• Analyze historical trends to develop short- and long-term forecasts across all channels • Create and manage agent schedules (shifts, breaks, lunches, training, meetings, time-off) • Monitor real-time volume, queue health, service levels, agent states, and schedule adherence • Automate forecasting, scheduling and reporting processes using Excel, SQL, or VBA • Execute intraday schedule adjustments and modify staffing, routing, skilling or workload distribution to match demand • Identify, escalate, and resolve intraday risks, system issues, anomalies, or outages in partnership with IT/Telecom teams • Produce daily, weekly, and monthly KPI reporting • Conduct root cause analysis for forecast variances and performance deviations • Present actionable insights and recommendations to leadership • Serve as the central communication point for intraday updates • Partner with Operations, HR, Quality, Training, IT and WFM teams to resolve issues impacting service levels and customer experience.

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Business Analysis Manager Information Services Division (ISD) Job Location: Must Reside in Arizona. Address: 150 N. 18th Ave. Phoenix, AZ 85007 Posting Details: Must Reside in Arizona. Salary: $90,000 - $102,000 Grade: 29 FLSA Status: Exempt Closing Date: Open Until Filled This position may offer the ability to work remotely, within Arizona, based upon the agency’s business needs and continual meeting of expected performance measures. Job Summary: This position oversees the Business Analysts Team, ensuring all analysis activities align with the agency’s priorities, goals, and strategic plans. The role is responsible for managing medium- to large-scale, complex technical and project-support initiatives, while guiding the business analyst team and adjusting departmental plans and priorities to meet resource and operational needs. Decisions are made in accordance with established policies, procedures, and business plans, with strategic direction provided by the CIO and Deputy CIO. Major duties and responsibilities include but are not limited to: • Manages and directs application development leaders. Develops effective and strong business relationships. Manages and works with vendors and the associated software/systems contracts and ensures that development and implementation occur on schedule and within budget. Proactively communicates with clients, peers, and executive management to foster collaboration and positive information flow. • Develop and monitor the team-level budget and will report the budget to the executive team. This position will manage, monitor and track project-related costs and other relevant activities performed by the department. Assist the Deputy CIO as needed. • Define immediate and long-term goals, priorities, and operational plan to ensure team goals are aligned with the goals and priorities of the organization. Drive innovation by adopting emerging technologies and promoting automation and continuous improvement initiatives. • Identifies major resource constraints that impact implementation of desired organizational goals. Provides input to functional and departmental strategy. Plans work activities, prioritizes, set goals and objectives. • Collaborate with business partners, product owners, and IT leadership to translate business requirements into robust technical solutions. Respond promptly to customer needs, solicit feedback, and foster strong relationships with internal and external stakeholders. • Contribute to the development of departmental strategies and execute functional business plans. Collaborate with senior IT leadership and business stakeholders to define application roadmaps and modernization initiatives Knowledge, Skills & Abilities (KSAs): Knowledge: • Deep understanding of all facets of management and leadership, as well as, a vision for the specific business program/ function being managed • Thorough working knowledge of most infrastructure technologies and in-house developed applications utilized in the enterprise • Thorough working knowledge of the organization’s methodologies and tools • Thorough working knowledge of organization’s policies and procedures • Working knowledge of interrelationships among various internal and external organizational functions Skills: • Advocates technology changes that provide value and support agency goals • Champions a cohesive and consistent approach to improvement in the organization • Priorities and plans work activities • Set goals and objectives • Time efficiently, communicates activities and results as appropriate • Plans the work of others to sustain agency objectives • Identifies required resources • Trains, schedules and monitors resources • Leads hiring process Abilities: • Balance, prioritize and organize multiple tasks • Work collaboratively in teams and across organizations • Synthesize feedback and adjust plans accordingly • Build strong relationships inside and outside the organization • Manage medium to large teams • Evaluate and test emerging technologies • Apply creative solutions to business problems to ensure business needs are most