The Relationship Coordinator solicits and provides information via telephonic efforts in support of Healthfirst's Medicare Advantage Plan, Complete Care (MAP), Managed Long Term Care Plan (MLTC) Senior Health Partners (SHP) and Mainstream/Health and Recovery Plan (HARP) population seeking PCA and/or CDPAS services. This position ensures that referral sources, prospective enrollees and/or family members are courteously, appropriately, and effectively educated on the Long-Term Care enrollment processed through communication and follow-up and clearly articulate each product line to prospective clients. In addition, the Relationship Coordinator understands how Healthfirst goals relate to sales performance and meet established quotas. Integrated Products is a paperless, call center work environment requiring daily hands-on administration of multiple electronic Patient Health Information (PHI) databases and security requirement tools such as encryption. These systems include, but are not limited to, Salesforce, RightFax, Virtual Work Platforms (using VPN), SharePoint Sites, TruCare and MS Office 365 software (such as Word and Outlook). Duties and Responsibilities - Handling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards. - Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce. - Create and/or follow ups for up to 30 days on Personal Care services requests for the Mainstream population in Salesforce. - Answer all calls or complete outbound calls according to approved scripts. - Searches ePACEs for Medicaid eligibility, exclusion, and exemption codes. - Searches in Marx (CMS) for Medicare eligibility, enrollments, and special elections. - Achieves daily, weekly, and monthly growth goals. - Handle all calls to maximize productivity and optimal operational efficiency. - Connects consumers seeking personal care/long term care services with the State broker to complete the initial evaluation. - Schedules all field and tele video conference appointments for SHP Intake Nurses in Salesforce. - Schedules all field and tele video conference appointments for HF CompleteCare Specialist and Intake Nurses in Salesforce. - Schedules Entitlement Advocates appointments for SHP and HF Complete Care prospective members with a Medicaid coverage issue or restriction. - Schedules Clinical Assessors to complete Community Health Assessments for Mainstream/HARP members requesting Personal Care Services at home. - Documents all incoming/outbound calls under call tracking in Salesforce - Documents all outcomes in pre-enrollment database system. - Documents all special instructions in Salesforce - Coordinates the preparation of fulfillment kits / brochures to prospective members or those requesting addition information in a timely manner. - Troubleshoots and follows up on LTC enrollment rejections. - Handles other duties as assigned with the occasional need to work weekends, additional hours before or after shift scheduled. - Engage in mastering the Divisions impact on all Healthfirst Plans and its members. - Ability to create a positive impression during first contact with prospective members by setting the tone and being able to immediately demonstrate product knowledge and credibility with the goal of maximizing the number of scheduled appointments to achieve daily, weekly, and monthly goals. Persuasive and able to establish trust. - Additional duties as assigned. Minimum Qualifications - High school diploma or GED. - Fluency in reading and speaking English and additional language. - Member / Customer Service experience. - Availability to work for 8 ½ hours shift, based on business needs, within our hours of operations: Monday – Friday 8:00 AM – 8:00 PM and Saturdays 10:00 AM – 6:30 PM. 8:00 AM to 8:00 PM Monday -Sunday during open enrollment (October – March). Initial Training schedule may vary from permanent assigned schedule. - Occasional overtime. - Capability to work in a remote environment with reliable internet connection. - Tech Savvy computer skills such as Microsoft Office Suites: Outlook, Excel, Word, PowerPoint - Organized and multi-tasking capabilities and detail oriented. - Understanding of and sensitivity to cultural differences and needs of the community are essential. - Adept at working in an environment with fast-past changing priorities including high stress while achieving quota expectations. - Available to communicate / engage with your leaders via Virtual platforms (emails, MS Teams and others) Preferred Qualifications - Work experience within the healthcare industry - Experience with Medicare or Medicaid managed care plan products such as, Family Health Plus (FHP), Eastern Benefits System (EBS) and/or Federal Employee Program (FEP). (Preferred) - Associate degree or higher from an accredited institution. - Extensive work experience including inbound and outbound call center with telemarketing responsibilities within a healthcare environment. - Healthfirst product knowledge of Complete Care, Senior Health Partners (SHP) or managed long-term care. - Prior experience engaging / communicating with the frail adult or elderly population. - A solid understanding of the value of integrated care. - Experience in health insurance, home care environment, acute, sub-acute, long-term care (LTC) setting or managed-long term care (MLTCP). - Experience managing member information or appointments in a shared network environment using paperless database modules. - Adept at operating within a multi-cultural work environment and community of Members such as Spanish, Chinese, Southeast Asian and others. - Ability to maintain a calm, neutral disposition while managing many details in a distracting environment License/Certification: N/A WE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to careers@Healthfirst.org or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC. Know Your Rights All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process. Hiring Range*: - Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960 - All Other Locations (within approved locations): $42,200 - $62,400 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Qualfon is seeking a highly organized and proactive Dispatcher’s to coordinate field operations, manage technician schedules, and ensure timely resolution of service requests and outages. This role is critical to maintaining operational efficiency and delivering exceptional customer service. This is a 100% work from home position. Hourly pay rate - $14.50/hr - Monitor technician availability and job queues throughout the day. - Assign and track field jobs using dispatch platforms and outage tools. - Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments. - Communicating ETA’s and Job updates to internal teams and customers. - Document job status and actions in Teams, email, and tracking systems. (skilled in Windows programs) - Collaborate across shifts to ensure smooth handoffs and continuity. *Must live in the State of North Carolina* Qualifications - At least 1 year of Call Center experience required. - At least 1 year of work at home experience required. - Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance - Excellent verbal, written, and listening skills - Professional and articulate voice - Ability to multi-task in several computer applications at once while holding a conversation with a customer - Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude - Computer savvy and can resolve minor technical issues with minimal assistance - Basic math skills required - Ability to problem solve - At least 18 years of age or older - High School Diploma or GED Work at Home Requirements: - All Equipment Provided - Upload speed of 25Mbps; Download speed of 50Mbps - The Internet service provider (ISP) must be highly stable with 1% or less packet loss - Latency under 100ms - USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved - All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device. EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.50 - USD $14.50 /Hr.

