Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies®. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Qualifications In order to be successful in this role, we need someone who has: 3+ years of pre-sales solution consulting or sales engineering experience in Integrated Risk Management or Governance, Risk & Compliance (GRC) solutions and programs Work experience or strong understanding of risk management, policy & compliance management, business continuity, crisis planning, disaster recovery, vendor risk/third party supply chain management, privacy management, regulatory change management Strong working knowledge of GRC processes and solutions such as Archer or MetricStream, IBM OpenPages, OneTrust Experience in regulatory compliance for vertical-specific requirements within financial services vertical Ability to architect and effectively communicate solutions to business challenges Experience working in a large government or corporate enterprise environment. Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, and evolving business needs, etc. A Bachelor's degree or equivalent training in and 3-5 years of experience is required. Must have strong written and oral communication skills and be self-directed and independent Willing to travel up to 25% Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site . From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

• Collaborates with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD. • Leads the design, documentation and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events and Journeys. • Provides expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization. • Leads and performs data analysis and reporting to support decision-making and identify improvement opportunities across platform. • Collaborates with HRSD process owners, product owner, developers and other stakeholders to improve existing services and processes. • Develops and maintains detailed business requirements documentation, including design specifications, test plans, and deployment procedures. • Provides training and support to users for new or modified features and functionalities. • Stays current with industry trends and advancements in ServiceNow technology to continually improve service offerings. • Develops and manages documentation, including design workbooks and test scenarios. • Supports user acceptance testing (UAT) and maintains clear communication with stakeholders.

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB). • Conduct workshops and demos for stakeholders and end users. • Collaborate with internal teams and clients to ensure high-quality delivery. • Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions. • Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities. • Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations. • Perform ongoing Discovery and CMDB maintenance. • Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc. • Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed. • Comfortable working in Agile environments with active sprint participation and backlog grooming.

• Support ongoing initiatives across HR Service Delivery (HRSD) and IT Service Management (ITSM) • Configure, enhance, and support ServiceNow HRSD and ITSM modules • Design and implement workflows, business rules, client scripts, and catalog items • Support incident, request, change, and HR case management processes • Collaborate with internal teams to translate business requirements into ServiceNow solutions • Design intuitive, user‑friendly ServiceNow interfaces • Customize Service Portal / Employee Center experiences • Improve usability, accessibility, and overall end‑user experience • Partner with stakeholders to ensure solutions align with business needs and adoption goals • Work closely with HR, IT, and business partners • Participate in requirement gathering, design sessions, and solution walkthroughs • Provide documentation and knowledge transfer as needed