate software discovery, reconciliation processes, license compliance, and optimization recommendations. • Test software entitlement management, contract tracking, and financial aspects within SAM Pro. • Verify the accuracy of software usage data and reporting capabilities. o Lead testing efforts specifically for ServiceNow's Hardware Asset Management (HAM) module (part of ITAM): • Validate the end-to-end lifecycle of hardware assets (e.g., procurement, stockroom management, deployment, refresh, disposal) within HAM. • Ensure the accuracy and completeness of hardware asset data (e.g., serial numbers, models, locations, status). • Test integration points between HAM and other systems (e.g., procurement, CMDB, discovery tools). o Verify the integrity and consistency of data flowing between SAM Pro, HAM, and the CMDB. o Test custom workflows, reports, and integrations built upon the ServiceNow platform related to ITAM. • Defect Management & Reporting: o Utilize defect tracking tools (e.g., Jira, or ServiceNow ITSM) to log, track, and manage issues. o Generate comprehensive test reports, providing clear insights into test progress, defect status, and overall product quality to stakeholders. • Test Automation (Preferred): o Contribute to the development, maintenance, and execution of automated test scripts and frameworks for both hardware and software, where applicable. o Integrate automated tests into CI/CD pipelines to support continuous quality. QualificationsRequired: • Ability to obtain and maintain a Secret Clearance • 10+ Years of relevant experience (Bachelor’s degree in applicable field may be substituted for 5 years of experience). • 5+ years of progressive experience in Quality Assurance or Software/Hardware Testing roles. • Proven, hands-on experience testing both hardware and software systems, demonstrating an understanding of their complex interdependencies. • Minimum of 2 years of dedicated experience testing within the ServiceNow platform, with specific, demonstrable experience in testing: • ServiceNow Software Asset Management Professional (SAM Pro) module. • ServiceNow Hardware Asset Management (HAM) module (part of ITAM). • Strong understanding of IT Asset Management (ITAM) principles and best practices. • Expertise in various testing methodologies (functional, non-functional, integration, system, regression, UAT). • Demonstrated experience working in an Agile/Scrum development environment. • Proficiency with test management and defect tracking tools (e.g., Jira, ServiceNow ITSM). • Exceptional analytical, problem-solving, and critical thinking skills with a strong attention to detail. • Excellent communication (written and verbal), presentation, and interpersonal skills, with the ability to articulate complex technical issues clearly. Desired (Optional): • ServiceNow certifications, specifically: o Certified Implementation Specialist – Software Asset Management (CIS-SAM) o Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) o Certified System Administrator (CSA) • ITIL Foundation certification. • Experience with test automation tools and frameworks (e.g., Python, Selenium, Robot Framework, Postman/Newman). • Familiarity with scripting languages (e.g., JavaScript, Python, PowerShell). • Understanding of database concepts and SQL for data validation. • Prior experience in Govt. Contracting Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled

Job DetailsThis position is full time remote and requires a DoD secret clearance so candidates must be clearable Accelera Solutions is seeking a highly creative and user-focused UI Designer/ Engineer join our team supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program and play a vital role in shaping the user experience for our hardware and software asset management systems. This role involves designing intuitive and engaging interfaces for both software and hardware asset management applications while ensuring seamless and efficient asset management processes. You will be responsible for understanding user needs, creating innovative design solutions, and collaborating with cross-functional teams to deliver exceptional user experiences. Responsibilities: • UI/UX Design for Asset Management Systems: o Design intuitive and user-friendly interfaces for software applications used to manage hardware and software assets. o Design user- role-based interfaces to enable these roles to perform their daily functions while minimizing training and clicking in the system. o Create wireframes, prototypes, mockups, and high-fidelity designs to effectively communicate design ideas and concepts for both software and hardware translating business and functional requirements o Ensure designs are responsive and accessible across a variety of devices and environments (e.g., mobile devices, desktop computers and laptops). o Develop and support implementation of front-end solutions using ServiceNow Service Portal, UI Builder, or the Now Experience Framework. o Ensuring adherence to platform architecture, design and standards. • User Research and Analysis: o Conduct user research to understand user needs, pain points, and workflows related to asset management. o Gather and analyze user feedback to inform design decisions. o Develop user personas and user journey maps to guide the design process. • Collaboration and Communication: o Collaborate with product managers, engineers, and other stakeholders to define product requirements and design solutions. o Present design concepts and rationale to stakeholders, clearly articulating design decisions. o Participate in design reviews and provide constructive feedback to other designers, developers and architects. • Usability Testing and Iteration: o Develop and conduct usability testing to validate design solutions for both software and hardware interfaces. o Analyze usability testing results and iterate on designs based on user feedback.QualificationsRequired: • Ability to obtain and maintain a Secret Clearance • 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience). • 3+ years of experience as a UI/UX Designer or Front-End Engineer designing enterprise applications. • Hands-on experience designing for or working within ServiceNow, especially SAM and/or HAM modules. • Strong understanding of IT asset lifecycle processes and user roles (e.g., requesters, custodians, approvers, technicians). • Proficiency in design tools such as Figma, Adobe XD, InVision, or Sketch. • Front-end development experience using HTML, CSS, JavaScript, and frameworks like Bootstrap. • Experience designing in ServiceNow Service Portal or using UI Builder / Now Experience components. Desired (Optional): • Experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations. • Familiarity with asset data normalization, catalog items, workspaces and compliance dashboards. • Knowledge of ITIL, CMDB, and Procure-to-Retire (P2R) lifecycle in ServiceNow. • Experience in Agile environments, including working in sprints with cross-functional teams. Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled

Job DetailsThis position is full time remote and requires an active secret clearance Accelera Solutions is seeking a highly skilled and strategic Hardware ServiceNow Architect supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program with expertise in Hardware Asset Management (HAM). This role is focused on designing, implementing, and governing the end-to-end HAM solution within the ServiceNow platform. You will leverage ServiceNow to manage the complete lifecycle of hardware assets – from planning and procurement through deployment, maintenance, and eventual disposal. This includes architecting the HAM module, optimizing the CMDB for hardware assets, ensuring data integrity and building robust integrations. Responsibilities: HAM Architectural Strategy & Vision: o Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform, aligning with overall enterprise architecture and business objectives. o Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal). o Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM. ServiceNow HAM Module & CMDB: o Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module, ensuring its optimal configuration and utilization. o Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets, focusing on data model integrity, relationships, normalization, reconciliation, and discovery strategies for various hardware types. o Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes (e.g., asset requests, procurement approvals, stockroom management, asset assignment, refresh/disposal). Integration & Data Integrity: o Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems. o Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow. Financial & Operational Optimization: o Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow, enabling Total Cost of Ownership (TCO) analysis. o Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility. o Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning. Leadership & Governance: o Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow. o Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives. o Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices. Stakeholder Engagement & Innovation: o Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions. o Stay abreast of the latest ServiceNow HAM features, industry trends, and emerging technologies to recommend innovative solutions.QualificationsQualifications: Required: • 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience). o 10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role. • Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module. • Extensive hands-on experience and architectural expertise with ServiceNow CMDB and Discovery, specifically tailored for hardware assets. • Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems. • Comprehensive understanding of the entire hardware asset lifecycle, from strategic planning and procurement through deployment, maintenance, and disposal. • Proficiency in ServiceNow platform capabilities, including Flow Designer, Service Portal, Custom Application Development, Scripting (JavaScript) and best practices. • Strong understanding of ITIL principles, particularly as they apply to asset management. • Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business problems into elegant technical solutions. • Excellent communication, presentation, and interpersonal skills, with the ability to influence and lead technical and non-technical stakeholders at all levels. • Active secret clearance. Desired: • ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) certification is highly advantageous. • ServiceNow Certified System Administrator (CSA) and other relevant CIS certifications (e.g., CMDB, ITSM). • Experience with ServiceNow Software Asset Management (SAM) in relation to hardware dependencies and licensing compliance. • Knowledge of industry asset management standards (e.g., ISO 55000). • Experience with mobile asset management solutions within ServiceNow. • Familiarity with financial concepts related to asset management (e.g., depreciation, amortization, lease accounting). • Experience with government contracting.

Role Description This position is full time remote and requires an active secret clearance. Accelera Solutions is seeking a highly skilled and experienced Senior Business Analyst supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is critical in bridging the gap between business needs and technical solutions, specifically focusing on our hardware and software asset management solutions. The ideal candidate will be an expert in Agile methodologies, adept at translating complex business requirements into actionable Epics, Features, and User Stories. A strong background in eliciting, analyzing, and documenting requirements, coupled with hands-on experience leveraging and optimizing the ServiceNow platform, is essential. You will play a pivotal role in driving efficiency, enhancing user experience, and ensuring our IT solutions align with strategic business objectives. This is a hands-on role requiring strong business analysis fundamentals, active participation in all phases of the Agile development lifecycle, and the ability to facilitate, communicate, and problem-solve across diverse teams. Responsibilities - Proactively engage with business stakeholders, end-users, and technical teams to elicit, clarify, and thoroughly document complex business requirements for new and existing hardware and software initiatives. - Conduct in-depth analysis of current state processes, identifying pain points and opportunities for improvement in hardware provisioning, software deployment, asset management, and IT service delivery. - Perform gap analysis between current and desired future states, proposing practical and innovative solutions. - Serve as an expert for customer hardware and software business requirements. - Translate high-level business requirements into well-defined, actionable Epics, Features, and User Stories with clear acceptance criteria, ensuring they are ready for development