Truehold logo
Truehold

Truehold is transforming home equity access and helping thousands of Americans make their wealth work for them. By combining a home sale with a standard lease, we create flexible solutions that allow homeowners to cash out their equity without the stress of moving or paying back overwhelming loans. Truehold customers sell their homes and then stay as a renter. We are growing quickly, operating in over 20+ cities and expanding into new markets to meet increasing demand. With 2,000+ transactions completed, Truehold’s team of real estate experts and creatives is scaling to provide exceptional service to homeowners across the country. As we grow, we remain committed to setting new standards through a thoughtful, forward-thinking offering that delivers value every step of the way. Behind every home sale transaction is a person making an important life decision. That’s why Truehold delivers on its promises with clear communication, and unwavering support. Joining us means being part of a mission-driven team that empowers homeowners to achieve their financial goals. Join Our Team If you’re passionate about making a meaningful impact and want to be part of a company that’s transforming home equity, we’d love to hear from you. Apply today to become part of the Truehold team and join us as we grow!

Inside Sales Manager

Location

United States

Posted

67 days ago

Salary

0

Seniority

Lead

Job Description

Inside Sales Manager

Truehold

Role Description We are seeking an experienced and driven Sales Manager to lead and grow a team of inbound Loan Officers, driving origination volume, building a high-performance sales culture, and executing on aggressive growth targets. - Team Leadership and Management: - Lead, manage, and motivate a team of 8–10 inbound Loan Officers to achieve and exceed origination targets. - Hold team accountable to defined KPIs across speed-to-lead, contact rate, application rate, and funded volume. - Inbound Sales Strategy: - Own inbound lead management strategy, including call cadence, speed-to-lead, and conversion playbooks. - Implement scripts and workflows tailored to real estate investors, self-employed borrowers, and fix-and-flip operators to maximize conversion and lifetime value. - Training and Development: - Train and coach Loan Officers on sales execution, loan structuring, deal qualification, and pipeline management to improve conversion rates and cycle times. - Performance Monitoring: - Track and manage funnel performance across key metrics (contact → application → funded), identifying bottlenecks and driving continuous improvement. - Reporting: - Prepare and present regular reporting on team performance, sales targets, and other key metrics to senior management, providing insights and recommendations for improvement. - Compliance: - Ensure all origination activity complies with applicable federal and state mortgage regulations, including RESPA, TILA, and licensing requirements. - Customer Relationship Management: - Own CRM workflows, lead routing, and follow-up standards to ensure no lead leakage. - Enforce disciplined pipeline management, ensuring timely follow-up and full visibility into conversion performance. - Collaboration: - Work closely with marketing, operations, tech, and customer service to ensure a cohesive borrower experience and continually improve our business. Qualifications - Bachelor's degree in Business, Marketing, Finance, or a related field preferred. - 5+ years of experience in mortgage sales management (inbound/telesales preferred) with a track record of achieving sales targets. - Strong working knowledge of non-QM mortgage products, including DSCR, bridge/RTL, and consumer programs, along with conventional/agency mortgage programs. - Excellent communication, negotiation, and interpersonal skills. - Proficiency in CRM software and LOS platforms; Salesforce preferred but not required. - Active NMLS license preferred with willingness to obtain additional states as required. - Ability to work in a fast-paced and dynamic environment. Skills - Strategic thinking and problem-solving skills. - Strong organizational and time-management abilities. - High level of resilience and adaptability. - Detail-oriented with a focus on quality and accuracy.

Job Requirements

  • Bachelor's degree in Business, Marketing, Finance, or a related field preferred.
  • 5+ years of experience in mortgage sales management (inbound/telesales preferred) with a track record of achieving sales targets.
  • Strong working knowledge of non-QM mortgage products, including DSCR, bridge/RTL, and consumer programs, along with conventional/agency mortgage programs.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in CRM software and LOS platforms; Salesforce preferred but not required.
  • Active NMLS license preferred with willingness to obtain additional states as required.
  • Ability to work in a fast-paced and dynamic environment.
  • Skills
  • Strategic thinking and problem-solving skills.
  • Strong organizational and time-management abilities.
  • High level of resilience and adaptability.
  • Detail-oriented with a focus on quality and accuracy.

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