Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $58,460.48 - USD $70,434.31 /Yr. STAR Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Due to growth, we are adding a Product Manager, Customer Care to our team. The Product Manager, Customer Care (CC) will ensure efforts are in alignment with the CC team to leverage technology and process improvement for the purpose of meeting the business needs of Navitus customers, clients, members, and pharmacies by leveraging the functionality of Calabrio. This role will collaborate closely with customers of the Calabrio product to identify goals and make recommendations for enhancements. The Product Manager, CC will also work closely with the Customer Care Operations and Customer Care Quality team to ensure improvements are made to overall processes as data suggests. The Product Manager, CC will identify risks and will apply subject matter expertise in the development of mitigation plans. This product manager will also work to leverage the AI functionality within Calabrio. Is this you? Find out more below! Responsibilities How do I make an impact on my team? - Function as a subject matter expert and point of contact for business leads, stakeholders and operational users of assigned products. - Develop an advanced level of understanding of assigned products to effectively collaborate on their refinement and expansion. - Share product knowledge and needs with product owners to assist in their development of requirements, test plans, and execution efforts for assigned product enhancements. - Communicate assigned product activities and advancements to business stakeholders and product owners, as well as CC leaders and role coaches. - Independently assess business needs for process improvements, cost reduction and automation efforts and bring recommendations to leadership. - Develop, document, and conduct user training for new or enhanced products. - Provide internal or client presentation content for assigned products and participates as a subject matter expert in product demonstrations. - Leverage AI functionality within Calabrio. - Participate in after-hours and/or weekend work as needed, based on workload demands. - Other duties as assigned. Qualifications What our team expects from you? - Bachelor’s degree or equivalent work experience required. - Knowledge of Navitus systems and processes of the role with ability to perform tasks independently and follow instructions to make decisions required, typically with 2 years of experience. - Experience with guiding and education associates within current to lower-level roles. - Experience with supporting mid-sized to large clients with moderate to high complexity. - Experience with supporting health plan business with minimal guidance. - 3 years of experience in the pharmacy benefit management industry preferred. - Experience with customer care preferred. - Intermediate to advanced experience preferred with Microsoft tools (Word, Excel, PowerPoint, Visio, Azure DevOps), request management tools (Service Desk, Connectus, Responsive, JIRA), reporting tools (3D QlikView/QlikSense, CRM), and other tools specific to functional area(s) of focus (e.g., Calabrio, Artificial Intelligence). - Participate in, adhere to, and support compliance program objectives. - The ability to consistently interact cooperatively and respectfully with other employees. What can you expect from Navitus? - Top of the industry benefits for Health, Dental, and Vision insurance - 20 days paid time off - 4 weeks paid parental leave - 9 paid holidays - 401K company match of up to 5% - No vesting requirement - Adoption Assistance Program - Flexible Spending Account - Educational Assistance Plan and Professional Membership assistance - Referral Bonus Program – up to $750! #LI-Remote Location : Address Remote Location : Country US

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Senior Product Owner, Enterprise Systems (ERP & Field Service) is responsible for the strategic ownership, governance, and performance of the organization’s core enterprise systems, including ERP and integrated Field Service platforms. This role ensures that enterprise applications function as a cohesive, reliable, and scalable digital ecosystem supporting Finance, Operations, HR, Service, and executive reporting. Serving as the single point of accountability, the Senior Product Owner leads product strategy, backlog prioritization, vendor governance, financial oversight, and change control. This role balances system stability with continuous improvement and innovation, ensuring enterprise platforms align with business objectives and enable operational excellence and growth. This is a remote position. Essential Duties & Responsibilities: Platform Strategy & Roadmap Ownership - Define, maintain, and execute the roadmap for the ERP and connected enterprise systems. - Align platform capabilities with business strategy and operational priorities. - Identify opportunities for scalability, integration, and process optimization. - Balance enhancement initiatives with system stability and risk management. Value-Based Prioritization & Delivery Governance - Own and manage the consolidated product backlog across ERP and integrated platforms. - Prioritize work based on business impact, performance data, compliance needs, and stakeholder input. - Facilitate