AltoVita

Role Description The Information Security Analyst will support the day-to-day operation of AltoVita’s information security and privacy activities, ensuring compliance and fostering a culture of security awareness. Key Responsibilities - Security and Privacy Operations - Support the maintenance of security, privacy, and compliance documentation. - Assist with tracking security and privacy actions, control improvements, and remediation activities. - Help maintain registers such as risks, issues, actions, policies, vendors, assets, data processing activities, and control evidence. - Coordinate updates between internal teams to ensure agreed actions are progressed. - Support the preparation of security and privacy reports, summaries, and updates for internal stakeholders. - Help ensure security and privacy activities are documented, repeatable, and easy to evidence. - Escalate risks, issues, or delays to the CISO or relevant business owner. - Compliance and Audit Support - Assist with internal and external compliance activities, including ISO 27001, SOC 2, GDPR, and client assurance requirements. - Support evidence gathering for audits, assessments, and control reviews. - Help maintain audit trackers, evidence folders, and compliance records. - Coordinate with internal teams to obtain required documentation and control evidence. - Support follow-up actions from audits, assessments, or client reviews. - Assist with the maintenance of policies, procedures, and standards. - Help ensure compliance activities are well organized and delivered within agreed timelines. - Support the CISO and relevant control owners with audit preparation and remediation tracking. - Policy and Documentation Support - Help maintain clear, practical, and accessible security and privacy documentation. - Support the review and update of information security and privacy policies. - Assist with the creation of standards, procedures, guidance notes, and user-facing materials. - Help ensure documents are version controlled, approved, and communicated appropriately. - Maintain policy review schedules and track required updates. - Draft practical guidance for employees on security and privacy topics. - Support the communication of policy changes across the business. - Help ensure documentation is accurate, consistent, and aligned to business processes. - Security Awareness and Culture - Support the delivery of security and privacy awareness activities across AltoVita. - Carry out security and privacy training administration and ensure 100% completion rates across the business. - Support the development of awareness content, reminders, newsletters, FAQs, and guidance. - Help coordinate phishing simulations and follow-up communications. - Track training completion and awareness participation. - Support campaigns that promote secure behaviors and good privacy practices. - Help make security and privacy feel practical, accessible, and enabling. - Escalate recurring behavioral or process issues to the CISO or relevant business owner. - Privacy Support - Support AltoVita’s privacy activities under the direction of the relevant privacy, legal, or security lead. - Assist with the maintenance of privacy records, including data processing registers and related documentation. - Support the tracking of privacy actions, assessments, and improvement activities. - Help gather information for privacy reviews, data mapping, or data protection impact assessments. - Support internal teams with practical privacy guidance, escalating complex matters where needed. - Assist with record keeping for data subject requests, incidents, or privacy inquiries. - Help ensure privacy documentation remains organized, accurate, and accessible. - Client Assurance and Security Questionnaires - Support the completion of client security and privacy questionnaires, RFP responses, and due diligence requests. - Assist with the preparation of responses to client security and privacy questions. - Maintain a library of approved answers, evidence, and supporting materials. - Coordinate with internal subject matter experts to obtain accurate information. - Ensure responses are consistent with AltoVita’s current controls, policies, and practices. - Help translate technical or compliance information into clear, client-friendly language. - Track open client assurance requests and support timely completion. - Escalate complex, high-risk, or contractual questions to the CISO, Legal, or relevant business owner. - Supplier and Third-Party Support - Support supplier security and privacy processes under the direction of the CISO or relevant business owner. - Assist with supplier due diligence questionnaires and evidence collection. - Help maintain supplier records, risk ratings, and review schedules. - Track supplier security or privacy actions. - Support periodic reviews of key suppliers. - Help ensure supplier documentation is complete and up to date. - Escalate potential supplier risks or concerns to the appropriate owner. - Incident and Risk Support - Support security, privacy, and operational risk processes by helping with coordination, documentation, and follow-up. - Support the logging and tracking of security or privacy incidents. - Help gather relevant information during incident reviews. - Maintain incident notes, timelines, and action trackers. - Support post-incident follow-up and lessons learned activities. - Assist with risk register updates and remediation tracking. - Escalate suspected incidents or risks promptly to the CISO or relevant lead. - Support the documentation of controls, gaps, and agreed improvements. - IT and Access Control Support - Assist with security-related IT and access control activities where required. - Day-to-day execution of access controls. - Support access review processes by gathering user access information. - Help track joiner, mover, and leaver control activities. - Support evidence collection for account provisioning, deprovisioning, and access approvals. - Assist with documentation of access control processes. - Help monitor completion of agreed access management actions. - Oversight and support on internal reviews of security tooling usage, adoption, and documentation. - Escalate access control issues or gaps to IT, system owners, or the CISO. Qualifications - Experience in information security, privacy, compliance, IT, risk, audit, operations, or a related field. - Working knowledge of information security and privacy principles. - Awareness of GDPR, ISO 27001, SOC 2, or similar frameworks. - Strong written and verbal communication skills. - Ability to write clear guidance, summaries, and user-facing content. - Strong organizational skills and attention to detail. - Confidence working with stakeholders across different business functions. - Practical problem-solving approach. Requirements - Ability to maintain trackers, registers, documentation, and evidence records. - Ability to manage multiple tasks and deadlines. - Comfortable using collaboration tools, document repositories, and workflow trackers. Benefits - Opportunity to work in a fast-paced, innovative environment. - Fully remote work with a diverse team from 26 countries. - Support for professional development and training. What Success Looks Like - First 90 Days - Built strong working relationships with the CISO and key internal teams. - Understood AltoVita’s core security, privacy, and compliance activities. - Reviewed existing policies, registers, trackers, and evidence repositories. - Supported current audit, compliance, or client assurance activities. - Helped organize key documentation and improve visibility of open actions. - Identified areas where tracking, evidence, or documentation can be improved. - Started supporting awareness, access review, or supplier assurance activities. - First 6 Months - Helped improve the structure and consistency of security and privacy documentation. - Supported audit and compliance evidence collection in a timely and organized way. - Maintained clear action trackers for control improvements and remediation activities. - Helped improve security and privacy awareness materials. - Supported client assurance responses with accurate and reusable content. - Assisted with supplier due diligence and access review activities. - Improved the quality and availability of evidence for security and privacy controls. - Become a trusted support point for internal security and privacy coordination. - First 12 Months - Helped AltoVita operate a more structured, scalable, and measurable security and privacy function. - Success will be demonstrated through better organized security and privacy records. - Improved evidence readiness for audits and client assurance. - Clearer policy and procedure documentation. - More consistent tracking of risks, actions, and remediation activities. - Improved support for privacy records and data protection activities. - Stronger internal awareness of security and privacy responsibilities. - Faster and more consistent support for client security questionnaires. - Better visibility of supplier assurance and access review activities. - A more mature, well-documented, and business-friendly security and privacy operating model.

