This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Systems Analyst is a hands-on individual contributor within the Business Systems team on Revenue Operations, responsible for translating business needs into clear system requirements and supporting consistent, predictable sprint execution. This role partners closely with Revenue Operations and cross-functional partners to ensure systems work is well-defined, properly prioritized, and delivered efficiently. This role operates with guidance from Senior Systems leaders and Product Owners, owning day-to-day execution while contributing to delivery quality, clarity, and process improvement. What You'll Do: - Partner with cross-functional stakeholders to gather and validate business and system requirements. - Translate business needs into clear user stories, epics, and acceptance criteria. - Create and maintain requirements artifacts such as process flows, system diagrams, and dependency mappings. - Ensure work entering a sprint is clearly defined, scoped, and ready for execution. - Facilitate sprint ceremonies and support effective sprint execution for the Systems team. - Track sprint progress, delivery health, and risks, escalating blockers and scope gaps as needed. - Maintain a clean, prioritized systems backlog aligned with quarterly goals and operational initiatives. - Provide clear status updates and support documentation and handoffs to Enablement and Ops teams. Qualifications - 1–3 years experience in business analysis, systems analysis, or agile delivery roles. - Experience writing user stories, acceptance criteria, and requirements documentation. - Familiarity with sprint-based or agile delivery environments. - Strong organizational, documentation, and communication skills. - Ability to work effectively with both technical and non-technical partners. - Experience supporting Revenue Operations, or Go-To-Market systems. - Familiarity with tools such as Jira, Asana, or similar work management platforms. - Experience with Salesforce or comparable CRM systems a plus. - Working knowledge of Scrum, Kanban, or hybrid agile frameworks. Benefits - 100% remote within the US - Flexible vacation policy - Annual vacation allowance for travel related expenses - Three-day weekend every month of the year - Competitive compensation - 100% healthcare coverage - 401k plan - Flexible Spending Account (FSA) for dependent, medical, and dental care - Access to coaching, therapy, and professional development Company Description MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue. Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.

• Lead UX discovery and usability testing sprints to identify pain points, inefficiencies, and opportunities for innovation within eligibility and compliance workflows. • Conduct qualitative user research including interviews, shadowing, and direct observation of frontline staff to understand real-world processes and constraints. • Analyze existing systems, integrations, and data flows to assess usability impacts and operational bottlenecks. • Map end-to-end user journeys to document current-state experiences and define future-state improvements. • Produce actionable UX deliverables such as journey maps, personas, user stories, usability findings, and supporting research artifacts. • Develop and maintain a prioritized roadmap of automation and modernization opportunities informed by research outcomes. • Collaborate closely with project managers, product managers, designers, developers, and program staff to translate insights into production-ready solutions. • Communicate complex research findings and design recommendations clearly to cross-functional and non-technical stakeholders. • Build strong, trusted relationships with stakeholders and represent the voice of the user throughout design and implementation efforts. • Support iterative and agile development processes by providing continuous UX input from ideation through execution.

• Build, manage, and refine customer-specific analytical workspaces within the PeakMetrics platform • Construct, test, and iterate on Boolean queries in the PeakMetrics platform to capture relevant narratives • Analyze social and digital media data surfaced by the platform to identify key narratives, trends, and amplification patterns • Translate platform outputs into clear, prioritized insights for non-technical audiences • Produce structured reports, briefs, presentations and visual storytelling artifacts based on PeakMetrics analysis • Partner with Customer Success and Commercial teams to ensure insights align with customer goals • Ask thoughtful questions to refine analysis and improve signal quality within the platform • Explore data hands-on when needed, including lightweight manual analysis, to validate patterns and sharpen insight • Continuously improve reporting clarity, relevance, and actionability through iteration

• Transform people data into meaningful insights that inform decision-making across the organization • Ensure the accuracy, integrity, and effective use of HR systems, survey data, and analytics • Own the analysis of employee surveys, translating results into trends and insights related to engagement, sentiment, and employee experience • Develop recurring and ad hoc people reports, dashboards, and analyses to support HR and business leaders • Identify and communicate key workforce trends, risks, and opportunities using quantitative and qualitative data • Provide operational recruiting support, enabling an efficient and data-informed hiring process • Administer and optimize the HRIS to ensure high-quality, reliable data that supports reporting and analytics • Continuously improve people data processes, reporting accuracy, and system efficiency through automation and standardization