Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center- USA REMOTE at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes. - Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed - Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved - Adhere to the client’s SLAs and consistently meet production targets - Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes - Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow What we're looking for - 2 or more years of call center experience - Background with healthcare experience - Strong problem-solving skills to bring inquiries to effective resolution - Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally - Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role - REMOTE - The candidate must be able to commit to attending all scheduled training sessions for 90 consecutive days, with no absences unless excused in advance or due to a verified emergency. - #LI-REMOTE #LI-LS2 - Hours of Operation: 8:00 AM ET – 5:00 00 PM ET candidate must be able to work any assigned 8 hour shift between these hours. - In order to effectively work as a teleworker with Gainwell, employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8MBS upload. The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

About Us: We are a premier travel company focused on delivering tailored travel planning services, including hotel accommodations, all-inclusive vacations, romantic getaways, and luxury escapes. We are passionate about turning travel dreams into reality and building a team of dedicated professionals who share that same vision. Job Description: We are seeking a dependable, entry-level Online Hotel Reservationist to assist in handling hotel bookings for our travel clients. This work-from-home position is ideal for someone looking to break into the travel industry, enjoys helping others, and is detail-oriented. You will be trained to manage hotel reservation requests, supplier platforms, and client preferences. Key Responsibilities: Search and recommend hotel accommodations based on client preferences and travel dates Assist with quoting, reserving, and confirming hotel stays Coordinate with hotel partners to secure the best available options Track reservation details, deadlines, and changes Provide outstanding support and timely follow-up to clients Maintain accurate booking records and client preferences Qualifications: High attention to detail and customer service mindset Comfortable working with email and online booking systems Good communication and organizational skills Ability to work independently and follow provided training No prior travel or hospitality experience required—training included Enthusiasm for travel is a plus What We Offer: 100% remote, flexible work schedule Personalized onboarding and ongoing mentorship Entry-level position with income potential based on project and performance contributions Access to exclusive hotel rates and travel perks after training Opportunities for advancement into planning or client-facing travel roles How to Apply: If you’re ready to start a flexible, rewarding role from home with a supportive travel team, we’d love to meet you. Apply today to join Destination Knot and begin your journey in the travel industry! $45,000 - $65,000 a year

Job Type: Remote | Flexible | Training Provided About This Opportunity As a Hotel Reservation Consultant, you’ll help clients plan and book hotel stays while working from home. This role combines customer service with travel planning and offers the chance to grow into a professional travel advisor. Key Duties: Assist clients with hotel research and reservations Communicate clearly and professionally with travelers Learn booking platforms and travel resources Participate in virtual trainings and mentorship Provide a positive, supportive client experience Ideal Candidate: Enjoys helping people Interested in travel and flexible work Organized and comfortable working online Willing to learn and attend trainings What You’ll Gain: Remote, flexible work environment Training and ongoing mentorship Travel industry discounts and perks Long-term growth and income potential Opportunity to build your own travel business if desired ✨ Apply today to attend an informational meeting and explore this opportunity further. $40,000 - $75,000 a year

Job Description: Essential Job Functions- Registered Representative - FINRA Required · Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service request to appropriate personnel. · Research customer inquiries and responds to appropriate parties in a timely manner. · Perform account updates/Maintenance, processes requests and updates account history with results of inquiry to include proper documentation. · Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed. · Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed. · Interfaces with team members, management, and customers in reference to customer service issues. · Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams as assigned. · Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned. · Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. - Continuous improvement activity · Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff. · Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed) as needed/assigned. Mandatory Qualifications · High school diploma or G.E.D. is mandatory and will need to be provided · Minimum two years of customer service and call center experience is mandatory · Life insurance call center experience is mandatory · Experience in financial, investment, insurance or banking services where FINRA certification was required is a mandatory experience for this role · FINRA 6 or 7 minimum Certification is required at hire (currently registered or U5 within 2-year FINRA window and in good standing) Other Qualifications · Experience working with organizational functions and personnel · Experience working with fax machines, computer software, and telephone technology · Experience working with and skilled in the use of help desk software · Strong business and analytical problem-solving skills · Strong communication skills · Ability to work independently · Ability to follow oral and written directions · Lean /Six Sigma certification or experience is preferred Work Environment · This position is remote within the United States of America · We will provide equipment to work in your home office environment · Standard working hours: Monday to Friday, 7:00 am – 8:00 pm CST (8-hour shifts) · All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.