This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Health Client Manager (Sr HCM) leads health benefits service delivery, ensuring client satisfaction, consulting on domain expertise, and managing requirements. They handle multiple clients or a single complex one, depending on client size and complexity. The Sr HCM excels in interpersonal skills, negotiating across levels internally and externally, and acts as a Subject Matter Expert (SME), mentoring others. This role does not involve team management, and some travel may be required. It is not a sales position. - Managing large, complex projects from start to finish, providing subject matter expertise to clients. - Working independently to develop domain and operational solutions. - Working seamlessly with a global team focused on client delivery and satisfaction. - Consulting with clients, Ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations. - Tracking and maintaining client relationship and risk status within the system. - Serving as the subject matter expert for all client requirements, overseeing changes to ensure proper delivery. - Including requirements, lead updates for all relevant documentation, interface, and delivery channel docs. - Managing client reporting, including non-standard reporting needs. - Handling client escalations and ensuring resolution for client satisfaction. - Conducting thorough investigations using various data sources and escalating to the Performance Team Leader when necessary. Qualifications - Possess equivalent work experience and Bachelor's degree required. - 8 years’ experience of health/wealth project and client management experience including multifaceted projects and teams (including onsite and virtual). - Able to persuade, influence and negotiate (Must have a track record of influencing indirect parties to accomplish client objectives). - Possess solid understanding of technology solutions in order to consult with clients. - Able to translate concepts to client requirements that drive solutions to meet client needs. - Possess analytical, problem-solving, and organizational skills. - Possess leadership and coaching skills. Requirements - Alight requires all virtual interviews to be conducted on video. Benefits - We offer programs and plans for a healthy mind, body, wallet, and life because it’s important our benefits care for the whole person. - Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

• Develop comprehensive project plans, including timelines and deliverables, ensuring resource availability and allocation and deliverables Owning the delivery of a project: On time and Budget. • Monitor project progress, ensuring tasks are completed on time and aligned with the project scope. • Coordinate internal resources and third parties/vendors for the flawless execution of projects and maintain project momentum. • Manage project documentation, including task lists, schedules, and status reports, ensuring all stakeholders are aligned. • Oversee QA processes for client deliverables to maintain the highest quality standards. • Identify and mitigate potential risks, escalating issues as needed to keep projects on track. • Be a problem solver for the internal and external stakeholders: Proposing solutions and seeking expertise for problem-solving complex issues affecting the delivery of the project. • Act as the main point of contact for clients, providing regular updates and addressing questions or concerns. • Coordinate and facilitate regular client meetings. • Build strong client relationships by understanding their goals and ensuring their vision is reflected in deliverables. • Collaborate with clients, designers, developers, and strategists to optimize workflow and deliver excellence. • Guide the client through the project process, ensuring they always feel taken care of and in the know. • Ensure client satisfaction and retention, and support 8020 efforts in growing each account.

• Creating tailored sales strategies to meet the unique goals of each Enterprise client within portfolio • Curating long-term relationships with key decision makers and influencers within each client (including C-level executives and others throughout various lines of business) • Generating and closing new sales opportunities within assigned account base • Leading a world-class, differentiated experience that T-Mobile clients will want to continue their growth with • Positioning T-Mobile product capabilities to potential and existing clients that align with and help them enable their business goals • Managing complex contract negotiations and closing large, high-value deals with enterprise clients • Maintaining accurate records of interactions, sales progress and provide accurate sales forecasts and performance reports to leadership

• Identify, engage, and onboard a portfolio of high-potential in-region partners • Develop and execute a comprehensive business plan and go-to-market strategy • Cultivate and manage relationships with partner leadership across key functional areas • Lead and facilitate executive QBRs, joint marketing engagements, and technical enablement • Coordinate Coder’s partner sales managers to execute field-level sales awareness and enablement campaigns