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Business Analyst

Business AnalystBusiness AnalystOtherRemoteMid LevelTeam 51-200Since 2012H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

154 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Business Analyst

LingaTech

• Lead UX discovery and usability testing sprints to identify pain points, inefficiencies, and opportunities for innovation within eligibility and compliance workflows. • Conduct qualitative user research including interviews, shadowing, and direct observation of frontline staff to understand real-world processes and constraints. • Analyze existing systems, integrations, and data flows to assess usability impacts and operational bottlenecks. • Map end-to-end user journeys to document current-state experiences and define future-state improvements. • Produce actionable UX deliverables such as journey maps, personas, user stories, usability findings, and supporting research artifacts. • Develop and maintain a prioritized roadmap of automation and modernization opportunities informed by research outcomes. • Collaborate closely with project managers, product managers, designers, developers, and program staff to translate insights into production-ready solutions. • Communicate complex research findings and design recommendations clearly to cross-functional and non-technical stakeholders. • Build strong, trusted relationships with stakeholders and represent the voice of the user throughout design and implementation efforts. • Support iterative and agile development processes by providing continuous UX input from ideation through execution.

Job Requirements

  • 2+ years of professional UX experience designing and building products, platforms, or services at scale.
  • Experience delivering technology solutions for Health and Human Services (HHS) or federally funded programs such as SNAP, Medicaid, TANF, Unemployment Insurance, or similar benefits delivery programs.
  • Deep technical subject matter expertise in User Experience (UX) Research and User-Centered Design (UCD) practices.
  • Proven experience designing successful products and solutions grounded in user research and usability findings.
  • Experience across the full UX design spectrum, from discovery and ideation through execution and delivery.
  • Demonstrated ability to build alignment and consensus among diverse stakeholder groups.
  • Experience leading UX and design efforts for a product, platform, or service.
  • Experience working within iterative or Agile development methodologies.
  • Strong communication skills with the ability to clearly convey complex ideas, research findings, and design recommendations to technical and non-technical audiences.

Benefits

  • Enjoy full benefits that cover everything from medical to dental, vision, and beyond.
  • 401k
  • Term life insurance
  • Accidental death & dismemberment coverage
  • Long-term disability
  • Employee referral program
  • Exciting events to show appreciation
  • Training sessions.
  • Employee appreciation events

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