effectively met • Understand and anticipate needs and priorities of both internal and external customers • Excellent interpersonal, written and oral communication skills • Excellent problem-solving skills and attention to detail • Work from a virtual office setting Qualifications: Minimum: • Five or more years executive management experience providing direct supervision and overseeing the daily activities of a section OR a Bachelor's degree in Computer Science, Information Technology or related discipline and eight or more years of responsible work experience in application development to include management experience or leadership role. Preferred: • Advanced degree in Computer Science, Information Technology or related discipline. Experience with enterprise application development, infrastructure technologies, in-house developed applications, and organizational methodologies and tools Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here. • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Blue Yonder Title: TCO Value Specialist (Total Cost of Ownership Business Vlaue Specialist) Location: Virtual within the US Overview This role is part of the Journey to Cognitive Cloud (J2CC) team, a fast-moving, cross-functional group driving the shift of Blue Yonder customers from legacy, non-cognitive solutions to modern cognitive SaaS platforms. The team partners closely with customers to spark interest, prove value, secure buy-in, and deliver end-to-end migrations through go-live. In doing so, the J2CC team transforms legacy maintenance revenue into a scalable SaaS foundation while creating immediate technical and business impact. Scope The TCO/Business Value Specialist is a key contributor to Blue Yonder's J2CC go-to-market motion, responsible for developing compelling business cases and Total Cost of Ownership (TCO) analyses that accelerate customer migration and expansion decisions. This role bridges the gap between technical solution design and executive-level financial justification, enabling customers and internal stakeholders to clearly understand the quantifiable value of migrating to Blue Yonder's cloud platform. What you’ll do - Build rigorous, data-driven TCO models that compare on-premise, hybrid, and Blue Yonder cloud deployment scenarios across licensing, infrastructure, implementation, and operational costs - Develop customer-facing business cases that quantify ROI, payback period, and value realization tied to supply chain KPIs (inventory reduction, service level improvement, labor productivity, etc.) - Partner with Sales, Pre-Sales, and Customer Success teams to tailor value narratives for targeted accounts - Maintain and continuously improve standardized TCO frameworks, benchmarks, and industry-specific value drivers - Engage directly with customer finance, IT, and supply chain executives to validate assumptions and co-own the business case narrative - Support executive presentations, RFP responses, and board-level justification packages - Collaborate with Sales, Services, Product and Marketing to incorporate new J2CC capabilities and cloud pricing models into value frameworks Areas of Focus - Customer-Centricity: Develops value cases that resonate with customer priorities - Technical & Business Acumen: Integrates technology and financial insights to support migration decisions - Value Creation: Builds robust models to demonstrate migration benefits - Collaboration: Works closely with Strategic Migration specialist (SMS), Cognitive Value advisor (CVA), and Finance teams - Integrity: Ensures accuracy and transparency in all analyses - Agility: Responds quickly to changing data and customer requirements - Trusted Advisory: Communicates complex concepts clearly and credibly What we are looking for - 10+ years’ experience in technology cost analysis, financial modeling, or solution consulting - At least 5 years' experience in Sales for a SaaS solution company - Strong quantitative and analytical skills - Experience supporting migration programs and commercial offers - Ability to communicate complex value metrics to customers - Bachelor’s degree or coparable work experience Comparable Title: Sr Solutions Advisor *LI-AD1 #LI-remote ------------------------------------------- The base salary range for this position is $120,000 - $150,000, plus a commission component. The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position. At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: - Comprehensive Medical, Dental and Vision - 401K with Matching - Flexible Time Off - Corporate Fitness Program - A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Support Benefit Plan Administration by analyzing and documenting benefit structures and eligibility rules • Collaborate with cross-functional teams to design effective processes and enhance system functionality • Assist in planning and designing business processes and formulating recommendations to improve business activities • Participate in meetings with clients to gather and document requirements and explore potential solutions • Execute systems tests and analyze test results in various project phases