Advanced Specialist, Solutioning Pearson EL&S seeks an experienced Event and Resource Scheduler (Advanced Specialist, Solutioning) with B2B IT training background to join our remote team. You’ll collaborate with sales to support revenue and company growth, contribute to cross-functional projects, and manage operations. The role reports to the Senior Manager of Sales Operations. Candidates in their supported region are preferred; up to 15% travel may be required, but relocation is not provided Key Responsibilities - Post-Sales Implementation: Handle customer training requests, deliver contract-based training, and manage tasks like registration, portal setup, and marketing configurations. Review invoices for accuracy and address billing issues with accounting according to procedures. - Communication: Maintain professional and courteous written and verbal interactions, following company policies. - Relationship Management: Build strong customer relationships through prompt responses to inquiries about orders, invoices, and shipments; share feedback with management and liaise between sales and clients on billing and credit matters, upholding Pearson EL&S standards. Required Skills & Experience - Demonstrated judgment in customer service, proficiency with phones and computers. - Effective multitasking in fast-paced settings. - Excellent communication skills. - Advanced Microsoft Office (Copilot, Excel, Word); able to resolve minor technical issues independently. - Preferred: project management experience. - Team-oriented, customer-focused, resilient, patient, empathetic, reliable, organized, and detail-oriented. Essential Job Functions - Guide and train the sales team; provide customer support through analysis, development, implementation, and rollout. - Manage group and onsite client training. - Maintain Corporate Services procedural documentation and extranet portal updates. - Assist with Skilling Suite B2B training implementation. - Use registration system to support students and stakeholders with class selection and custom design. - Coordinate with client managers for class approvals. - Work with accounting/collections to meet goals and reduce bad debt. - Complete other duties as assigned. Qualifications · Bachelor’s degree or 2+ years of relevant experience · Proven years in customer service, technical support, or related fields. · Able to multitask efficiently with computers and phones. · Independent, creative thinker under pressure. · Reliable, proactive, and strong judgment. Pearson is committed to fostering a flexible work environment that enables employees to achieve a healthy work-life balance. The organization supports remote work arrangements, contingent on adherence to our established privacy, technology, and equipment standards. We invite you to contribute to shaping the future of education as part of our team. Your Rewards & Benefits Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $55,000 to $70,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through April 3, 2026. This window may be extended depending on business needs.

• Build and manage dashboards, reports, and analytics that track outbound activity, outreach performance, opportunity creation, pipeline health, and closed-won revenue. • Hold all net new sales team members accountable to performance standards and KPIs, ensuring consistent achievement of daily and weekly outbound outreach goals. • Analyze sales outreach metrics, including contact rates, reply rates, meetings booked, conversion rates, and sales cycle progression to improve prospecting effectiveness. • Identify trends across target accounts, verticals, and customer segments to refine territory strategy, account prioritization, and go-to-market execution. • Develop KPI frameworks and scorecards focused on sales activity and outcomes, including prospecting performance, new logo acquisition, pipeline generation, and revenue attainment. • Create scalable sales playbooks, workflows, and tools that improve team productivity, strengthen outbound strategy, and increase forecasting accuracy. • Translate data into actionable insights and recommendations that support sales coaching, leadership decision-making, and continuous process improvement. • Partner with Marketing and Operations to align campaign performance, lead flow, and sales priorities with company growth objectives. • Support onboarding and ongoing enablement with data-backed training, competitive insights, messaging support, and best practices for driving new business.

- You will directly improve revenue efficiency by streamlining sales and patient intake workflows across the full lifecycle. - You will increase conversion rates and response times through better CRM structure, automation, and attribution. - You will enhance patient experience by enabling compliant, empathetic, and effective communication. - You will provide leadership with clear visibility into funnel health, performance drivers, and operational bottlenecks. - You will play a critical role in scaling operations sustainably without sacrificing trust or compliance. **Core Responsibilities** - Own and deeply understand the CRM, including pipelines, fields, automations, and cross-team handoffs. - Design, build, and iterate end-to-end sales and patient intake workflows to improve speed and conversion. - Enforce CRM usage standards, data integrity, and pipeline hygiene across teams. - Develop and maintain lead attribution logic and forecasting visibility across the full lifecycle. - Establish compliant communication guardrails that support empathetic, relationship-driven conversations. - Translate compliance-approved documentation into natural sales and intake messaging. - Review calls, messages, and workflows to identify friction and ensure compliance adherence. - Support sales and intake teams through messaging and process improvements without direct people management. - Monitor, QA, and optimize automated email, SMS, drip campaigns, and AI-driven phone agents. - Ensure accurate lead routing, follow-up timing, and seamless handoff between automation and humans. - Identify gaps and opportunities to responsibly expand automation while protecting trust and compliance. - Define and enforce KPIs across activity, response time, conversion, revenue, and cycle time. - Build and maintain dashboards, alerts, and scorecards for funnel visibility and bottleneck detection. - Produce recurring insights and recommendations for sales leadership. - Identify systemic issues and personally execute continuous performance improvements.

• Managing accounts from onboarding to renewal • Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams) • Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick • Researching & identifying potential prospects based on strategy development aspects • Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects • Introducing clients to the new features and handling new feature releases