• Provide intermediate-level support to the Employee Relations (ER) function by assisting with employee relations cases • Conduct select investigations under guidance, supporting performance management processes, and ensuring compliance with HR policies and employment laws. • Serve as a primary point of contact for Tier 1 and select Tier 2 employee relations matters; provide timely guidance aligned with company policies and established ER practices. • Conduct intake assessments and use judgement to determine appropriate routing or escalation for higher-risk (Tier 3) issues.

• Provide consultation to employees and managers on complex policy matters; handle escalated queries from employee-initiated HR tickets, department inboxes (ex: Tier 1 & 2) • Provide expertise & guidance while providing case management for escalated or complex queries requiring direct ER/Legal intervention (Ex: Tier 3) • Provide feedback and coaching to managers and business leaders on employee issues related to performance, policy violations, & workplace accommodations; address escalated issues as needed • Conduct effective, consistent, & compliant investigations in accordance with company policy for complex employment related claims made by current or former employees • Guide leaders and HR Business Partners on appropriate actions following conclusion of an investigation

• Build strong rapport with patients • Conduct psychiatric assessments to support diagnosis and treatment planning • Collaborate with therapist and other care team members to develop comprehensive treatment plan • Use evidence-based practice to provide individual treatment to adolescents and young adults with mental health needs including medication management

Role Description We’re seeking a strategic, change-driven Senior HR Business Partner to shape and lead our next phase of evolution. This is not a maintenance role. It’s for a business-minded HR leader ready to embed deeply into the revenue-driving core of our company and help shape the future of both our people and our operations. This role will partner across multiple functions to drive outcomes tied to organizational effectiveness, leadership capability, workforce planning, and employee experience. In a time of active transformation you’ll serve as a key architect of change, ensuring our people strategy supports scale, agility, and long-term business success. This is a high-impact, high-visibility role for someone ready to lead from the front and build an HR function that drives business strategy. What you'll do - Strategic HR Leadership - Serve as a trusted advisor to the senior leadership and front-line team on organizational structure, talent strategies, employee relations and workforce planning. - Translate business goals into people strategies that enhance performance, engagement, and retention. - People Leadership - Lead, mentor, and develop a team of HR professionals, including HR Business Partners and/or HR Coordinators, fostering a culture of continuous learning and high performance. - Act as a role model for the HR team, embodying company values and demonstrating strong leadership, communication, and problem-solving skills. - Foster a collaborative and inclusive team environment where ideas are shared, and successes are celebrated. - Change Management & HR Transformation - Lead change management efforts related to system implementations, people processes, etc. and ensure VOC is accounted for. - Champion adoption and ensure field leadership is aligned, engaged, and accountable throughout the transformation journey. - Talent Strategy & Development - Partner with Learning & Development to build leadership capability through targeted coaching, training, and performance management. - Proactively assess talent gaps and readiness across key markets and roles, recommending development or succession plans. - Culture & Engagement - Elevate the voice of employees through insights, pulse surveys, and manager enablement ensuring programs are relevant and field ready. - Advise leaders on practical, actionable ways to build a high-performing, inclusive, and resilient sales culture. - Workforce Analytics - Provide data-driven insights on turnover, performance, and productivity to inform people and business decisions. - Create actionable plans guided by data insights. - Compliance & Employee Relations - Partner cross-functionally with Learning & Development, Talent Acquisition, Legal, Finance, and Operations to deliver a seamless people experience. - Act as a trusted advisor to senior leadership and managers on complex HR matters, providing guidance on best practices, legal requirements, and risk mitigation. - Lead and manage all aspects of employee relations issues, including investigations, conflict resolution, performance management, and disciplinary actions, ensuring fair and consistent application of company policies. Qualifications - 8+ years of progressive HR experience, with at least 2 in a senior HRBP or strategic HR leadership role. - Proven experience supporting a large, distributed field or sales workforce. - Demonstrated success leading complex change management efforts. - Strong business acumen with a proactive, solutions-oriented approach to challenges. - Excellent influencing skills with ability to coach senior leaders and drive alignment. - Experience in fast-paced, high-growth environments preferred. - Bachelor’s degree required; advanced degree or HR certification (SPHR, SHRM-SCP) strongly preferred. Benefits - Annual base salary range: $120,000 - $160,000. - Bonus target range: 25% - 35%. - Generous benefits package including medical, dental, vision, life, disability. - A company culture that prioritizes internal development and professional growth. - Time off with pay. - 401(k) plan with a degree of employer matching. - Paid parental leave. - Wellness programs and product discounts.