• Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions • Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers • Provide solutions where issues are identified via self-service portal • Maintain detailed call and email records for all customer interactions • Prioritize and resolve issues based on service level agreements and severities • Responsible for meeting customer satisfaction goals monthly • After-hour on-call support coverage rotation may be required • Any other tasks and duties that might reasonably be required of you

Job Description: Pay Transparency: About vRad vRad (Virtual Radiologic) is a national teleradiology practice made up of 500+ radiologists who help expand access to lifesaving care for millions of patients each year. We're also a leader in radiologist workflow technology, supporting hospitals and groups across the country with innovative imaging solutions. Behind it all is a team that thrives in a casually professional, fast-paced, and collaborative environment. We take pride in what we do and in how we support each other, recognizing the extra effort it takes to deliver excellence every day. At vRad, your work truly makes a difference. As a Top Workplace Award winner, we’re known for our mission-driven culture, passion for innovation, and the energy our team brings to everything we do. vRad is an equal opportunity employer and welcomes all qualified applicants. vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. For more information, visit https://www.vrad.com/team-member-careers/ vRad participates in E-Verify.

Overview This is a remote role that may only be hired in Arizona or Oregon. Must be willing to work 9am-6pm local time. This position provides technical support to Treasury products or services, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. May occasionally guide less experienced specialists. Responsibilities - Serve as a subject matter resource for Integrated Payables products and payment workflows. - Support clients with setup, maintenance, and troubleshooting of Integrated Payables solutions, including file transmission, ERP integration, and payment exceptions. - Research and resolve issues related to ACH, wire, check, and virtual card payments, including formatting errors, rejects, returns, and settlement issues. - Assist with client onboarding, testing, validation, and training for Integrated Payables implementations. - Monitor payment activity to identify exceptions, failures, or potential risk concerns and escalate appropriately. - Collaborate with Product, Technology, Operations, Risk, and Compliance teams to resolve complex payment issues. - Document client interactions, issues, and resolutions within case management and knowledge systems. - Ensure compliance with regulatory requirements, network rules, security standards, and internal Treasury Management policies. - Identify recurring issues and recommend process improvements to enhance efficiency and client experience. - Support product enhancements, system upgrades, and user acceptance testing as needed. Qualifications Bachelor's Degree and 0 years of experience in Support, or Operations, or Customer Service OR High School Diploma or GED and 4 years of experience in Support, or Operations, or Customer Service Knowledge, Skills, and Abilities - Strong understanding of commercial payments, including ACH, wire, check, virtual card, and integrated payment solutions. - Working knowledge of ERP systems, payment files, and transmission methods (e.g., SFTP, APIs). - Strong analytical and problem-solving skills with high attention to detail. - Ability to explain complex payment processes clearly to clients and internal stakeholders. - Excellent written and verbal communication skills. - Ability to manage multiple priorities in a deadline-driven environment. Preferred Qualifications - Associate’s or Bachelor’s degree in Business, Finance, Accounting, Information Systems, or a related field, or equivalent experience. - 1–3 years of experience in Treasury Management, payments operations, or commercial banking support preferred. - Experience with Integrated Payables, ERP integrations, or payment processing strongly preferred. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

• Prestar suporte técnico aos clientes através dos meios de comunicação: telefone, e-mail, chat e portal de atendimento • Identificar possíveis problemas e atuar de forma proativa no processo de resolução • Entender as necessidades/dúvidas do cliente e avaliar o impacto em seu negócio, focando na busca de soluções • Acompanhar o desenvolvimento dos chamados até a sua resolução, efetuando a priorização do chamado quando necessário • Apoiar os times internos e clientes no esclarecimento de dúvidas/inconsistências, identificando a causa raiz, com ações e sugestões para tratativa de possíveis inconsistências.