Role Description Hoy queremos seguir creciendo y fortalecer nuestro equipo incorporando nuevos talentos que asuman el reto como Asesores de Ventas Entel – PORTABILIDAD. PUESTO: ¡ TELEOPERADOR ENTEL OUTBOUND PORTABILIDAD TELETRABAJO! Funciones - OFRECER A CLIENTES DE OTRO OPERADOR, LOS BENEFICIOS DE ENTEL CON EL OBJETIVO QUE PORTE A NUESTRO OPERADOR. Horario de Trabajo - Lunes a Sábado de 9am a 6pm (Incluye 45 minutos de break) HORARIO FIJO - Descansos fijos los DOMINGOS y feriados Qualifications - Contar con laptop o computadora propias. - Procesador Intel Core i3 en adelante (a partir de 6ta generación), Ryzen 3 en adelante o AMD8 en adelante. - Memoria RAM 8 GB. - Windows 10 u 11. - Disco sólido e internet cableado de 50 a más mbps. - Con experiencia en ventas CALL CENTER o PRESENCIAL (De preferencia). Benefits - Ingreso directo a planilla completa DESDE EL PRIMER DÍA (CTS, GRATIFICACIÓN, ASIGNACIÓN FAMILIAR, ETC). - Sueldo base: S/1130 + Comisiones ilimitadas y bonos por productividad. - Capacitaciones pagadas (S/108) solo 9 días. - Línea de carrera desde el 3er mes. - Refuerzos de ventas dentro del horario laboral (1 a 3 veces por semana).⭐ruletas, vales y más! - Convenios corporativos (Vales en SODEXO, GRUPO BIMBO, MOVIL BUS, RESTAURANTES, SALONES DE BELLEZA, ETC). - Descuentos exclusivos educativos (IDAT, UPN, ZEGEL). - Convenios de Salud (para colaborador y su familia) INKAFARMA, BOCARE, ETC. Company Description Fundada en el año 2000, Netcall Group nació con una visión clara: ofrecer soluciones de alta calidad al sector de telecomunicaciones en el Perú. Con más de 20 años de evolución constante, hemos ampliado nuestro portafolio y fortalecido nuestras capacidades para adaptarnos a un mercado dinámico y competente. Hoy trabajamos con compañías líderes de diversos sectores, construyendo relaciones de largo plazo y generando eficiencias reales que impactan en sus resultados. Nuestro mayor orgullo son nuestros más de 1,300 colaboradores, quienes con profesionalismo y compromiso hacen posible un servicio excepcional. 💙 Somos socios estratégicos de Entel, especialistas en ventas y postventa, enfocados en cumplir —y superar— los objetivos de nuestros clientes. 📢 Postula ahora y forma parte de una empresa que impulsa tu talento y reconoce tu esfuerzo. Te esperamos! Netcall Perú Group. (Nuestras entrevistas son 100% virtuales).

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Business Sales Call Center Representative, you will have a monthly quota to sell, grow and manage an existing customer base, as well as acquire new business accounts within a defined market/territory. In this role you will be a key contributor in TDS’s overall strategy to grow, delight, and retain our small business customers. You'll be responsible for generating sales of our products, services and promotions offered to our business customers and providing outstanding customer support. Your role will be to identify, nurture, and close opportunities with both existing and new business customers. This includes, but is not limited to, contacting business accounts with contract renewals, retention, and identifying up-selling and cross-selling opportunities. This position has a scheduled shift of Monday-Friday; 8:00am-5:00pm CST. This position offers UNCAPPED commission! You will work with both internal and external customers to increase business and create solutions that serve the best interests of both our customers and TDS. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls. - Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations, (includes moves, adds and changes to the account) to ensure we retain customers and reduce market churn. - Grow existing account base through inbound/outbound calls and emails. Discuss with decision makers to uncover sales opportunities with new prospects and existing account base. Serve as the resource for sales negotiation with existing small business accounts. - Create proposals, write, and submit accurate and timely new orders following the established sales process. - Respond and handle customer’s account incidents in a timely manner Customer follow-up on service orders and coordinate local technical teams and communicate with all other necessary teams as needed. - Work within a team to handle projects that improves customer’s services Provide referrals to the outside and account management teams for our MIP suite of products. - Maintain personal knowledge on product and service offerings (including new and upcoming services, products, and promotions), contact information, contact database(s), and activity and outcome reporting. Qualifications Required Qualifications - 1+ years sales experience with individual monthly quotas. - 1+ years customer service. - Experience working with executives, business owners and decision makers via the telephone and e-mail. - Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs. Other Qualifications - Self-motivated and comfortable accepting responsibility for achieving defined sales targets. - Strong communication and interpersonal skills, oral and written. - Ability to establish and maintain excellent working relationships. - Advanced sales and/or customer service skills a plus. - Ability to adapt to rapid change and fast-paced environment while incorporating time management skills. - Working knowledge of Microsoft suite of products, as well as SABRE, DESI, MetaSolv, Cobra, and all customer information systems. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here. Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential! Pay Range (Hr./Yr.) $19.43/Hr. - $29.15/Hr.