• Act as a middle man between different key stakeholders such as Talent Agents, Brands and Dulcedo Talents. • Help maintain continuous engagement with talents and brands throughout and beyond collaborations, offering support and guidance to enhance and nurture relationships • The opportunity to work alongside Dulcedo's Gaming Talents • Support outbound PR pitching efforts by drafting outreach emails and assisting with templates • Prepare and pack PR gifting for our talents • Assist social media strategizing for talents • Learn and assist in drafting Statements of Work (SOWs) for upcoming talent partnerships • Maintain up-to-date records of partnership tracking and performance insights

• Design service models that establish metrics, quality indicators, and service standards to achieve high customer satisfaction and Net Promoter Score (NPS). • Oversee client relationships within assigned single employer plan accounts. • Maintain strong client loyalty and retention through consistent and proactive relationship management. • Achieve measurable objectives for profitability, client satisfaction, and retention. • Develop strong relationships with clients and intermediaries to support satisfaction and long‑term engagement. • Ensure compliance standards are sustained across the team. • Develop service and retention strategies aligned with organizational goals. • Drive new business acceptance, client repricing, and fee waiver processes. • Set department and team goals and priorities. • May support firm‑wide initiatives or cross‑functional projects as needed.

• Grow a global portfolio • Manage all B2B customers in your segment without assigned KAM coverage. • Work with companies of all sizes—startups, scale-ups, and global corporations. • Develop strong relationships with technical and business stakeholders. • Identify and drive upsell, cross-sell, and multi-product expansion opportunities (IDEs, AI solutions, Team Tools). • Drive new and recurring revenue • Grow new recurring revenue by converting trials, expanding usage, and positioning higher-value editions. • Secure renewals on time and prevent churn through consistent, proactive engagement. • Analyze account potential and prioritize focus using a data-driven, programmatic approach. • Expand adoption & prevent churn • Monitor product usage, renewal cycles, lead history, support signals, and customer behavior. • Act early on risks and build engagement campaigns (inbound and outbound) across your segment. • Ensure customers gain full value from JetBrains tools and are aware of the broader JetBrains product ecosystem. • Run full-funnel sales motions • Work with inbound leads, trials, demos, evaluations, and outbound opportunities. • Qualify opportunities, run discovery, prepare proposals, and guide customers through the full sales cycle. • Maintain clear next steps and accurate forecasting. • Collaborate cross-functionally • Partner with Customer Success Engineering for technical deep dives and evaluations. • Work with Business Development, Product, Marketing, Sales Excellence, and KAM teams on joint initiatives. • Bring structured customer insights back to influence product strategy and messaging. • Ensure operational excellence • Maintain a clean, accurate CRM pipeline with clear next steps and deal context. • Use segmentation and playbooks to scale outreach across thousands of accounts. • Participate in events, webinars, and community activities to strengthen relationships with the developer audience.

Role Description The Customer Success Manager / Account Manager will serve as the primary point of contact for a portfolio of automotive dealership clients. This is a highly client-facing role focused on building long-term relationships, ensuring client satisfaction, and driving strong marketing performance across digital channels. This role requires a strong combination of relationship management, digital marketing knowledge, strategic thinking, and performance analysis. The ideal candidate has experience working with automotive dealerships, understands key dealership marketing metrics, and is comfortable managing multiple accounts in a fast-paced agency environment. Responsibilities - Client Relationship Management - Serve as the primary point of contact for assigned dealership and e-commerce clients - Build strong relationships with client principals, general managers, and marketing stakeholders - Ensure high levels of client satisfaction and retention - Lead bi-weekly and monthly client calls, presenting performance reports and actionable insights - Respond promptly and professionally to client communications - Internal Collaboration - Act as the bridge between clients and internal marketing teams - Work closely with specialists across Google Ads, Meta, SEO, and creative - Ensure campaigns are executed accurately and delivered on time - Communicate client goals, feedback, and priorities to internal teams - Account Growth - Identify opportunities to expand services within existing accounts - Support upsell initiatives across additional media channels, SEO, and marketing automation - Contribute to long-term client growth and retention strategies Qualifications - Previous experience in a digital marketing agency environment - Proven track record managing client relationships or accounts - Strong understanding of digital marketing channels (Google Ads, Meta Ads, SEO, analytics) - Excellent communication and presentation skills - Ability to manage multiple client accounts simultaneously - Strong analytical and problem-solving skills - Highly organized with strong attention to detail Preferred Qualifications - 3+ years of experience in the automotive industry - Experience working with automotive dealerships or automotive marketing - Familiarity with dealership CRMs and automotive marketing platforms - Experience presenting marketing performance to dealership leadership - Knowledge of GA4, Google Ads, Meta Ads Manager, and reporting dashboards Benefits - Paid time off (vacation, sick leave, holidays) - Performance-based bonuses tied to new accounts and account growth - Opportunity for professional growth within a rapidly expanding agency