teams. - Collaborate closely with Product Owners, Scrum Masters, and Development Teams to refine and prioritize the product backlog. - Facilitate Agile ceremonies such as sprint planning, backlog grooming, and sprint reviews, ensuring alignment between business expectations and delivered solutions. - Champion Agile best practices within the IT organization and broader business units. - Develop a deep understanding of the lifecycle of government hardware assets (e.g., procurement, deployment, maintenance, decommissioning) and software licenses (e.g., acquisition, usage, compliance). - Analyze requirements related to system integrations, performance, security, and scalability for both hardware infrastructure and software applications. - Work with architects and engineers to ensure proposed solutions are technically feasible and align with enterprise architecture standards. - Leverage deep experience with the ServiceNow platform to analyze, design, and document solutions that optimize IT Service Management (ITSM), IT Asset Management (ITAM), Configuration Management Database (CMDB), and other relevant modules. - Identify opportunities to enhance ServiceNow workflows, forms, reports, and integrations to meet evolving business needs. - Act as a subject matter expert for ServiceNow capabilities, guiding stakeholders on optimal platform utilization. - Build strong, collaborative relationships with stakeholders at all levels, including senior management, technical teams, and end-users. - Communicate complex technical concepts clearly and concisely to non-technical audiences and equally translate business needs effectively to technical teams. - Facilitate workshops, presentations, and training sessions as needed. - Support User Acceptance Testing (UAT) by developing test cases, coordinating testing efforts, and validating solutions against business requirements. - Assist in the creation of training materials and user documentation. - Provide post-implementation support and continuous improvement recommendations. Qualifications - 12+ Years of relevant experience (bachelor’s degree in relevant field may be substituted for 5 years of relevant experience). - 5+ years of progressive experience as a Business Analyst, with at least 3 years focused on IT systems (hardware and software). - 3+ years of hands-on experience working in an Agile development environment (Scrum, Kanban, SAFe), with a proven track record of converting requirements into Epics, Features, and User Stories. - Demonstrable experience with ServiceNow, including knowledge of ITSM, ITAM, and CMDB modules. Experience with other modules (e.g., ITOM, HRSD, CSM) is a strong plus. - Exceptional analytical, problem-solving, and critical thinking skills. - Superior communication (written and verbal), presentation, and interpersonal skills, with the ability to influence and negotiate effectively. - Proficiency in requirement elicitation techniques (e.g., interviews, workshops, surveys, prototyping). - Experience with process modeling tools (e.g., Visio). - Strong understanding of the Software Development Life Cycle (SDLC) and IT infrastructure principles. - ServiceNow SAM pro experience. Qualifications Desired - Certifications such as CBAP (Certified Business Analysis Professional), CSM (Certified ScrumMaster), CSPO (Certified Scrum Product Owner), or SAFe certifications. - ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist). - ITIL Foundation certification. - Experience with enterprise architecture concepts and design principles. - Prior experience in Govt. contracting. Company Description Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Service Desk Technician (Tier III Support) is part of a 24x7x365 team that troubleshoots IT systems for end users of our government customer's virtualized hosting environment. These systems include Citrix Virtual Apps and Desktops and other Citrix components, VMware vSphere, Microsoft Windows, and other virtual app solutions. This is a fast-paced, team-oriented position which provides technical support to military healthcare professionals around the world. A key requirement of the candidate is the ability to troubleshoot an expansive variety of potential user issues. Tier III Support means that troubleshooting has moved beyond the more rudimentary user issues and the potential candidate will need to demonstrate a desire to find the root cause and truly understand how to resolve it. - Troubleshoot and administer Citrix, VMware, and Microsoft Server issues - Resolve service requests using a ticket management system - Support and maintain the customer-facing virtual hosting environment and communicate timely and respectfully with end users - Provide installation support to teams by assisting with upgrades and installing Service Packs/hotfixes - Provide phone and remote support to various customers running various virtualization technologies - Assist on internal and external projects - Work on a rotating shift schedule to support customers around the clock Qualifications - At least 5 years’ experience troubleshooting and administering Citrix, VMware, and Microsoft Server issues - Active Secret clearance required - A minimum of 3 years’ Federal experience, preferably DOD. Military experience counts towards this requirement if IT work - Ability to create standardized operating procedures and manuals - Experience with Microsoft office products (Word, Excel, PowerPoint) - Excellent customer service and organization skills - Excellent oral and written communication skills - Excellent time management skills and ability to work independently and with a team Preferred Requirements - Experience working with the Defense Health Agency (DHA) - Experience with server ports, protocols, and services - Experience with VMWare and administering virtual machines - Experience troubleshooting connectivity issues between servers and systems - Experience working with an online ticketing system, particularly Remedy or Service Now - Experience using MS SharePoint Company Description Accelera Solutions is supporting our defense client with their Health IT systems by providing virtualization and datacenter operation management services. We architect, engineer, deploy, and sustain enterprise solutions for the military healthcare worker, their patients, and all the people that support them. This project directly supports the virtualized desktop software and hardware that is used by tens of thousands of users daily, while also supporting the datacenters and cloud environments that host the software.