Role Description We're looking for an Office Manager / HR Coordinator to join us at an exciting stage of growth. This is a broad, hands-on role suited to someone who thrives on variety and enjoys keeping both the people and the day-to-day running of the business in good shape. You'll work closely with our Chief of Staff, supporting across HR, admin and operations, with real scope to grow as the business scales. Responsibilities - Act as a first point of contact for day-to-day and general HR queries, providing practical, timely and confidential support to employees and managers. - Support on the employee lifecycle including recruitment administration, onboarding, contracts and offboarding. - Provide general administrative support to the Chief of Staff and wider leadership team, helping things run smoothly behind the scenes. - Assist with scheduling, coordination and logistics for team meetings, all-hands, away days and company events. - Support in maintaining accurate HR records and documentation, supporting compliance with employment law and internal policies. - Help review and update HR policies and processes as the company evolves, flagging anything that needs attention. - Support people initiatives such as engagement surveys, onboarding improvements and wellbeing programmes. - Take ownership of ad hoc projects and operational tasks as they arise, bringing the same care and attention to everything you do. Qualifications - 1-3 years' experience in an HR, operations, or EA/PA role — or a combination of the above. - Experience in a scale-up or fast-growing business is a strong plus. - Some exposure to employee relations and the confidence to handle sensitive matters with discretion. - Exceptionally organised, reliable and detail-oriented — you take pride in nothing falling through the cracks. - A warm, confident communicator who builds rapport easily and handles confidential information with care. - Proactive and resourceful — you look for ways to improve things rather than waiting to be told. - Comfortable in a fast-moving environment where priorities shift and no two days look the same. - UK or Europe based. Benefits - A team that will always put you first. - Incredible opportunities for growth and career advancement. - A fully-remote working environment. - Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more. - A work-from-home allowance to get your home-office set up. - A generous vacation package so you can recharge or explore.

