Role Description As an IT Support Engineer, you will be responsible for engaging directly with IT customers to resolve IT issues as they arise. You will have excellent customer facing experience with strong communication skills and be flexible given the dynamic nature of the IT business and will be able to handle change in a professional manner. Duties and Responsibilities - Professional team member within the Helpdesk team - Responsible for resolving customer queries and collaborating with the team to address issues - Participate in projects as needed - Maintain clear and effective customer communication - Engage continuously in professional development - Create and maintain IT systems documentation as required Qualifications - Experience with scripting for automation, including PowerShell and Batch scripting - Proficient in virtualization technologies such as VMware and Hyper-V - Familiarity with backup solutions, including Veeam and Zerto - Strong understanding of server and storage infrastructure - Microsoft 365 Certified: Administrator Expert - Microsoft Certified: Azure Administrator

• Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs; • Sets up and configures desktop computers, peripherals and accounts assigning security level; • Installs software and installs and repairs hardware and peripherals; • Tests programs; • Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate; • Maintains systems, databases and web pages; • Administers user accounts; • Designs and produces basic reports; • Transfers computer files between platforms; • Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems; • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns; • Arranges for distribution of output to customer; • Maintains records; • Contributes to unit goals by accomplishing related duties as required.

Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families Qualifications: You’ll love this job if you’re: - 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools. - ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - 🤝 A helper – You’re patient and understanding, committed to creating positive interactions. - 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity. - 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. Responsibilities: - Serve as the first point of contact for customer support (primarily via email, phone, and live chat). - Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. - Update and maintain accurate support documentation and FAQs. - Collect and route customer feedback for internal improvement. - Demonstrate perseverance and empathy in resolving client concerns. - Learn continuously and share your knowledge with teammates. What We’re Looking For: - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coach ability over perfection! 🎯 Don’t meet every qualification? Tell us in your application how your unique skills make you a great fit. What We Offer: - 💵 Weekly pay and bonuses - 🩺 Health, life, and retirement benefits - 🚀 Merit-based promotions and opportunities for advancement into leadership roles - 🤝 A supportive, team-oriented culture that values your growth Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people! Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Philadelphia 19143

Join Our Growing Team as a Benefits Representative – No Experience Required! Are you a motivated, high-energy individual with a passion for helping others? Do you thrive in a fast-paced, team-oriented environment where your dedication and drive are recognized and rewarded? If so, we want to meet you! Position: Entry-Level Benefits Representative We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit. Responsibilities: - Assist current clients via phone and online platforms with account inquiries and product guidance. - Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. - Support clients through benefits enrollment, changes, and troubleshooting. - Keep documentation and support resources up-to-date for both internal teams and clients. - Help identify client needs and offer appropriate product solutions. - Collaborate with internal teams to resolve issues and improve service delivery. - Stay informed on industry trends, company updates, and benefit regulations. Qualifications: - Strong communication and active listening skills. - A customer-first attitude and genuine desire to help others. - Self-motivated with the ability to work independently and in a team setting. - Detail-oriented and able to manage multiple priorities effectively. - Basic computer skills, including comfort with tools like Zoom and CRM platforms. - Flexible, coachable, and eager to learn and grow. Preferred (but not required): - High school diploma or equivalent (college degree a plus). - Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you! What We Offer: - Comprehensive on-the-job training and mentorship. - A supportive, inclusive work culture. - Clear pathways for career advancement. - The opportunity to make a positive impact every day. Ready to Launch Your Career? We’re not just looking for employees—we’re building a team of people who want to grow with us. If you're ready to make a difference and be part of something meaningful, apply today to join our team as a Benefits Representative. PLEASE RESPOND BACK BY EMAIL WITH YOUR RESUME ATTACHED TO BE CONSIDERED FOR THE POSITION ***Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Richmond KY 40475.