TECH5 USA

• Develop and implement sales strategies to expand the customer base and meet revenue targets • Monitor sales metrics and generate reports to track performance and identify opportunities for improvement • Collaborate with marketing and product teams to align strategies and ensure effective lead generation • Build strong relationships with existing clients to ensure satisfaction and retention • Identify and pursue opportunities to upsell and cross-sell software solutions • Act as a point of escalation for client concerns and resolve issues promptly • Streamline and optimize sales processes to improve efficiency and productivity • Implement and utilize CRM tools effectively to manage leads, pipeline, and customer data • Stay updated on industry trends and competitor activities to identify new opportunities • Work closely with the product team to understand software features and benefits • Provide insights to the leadership team regarding market trends, customer feedback, and sales forecasts • Foster a collaborative culture within the team to share best practices and drive innovation • Enter Purchase Orders and customer invoices into QuickBooks On-Line • Follow up with customers on accounts receivable, as needed • Provide expertise in vendor procurement of customer hardware • Complete annual security training and adhere to TECH5 USA’s security policies and procedures; notifies IT with any suspicious emails or other activity • Perform other job-related duties and responsibilities as may be defined or assigned from time to time

• Member of a team of quality assurance engineers working on QA process, tools, execution, and software delivery. • Contributes to preparation of detailed software analysis and design artifacts to establish software acceptance. • Contributes to the software product or system to determine test requirements, test strategies and assess. • Applies analysis concepts, techniques, tools, and standards to breakdown assigned projects into testable units with visible acceptance criteria. • Prepares detailed test plans, test cases, reports, and release notes as the role requires. • Performs software installation and system testing. • Tests and verifies system and database models to ensure quality and compliance. • Participates in continuous refinement and improvement process. • Implements software testing processes and best practices. • Submits to and passes enhanced criminal and background checks conducted by individual customers utilizing their requirements to be cleared. • Completes annual security training and adheres to TECH5 USA’s security policies and procedures; notifies IT with any suspicious emails or other activity. • Performs other job-related duties and responsibilities as may be defined or assigned from time to time.