Role Description - Daily monitoring of debtor account balances - Managing the collection of payments and debts - Responding to client queries, account and relationship management - Supporting the Customer Success team by negotiating payment terms best suited to local markets - Conducting credit checks - Providing administrative and reconciliation support to the Billing team - Supporting the finance team with setting up KPIs and reducing debtors DSO - Ensuring that the whole team adheres to credit and collection procedures - Preparing monthly customer statements - Focusing on our US region working alongside another Credit Controller - Ad-hoc support on cash management and reporting to the Directors Qualifications - Educated to degree level (undergraduate) - Strong credit control / collections experience - Ability to reconcile complex debtors' accounts with special terms - Teamwork and effective internal communication - Strong communication style to manage third party relationships - Attention to detail + strong excel skills ensuring accuracy - Ability to work independently alongside another Credit Controller + Finance Team - Self-starter with an agile and hands-on attitude - Customer service experience - Knowledge of Foreign Exchange - Experience of delivering collections to target - Ability to prioritise and manage a number of projects and/or work streams simultaneously - Experience within the Hospitality industry is a plus - Knowledge of Xero is a plus - Experience working with US clients is a plus Benefits - A team that will always put you first - Incredible opportunities for growth and career advancement - A fully-remote working environment - Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more - A work-from-home allowance to get your home-office set up - A generous vacation package so you can recharge or explore

Role Description - Deliver executive-level strategic account management, acting as a trusted advisor to senior stakeholders within the client organisation. - Design and lead consultative engagements focused on technology adoption, cost optimisation, workflow efficiency, and experience improvement. - Drive high client satisfaction, measured through proprietary evaluations, NPS scores, and qualitative feedback from key stakeholders. - Represent AltoVita at industry events and senior client forums across the Americas. - Present supply chain performance, cost analysis, and strategic recommendations at monthly reviews and QBR sessions. - Lead the design and implementation (project management) of Accommodation solutions tailored to the client's evolving programme requirements (Preferred Supply Chain, Technology Co-Design, Geographic Coverage, multi-level Employee Strategy etc.). - Champion the client's full adoption of AltoVita's technology and product suite. - Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events. - Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards. - Demonstrate strong executive presence and responsiveness, especially in high-pressure situations, ensuring clients feel informed, prioritized, and confidently managed. - Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance). - Consistent and proactive communication is a core requirement of this role. - All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times. Qualifications - Minimum 10+ years of experience in corporate housing, global mobility or relocation is a must. - Significant and proven experience managing direct corporate accounts and enterprise-level clients. - Demonstrated ability to own and grow strategic client relationships at executive and stakeholder level, including mobility leadership (direct) engagement. - Exceptional communication and executive presence, with the ability to influence internally and externally across multiple seniority levels. - Commercially minded with strong analytical and strategic thinking capabilities, including solution design, revenue retention, upsell identification, and risk mitigation. - Demonstrated experience negotiating and managing Master Lease Agreements or similar long-term accommodation contracts. - Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others). - Commercially astute, with the ability to translate client needs into supply strategy and accommodation providers. - Fast learner, problem solver. - Frequent travel is required for this position. Benefits - A team that will always put you first. - Incredible opportunities for growth and career advancement. - A fully-remote working environment. - Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more. - A work-from-home allowance to get your home-office set up. - A generous vacation package so you can recharge or explore.

