• Own Service Level Agreement (SLA) performance and operational outcomes for assigned programs throughout their lifecycle. • Develop, maintain, and execute comprehensive project and program plans, ensuring alignment with organizational priorities, customer expectations, and regulatory standards. • Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance, and Finance to ensure seamless delivery of program goals. • Monitor performance metrics, program health, and risks; lead mitigation planning and ensure timely resolution of issues. • Serve as the primary point of contact for internal and external stakeholders, providing transparent updates on performance, risks, and strategic initiatives. • Partner with customers and internal teams to drive continuous improvement, elevate service delivery, and strengthen operational workflows. • Ensure adherence to regulatory requirements, compliance frameworks, and industry best practices across all program activities. • Facilitate program retrospectives, incorporate learnings, and implement scalable methodologies to support future growth. • Contribute to long-term program strategy, roadmap planning, and expansion opportunities.

• Serves as a liaison with the leadership team for completing and meeting long-range plans and tactical initiatives & key partners; monitor development of more complex projects to include budgeting and business objectives; translates organizational operational plan and strategy into executable priorities and programs. • Creates and drives a program and/or multiple project plans at once, including interfacing with clients and internal cross-functional leaders. • Creates, maintains, and utilizes organizational and tracking artifacts and tools such as RAID logs, program / project plans, and other complex cross-functional documents. • Develops processes and tools for requirements where no processes and tools exist. • Creates buy-in and socializes requirements. • Leads large cross-functional meetings. • Drives consolidation of information from cross-functional areas across the organization and from clients in a detail-oriented manner. • Drives the development of program vision and roadmap of all work to support meeting the stated goals of the program or large initiative. • Manage and oversee all aspects of the program and related projects to ensure they are completed on time and within budget. • Manages, prepares, and produces project/program status reports, timelines, budgets, and documentation. • Responsible for planning the work, managing a cross-functional team comprised of employees, contractors, and vendors at distributed work locations, mitigating issues and risks, and communicating status. • Leads the planning effort, including the definition of the deliverables and the required delivery dates, resource assignment and management, creation of a logical work breakdown structure, definition of major project dependencies and milestones, and accumulation of all project cost and benefit estimates. • Assist in the definition of program scope and objectives, involving all relevant stakeholders and ensuring feasibility of delivery. • Create and manage overall financials including budgeting, forecasting, actuals tracking and calculating earned value metrics to ensure all projects under the program are performing within set budgets. • Monitors program activities and resolves/escalates issues as needed. • Manage changes to individual project scope, schedule and costs using appropriate verification techniques, working with business leaders to ensure the overall program stays within limits. • Participate in developing and improving Project Management processes and standards. • Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. • Promptly report any allegations of impropriety to the Compliance Department. • Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program. • Remain free from exclusion under the OIG and SAMS Medicare/Medicaid lists. • Complete required training, as assigned, within the established timeframes. • Must be able to cope with the mental and emotional stress of the position. • Maintain regular attendance in accordance with established policies. • Perform other job-related duties as assigned. • Travel for client-related, training, and other business needs.

• Day-to-day management and execution of assigned projects/tasks that drive key business initiatives • Assist in defining repeatable and scalable processes to support program operations conceptualizing operational improvements in people, process and technology • Collaborating with internal and external stakeholders to drive operations documenting key decisions, processes, risks and other critical data components • Creating compelling presentations to align stakeholders and summarize key insights (quantitative and qualitative) this role develops • Ensure timelines and key deliverables are met while managing risks and issues

• Develop and manage large scale Talent projects, programs and initiatives from inception, creation, and implementation. • Create detailed project plans and timelines to successfully manage the entire life cycle of all new and existing Talent programs. • Help establish career pathing and job alignment in partnership with broader People function. • Develop training and educational resources to respond to business needs in the areas of management, leadership and other soft skills training. • Own employee communication and presentations related to Talent programs, as well as support the broader People function in this area. • Establish partnerships across the business to help provide service and support to the organization. • Support team members on tasks and projects as assigned. • Contribute to all People initiatives for overall enhanced employee experience with a focus of providing a best place to work. • Partner with Business Partners to provide Talent solutions to meet business needs. • Other duties or tasks as assigned by leadership.