• Identify and support field sales efforts in a multi-state territory through clinical and educational customer needs assessment, product and procedural training, in-servicing, and required customer follow up • Link clinical practice with products and programs • Build strategic alliances with customers and sales representatives as it relates to executing successful value add programs • Contribute to the development of new products along with the modification and improvements of existing products by providing customer (end user) insight for process enhancement and improvement opportunities • Maintain and develop expertise on Respiratory products, with particular emphasis on the product portfolio related to specific clinical specialty area and expertise • Work in conjunction with sales representatives and sales management to properly identify, prioritize targets, and achieve corporate, regional, and territory goals and objectives • Provide written and verbal communication to sales management and sales representatives regarding field activity and account information • Participate as a clinical team representative on project teams, committees and in meetings with various corporate departments to provide input as to the clinical perspectives on products and issues • Participate in educational, scientific, and promotional activities at identified local, regional, and national tradeshows/exhibitions • Keep current with medical literature, clinical initiatives/guidelines, competitive landscape, and industry trends and communicate with sales management, marketing and other appropriate corporate departments • Maintain professional and clinical continuing education, licensure, and credentials as applicable to clinical specialty • Conduct Quality investigations, waste assessments, clinical review & observations for improved practice and best practice recommendations

• Collaborating with the team in early stages of a project to define the approach in arriving at a solution. Part of delivering best-in-class solutions is ensuring that solution work has been appropriately estimated. • Designing solutions for complex workstreams, and presenting these solutions to client teams in a way that builds trust and makes the case for scalability and best practice. • Defining architecture principles and standards. A Solutions Architect owns communication and justification of design decisions with our internal team and the client. • Actively participating in up-leveling the team by providing ad hoc and ongoing coaching and mentoring on solutions. • Senior members of Go Nimbly act as an ambassador within the Revenue Operations space and keep a pulse on the latest releases and technology trends to help form a point of view on how releases and changes will impact teams and customers.

• Serves as the subject matter expert in a key area such as: 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance) Cisco Genesys Avaya Microsoft • Works with Business and IT Leaders to identify customer needs, issues and interests to formulate a strategy that will achieve business objectives • Provides solution consulting, technical architecture and sales support for account opportunities • Provides live demonstrations for customers and sales teams • Develops and maintains technical competency and related certifications for all core products and solutions areas • Performs Strategic Road-mapping Sessions with customers • Participates in User Groups and Conferences as required • May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.) • Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge • Provides timely and accurate deliverables to customers including statements of work and product architectures • Participates in Solution Deliverables at the direction of the Solution Architect • Ensures productive relationships with manufacturer technical peers • Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed

• Partner with Sales to understand customer goals and technical requirements, translating them into tailored solutions. • Design and present solution architectures, demos, and proof-of-concepts. • Support RFPs, RFIs, and technical evaluations with accurate responses. • Act as a technical advisor during the sales cycle, guiding deal strategy and building customer confidence. • Lead customers through onboarding, integration, and implementation. • Provide ongoing technical guidance, troubleshooting, and best practices. • Capture and relay customer feedback to influence product roadmap and improvements.