governance forums with business and IT stakeholders. - Ensure disciplined release management and coordinated deployments. Business–Technology Leadership - Act as the primary liaison between business leaders and technical teams. - Translate business needs into clear technical requirements and initiatives. - Maintain working knowledge of system architecture, integrations, APIs, and data flows. - Partner with IT to monitor system performance, incidents, and service levels. Vendor & Ecosystem Governance - Manage relationships with ERP and Field Service platform vendors, and third-party providers. - Oversee vendor performance, SLAs, and issue escalation. - Evaluate vendor roadmaps for strategic alignment. - Optimize licensing and vendor-related costs. Financial Stewardship & Investment Oversight - Partner with Finance and IT to manage system budgets. - Evaluate ROI of enhancements, integrations, and upgrades. - Develop business cases for major initiatives. - Identify cost optimization opportunities while maintaining system integrity. Change Control & Operational Governance - Govern change management across ERP and integrated systems. - Coordinate releases, upgrades, and configuration changes. - Ensure cross-system impact analysis and minimal disruption. - Communicate system changes, risks, and outages to stakeholders. Risk, Compliance & Data Integrity - Ensure system security, access controls, and audit readiness. - Maintain data integrity across integrated platforms. - Partner with Security, Compliance, and Audit teams. - Monitor and mitigate risks related to integrations and dependencies. Adoption & Organizational Enablement - Drive user adoption of system enhancements and capabilities. - Support change readiness and training with functional leaders. - Monitor user satisfaction and operational impact. - Ensure technology delivers measurable business value. Performance Metrics & Reporting - Establish and track KPIs including system uptime, incident trends, backlog health, and release performance. - Provide executive reporting on system health, risks, and roadmap progress. Education & Qualifications: - Bachelor’s degree in Information Systems, Business, Computer Science, or related field (required). - 7+ years of experience managing ERP systems. - Experience with Field Service platforms and enterprise system integrations. - Strong understanding of enterprise architecture, APIs, and data flows. - Proven experience in product ownership, backlog management, and governance frameworks. - Demonstrated vendor management and contract oversight experience. - Strong financial acumen with experience managing budgets and business cases. - Excellent communication and stakeholder management skills at all organizational levels. - Experience in Agile, Scrum, or hybrid delivery environments preferred. Other Duties: - Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy. - Performs other duties as assigned. Salary Range: $145,000-$185,000 per year ((Note: Final compensation will be determined based on experience, skills, qualifications, and location). Benefits and Perks: - Excellent pay - Medical, dental, vision - Company paid life insurance - Company paid short-term disability - 401K with employer match - Paid vacation and company holidays - Training and Career Development - Company vehicle (if job applicable) - Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees Pye-Barker Fire and Safety is an Equal Opportunity Employer

About Misfits Market: Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food. As Misfits we support our customers and mission by embracing our core values of: Prioritizing our Customers Doing more with less Thinking Differently Respecting one another Moving deliberately and quickly Taking initiative and delivering Job Overview As a Senior Associate Category Manager, you are a Category Manager in training with growing ownership of assigned categories and a strong role in supporting broader company goals. You will be expected to build a foundational understanding of your business, contribute to category performance, and develop a stronger point of view over time on actions that improve results. This role is intentionally administrative heavy and plays an important part in improving the efficiency, accuracy, and consistency of the Category Management function. You will handle essential day-to-day execution, including new item setup, new vendor setup, pricing updates, reporting, and promotional coordination, while taking on ownership of 1 to 3 smaller assigned categories under the guidance of category leadership. Success in this role requires a high level of organization, follow-through, and attention to detail, along with the ability to connect daily execution to category and company priorities. You will play a key role in analyzing performance, supporting vendor relationships, executing pricing and promotional strategies, and helping strengthen the systems and processes that support Category Management at Misfits Market. This role works closely with Inventory Planning, Strategy Planning, Site Merchandising, Marketing, and other cross-functional partners to support strong execution in service of Misfits Market’s mission of sustainability and value. Key Responsibilities - Category Ownership: Support the day-to-day management and performance of 1 to 3 smaller