Role Description - Support the Americas hospitality growth strategy and its implementation across the region in line with the company's revenue goals and conversion metrics. - Handle the sourcing and vetting process of hospitality operators (aparthotels, property managers, residences, co-living among others) from quality background checks to price negotiation. - Proactively look for unique inventory and build-to-rent partnerships across the Americas region in line with the company OKRs and performance metrics. - Strategically grow and prioritize live inventories in line with current and future integration pipeline. - Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators in line with regional business practice. - Contribute to community building of hospitality & supply technology software partners (including training sessions, content creation, events & conferences, in-person visits). - Work closely with the Customer Success team and Hospitality Growth Team. - Conduct in-person quality inspections and partner visits across AltoVita's Americas partner inventory. - Develop enriched content across AltoVita's supply chain (safety & security, DE&I, sustainability, work-from-anywhere amenities). - Collaborate and assist AltoVita's business teams to deliver competitive & complex RFPs to clients (extended stay pricing, negotiated & preferred rates, cancellation policies, amenities & ancillary services). Qualifications - 1+ years of experience in OTA / Hospitality / Corporate Accommodations supply chain / Serviced apartments is a must. - Self-motivated, hard-working individual with a proven success in the hospitality industry. - Fast learner, problem solver, entrepreneurial mindset. - The ideal candidate will be based in West Coast US. - Frequent travel (North America + LATAM). Benefits - A team that will always put you first. - Incredible opportunities for growth and career advancement. - A fully-remote working environment. - Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more. - A work-from-home allowance to get your home-office set up. - A generous vacation package so you can recharge or explore.

Role Description - Deliver strategic account management to enterprise clients and relocation management partners across EMEA. - Support in devising consultative approaches as per client needs and requirements (i.e. focus on technology, cost-savings, workflow/experience optimisation). - Achieve high client satisfaction rates (i.e. high client proprietary evaluations, positive client-evaluations, and increased NPS scores). - Represent AltoVita at industry and client events across EMEA. - Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions. - Proactively contribute to strategic design of best-in-class innovative solutions for clients. - Contribute to clients’ full adoption of our technology and product. - Maintain proactive, transparent, and solutions-oriented communication with clients at all times, particularly during critical issues, escalations, or service-impacting events. - Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments and internal operational standards. - Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered (Sales, Product, Hospitality Growth, Customer Success, Finance). - Support inbound sales & share of wallet growth. - Assist with onboarding of new clients in EMEA. - Organise frequent in-person visits to client's offices and meet with key stakeholders across all levels. - Understand and proactively look for opportunities & ability to support clients globally. Qualifications - 5+ years of experience in corporate housing, global mobility or relocation is a must. - Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others). - Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients. - Fast learner, problem solver. - Frequent travel is required for this position. - Consistent and proactive communication is a core requirement of this role. - All stakeholders, including clients, partners, leadership, and cross-functional teams, are expected to receive timely updates, clear ownership, and responsive follow-through at all times. Benefits - A team that will always put you first. - Incredible opportunities for growth and career advancement. - A fully-remote working environment. - Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more. - A work-from-home allowance to get your home-office set up. - A generous vacation package so you can recharge or explore.

