Role Description We are looking for a tech-savvy and customer-focused IT Support Executive to join our team. The ideal candidate will be responsible for providing technical assistance, troubleshooting issues, and ensuring smooth operation of IT systems and infrastructure. - Provide first-level support to employees for hardware, software, network, and system issues - Install, configure, and maintain computer systems, printers, and related equipment - Monitor and respond quickly to incoming support requests via ticketing system, email, or phone - Troubleshoot and resolve issues related to Windows/Mac OS, MS Office, email, and internet connectivity - Manage user accounts, permissions, and access rights across systems - Coordinate with external vendors or service providers when required - Maintain documentation of support activities, inventory, and IT assets - Ensure compliance with IT policies and data security practices Qualifications - Bachelor’s degree or diploma in IT, Computer Science, or related field - Proven experience in IT support or desktop support role - Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and basic networking - Familiarity with remote support tools and ticketing systems - Excellent problem-solving, communication, and customer service skills - Ability to work independently and prioritize tasks effectively Requirements - Certifications such as CompTIA A+, Microsoft Certified, or equivalent - Experience with cloud platforms (Google Workspace, Office 365, etc.) - Knowledge of basic cybersecurity practices Benefits - Competitive salary package - Opportunity to work with a dynamic and collaborative team - Career growth and upskilling opportunities - Flexible work environment (if remote/hybrid)

About Us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. What You’ll Be Doing: We are looking for a Senior IT Engineer to help us scale and transform the IT processes for Grow Therapy, and who will work on systems integration, scalable infrastructure improvements, and workflow automation. You’ll be part of a team of six IT professionals reporting directly into the Director of IT. Your responsibilities will include: - Design, implement, and maintain core IT infrastructure systems, ensuring reliability, scalability, and security across identity, device, network, and SaaS environments. - Lead cross-functional technical initiatives by gathering requirements from IT Support, Security, HR, and business stakeholders to deliver solutions that reduce operational overhead and improve overall system performance and consistency. - Evaluate, select, and apply appropriate technologies – such as scripting, configuration management, cloud services, integration tools, and emerging automation platforms – to solve infrastructure and business process challenges. - Own technical documentation, change management processes, and rollout planning to ensure systems are well-documented, auditable, and aligned with IT governance and compliance expectations. Strong project leadership and communication skills are essential. - Continuously monitor and improve the IT environment by identifying bottlenecks, reliability issues, and opportunities to enhance scalability, standardization, and operational efficiency. You’ll Be a Good Fit If: - You have proven hands-on experience managing and improving core IT infrastructure – Okta, MDMs, Google, Slack, and other SaaS platforms – with an emphasis on reliability, scalability, and security. - You have a strong track record of leading technical projects end-to-end, from requirements gathering through implementation, rollout, and long-term maintenance, preferably in fast-moving or high-growth environments. - You’re proficient with modern tools and technologies that enhance IT operations (e.g., AI and automation tools, scripting, cloud services), and you know how to apply them pragmatically to reduce repetitive work and improve system performance. - You bring solid scripting or programming skills (Python or similar), especially for integrating systems via APIs, streamlining workflows, and enabling better visibility, control, and consistency across the IT stack. Role Details: - Employment Type: Full-Time, Exempt - Base Compensation: The base compensation range for this position is - - Hybrid Commitment: $133,000–$180,000 USD Annually This role will be hybrid (onsite from our San Francisco hub location three days per week: Tuesday, Wednesday, Thursday) . This include travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. Full Time Employee Benefits: - Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage. - Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend. - Financial Wellness: 401(k) program and equity opportunities. - Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees. - Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week. - Wellness & Development: Annual stipends to put towards personal & professional growth. - Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace). - Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: By submitting your application, you acknowledge and consent to the use of automated tools as part of our recruitment process. Specifically, we use a third-party AI tool, Gem, to assist in the initial screening of resumes. This tool analyzes resumes based on role-specific criteria provided by our recruiters to identify potentially strong matches for the role. Importantly, no hiring decisions are made by the AI tool. All decisions about which candidates move forward are made by our human recruiting team after independent review.More information about Gem’s approach to compliance with California FEHA regulations on automated decision systems and New York Local Law 144 can be found on the Gem compliance website.We are committed to transparency and fairness in our hiring practices. If you have questions about how our AI tools work, or would like more information about how your application will be processed, please contact us at talentops@growtherapy.com. If you require an accommodation due to a disability, or have concerns about the use of AI in the hiring process, please also contact us. We are happy to provide assistance or offer an alternative method of participating in the recruitment process.

Job Title: Technical Support Job Type: Full-Time (Remote) Compensation: Up to AUD 1,500/month (based on experience and qualifications) Work Schedule: Full-time Experience: 2-5+ years Who We Are At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere. Role Overview The Technical Support professional will be responsible for assisting users with product, software, or system related concerns across multiple communication channels. This role requires someone who is tech savvy, patient, and able to troubleshoot issues with clarity and precision. You will help ensure smooth customer and user experiences by providing timely solutions, documenting issues, and escalating complex matters when needed. Key Responsibilities - Respond to technical inquiries via email, chat, or phone - Troubleshoot and diagnose software, hardware, or platform issues - Guide users through step by step solutions in a clear and user friendly manner - Escalate complex issues to senior technical teams as required - Document tickets, resolutions, and ongoing concerns in support systems - Assist with product testing, bug reporting, and identifying recurring issues - Maintain up to date knowledge of product features, updates, and known issues - Provide exceptional customer service and ensure user satisfaction

Role Description As an IT Support Engineer, you will be responsible for engaging directly with IT customers to resolve IT issues as they arise. You will have excellent customer facing experience with strong communication skills and be flexible given the dynamic nature of the IT business and will be able to handle change in a professional manner. Duties and Responsibilities - Professional team member within the Helpdesk team - Responsible for resolving customer queries and collaborating with the team to address issues - Participate in projects as needed - Maintain clear and effective customer communication - Engage continuously in professional development - Create and maintain IT systems documentation as required Qualifications - Experience with scripting for automation, including PowerShell and Batch scripting - Proficient in virtualization technologies such as VMware and Hyper-V - Familiarity with backup solutions, including Veeam and Zerto - Strong understanding of server and storage infrastructure - Microsoft 365 Certified: Administrator Expert - Microsoft Certified: Azure Administrator