assigned categories under the guidance of category leadership. Review and analyze category, item, and vendor reporting to identify risks and opportunities and provide insights and recommendations to your manager. Help connect day-to-day category execution to broader business goals, including sales, margin, pricing, inventory health, and promotional performance. Assist in preparing category recaps, business reviews, and other reporting needed to support team decision-making. - Administrative Execution and Process Support: Own essential daily administrative responsibilities that support the health and efficiency of the Category Management function, including new item setup, new vendor setup, item maintenance, pricing updates, and reporting. Maintain a high level of accuracy across spreadsheets, trackers, and systems used to manage category information. Support the ongoing improvement of category management workflows by identifying inefficiencies in recurring tasks and proposing practical ways to improve accuracy, consistency, and speed. Help ensure that key category processes are well organized, documented, and executed on time. - Vendor Management: Establish and maintain relationships, serving as a reliable point of contact for routine business needs. Support Category Managers in discussions related to costing, vendor funding, promotions, inventory levels, and new item opportunities. Provide a point of view on new items and potential suppliers using internal performance data and competitive market insights. Help maintain strong follow-through with vendors across documentation, timelines, and execution. - Data-Driven Decision Making: Use in-house reporting and third-party data to create clear, concise recommendations for category, item, pricing, and vendor strategies. Analyze category performance and support action plans that improve or maintain the business. Monitor trends and flag issues or opportunities that require follow-up or escalation. - Cross-functional Collaboration: Partner closely with Inventory Planning and Strategy Planning on department goals, forecast alignment, and inventory productivity. Work with Site Merchandising to coordinate weekly promotions, new item launches, optimal product placement, and strong customer-facing execution. Partner with Marketing and other internal teams to support launches, product storytelling, and promotional activity. Communicate clearly across teams to support clean handoffs, timely execution, and strong follow-through. - Strategic Execution: Implement pricing strategies and support pricing decisions with a clear understanding of value, competitiveness, and unit economics. Support promotional planning and help track performance against key goals. Help manage item lifecycle execution from setup through launch, in-market review, and exit recommendation as needed. - Process Improvement: Identify inefficiencies in recurring workflows such as item setup, reporting, vendor maintenance, and promotional execution. Recommend practical improvements that increase speed, accuracy, and team efficiency. Maintain trackers, reporting files, and category documents with a high level of organization and accuracy. Skills & Qualifications - Experience: 1 to 3 years of experience in Category Management, Merchandising, Buying, eCommerce, or a related analytical retail role. - Technical Skills: Demonstrated ability to manage data in Google Sheets or Excel, including data organization, reporting, and basic analysis. Experience with third-party competitive data systems, Asana, or similar project management tools is a plus. - Communication: Strong written and verbal communication skills with the ability to present analysis and recommendations clearly to management and cross-functional partners. - Mindset: A proactive problem-solver who thrives in a fast-paced environment, is comfortable with occasional ambiguity, and can balance detailed execution with growing commercial judgment. Details of Position & Benefits: - Annual Salary $65k - $75k - Comprehensive medical, dental, and vision insurance - 401(k) - Annual Misfits grocery box credit of $1200 paid in weekly installments - Life insurance - Paid vacation time - Paid holidays - Paid sick days - Commuter benefits Please see here for Misfits Market's Job Applicant Privacy Notice.

• Lead product for 4 teams: execution, process automation, communication, skills & university • Spend significant time in skills & university, the core innovation area for agent training and maturation • Define agent architecture: Is a process an agent? Is an agent a human replacement? These are nuanced questions you'll answer. • Ship features that work for enterprises, not just demos for engineers • Work closely with your engineering counterpart to balance innovation and execution • Participate in EPD leadership and shape overall product direction • Build credibility as someone who can write or speak authoritatively on agentic AI • Ship agent training and maturation system (skills & university) to production in first 12 months • Define and document "what is an agent" framework adopted across the company • Lead 3+ enterprise customer implementations and iterate product based on feedback • Publish or present thought leadership on agentic AI externally • Reduce ambiguity in agent architecture so engineers know what they're building