Role Description We are seeking a highly skilled and dedicated Customer Success Team Lead / Supply Chain Manager with proven experience in delivering strategic support to corporate clients and relocation management partners across APAC. This role will be overseeing the Customer Success team in the region and responsible for driving growth of the supply chain. Key Responsibilities - Supply Chain & Partner Management - Manage strategic partnerships with key hospitality partners across APAC. - Drive commercial value by securing privileged terms, negotiated rates, improved payment terms, and enhanced partnership agreements. - Ensure strong compliance, governance, and operational standards across the regional supply chain. - Oversee content quality and enrichment (ESG, Compliance) to improve partner performance and customer experience. - Build and maintain strong long-term relationships with regional partners through regular in-market engagement and travel. - Identify gaps in supply coverage and proactively build out the supplier portfolio in priority markets. - Regional Operations Leadership - Partner with regional operations leadership to drive operational best practices across APAC. - Support the adoption and implementation of technology and process improvements across regional operations teams. - Lead by example in creating a high-performance, collaborative, and commercially focused operational culture across APAC (Guest Experience & Customer Success). - Cross-Functional Collaboration - Work closely with Product teams to align on feature development and tooling that supports supply chain optimisation and operational efficiency, specific to APAC. - Collaborate with internal stakeholders to improve workflows, reporting, and operational visibility (Finance, Client Development, Sales, Supply Chain). Qualifications - 10+ years of experience in corporate housing, global mobility or relocation is a must. - Proven track record in the corporate accommodation industry (relocation, serviced apartments, hospitality, corporate agency, corporate housing among others). - Self-motivated, with proven success in managing global mobility & RMC clients. - Fast learner, problem solver. Ways of Working AltoVita is a fully remote team. Although we have regular touch-points throughout the week, organise off-sites in several locations, trust is essential for us to work effectively as a team. Our founders empower us to make decisions autonomously, and in turn expect that we also empower our direct reports. Join our Team AltoVita is the sum of every member of the team. We know that a strong team is a diverse team, and are therefore committed to being an equal opportunity employer, so please bring all of yourself to the interviews and most importantly to our team. Benefits - A team that will always put you first. - Incredible opportunities for growth and career advancement. - A fully-remote working environment. - Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more. - A work-from-home allowance to get your home-office set up. - A generous vacation package so you can recharge or explore.

• Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software. • Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner. • Build an excellent relationship with the consultants from relocation management companies. • Support reporting on conversion figures and identify opportunities for improvement. • Maintain positive engagement with hospitality partners and participate in supplier meetings, or training to adapt to client requirements when necessary. • Participate in property inspections to gain an in-depth understanding of properties quality, when required (US Region). • Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive. • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region. • Proactively contribute to the community, building hospitality operators & supply technology software.

Role Description We're looking for an HR Generalist to join us at an exciting stage of growth. This is a broad, hands-on role suited to someone a few years into their HR career who's ready to take on more responsibility and develop quickly. You'll work closely with our Chief of Staff and get exposure across the full HR lifecycle, with real scope to grow into a more senior role as the business scales. Responsibilities - Act as a first point of contact for day-to-day HR queries, providing practical, timely and confidential support to employees and managers. - Coordinate and manage the employee lifecycle including recruitment administration, onboarding, probation reviews, contracts and offboarding. - Support employee relations cases, such as disciplinaries, grievances and absence management, under guidance, developing your confidence and judgement over time. - Assist managers with performance management processes, helping to ensure consistency and fairness across the business. - Maintain accurate HR records and documentation, supporting compliance with employment law and internal policies. - Help review and update HR policies and processes as the company evolves, flagging anything that needs attention. - Support the delivery of people initiatives such as engagement surveys, onboarding improvements, and wellbeing programmes. - Operate with a good degree of autonomy on day-to-day tasks while knowing when to escalate or ask for input. Qualifications - 1–3 years' experience in an HR role, whether as an HR Administrator, HR Assistant, or junior HR Generalist. - Some exposure to employee relations and the confidence to handle sensitive matters with discretion. - A solid understanding of core HR processes and UK employment law fundamentals; any exposure to international employment practices is a bonus. - Highly organised, reliable and detail-oriented. - Strong communicator who builds rapport easily and handles confidential information with care. - Proactive and eager to learn, look for ways to improve things rather than waiting to be told. - Comfortable in a fast moving environment where priorities can shift and no two days are quite the same. - UK or Europe based. Benefits - A team that will always put you first. - Incredible opportunities for growth and career advancement. - A fully-remote working environment. - Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more. - A work-from-home allowance to get your home-office set up. - A generous vacation package so you can recharge or explore.