Position Overview The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(Loan Support Analyst within PNC's Retail Lending in Retail Bank Operations organization, you will be based in remotely. Work Schedule - Monday - Friday 8:00 am - 5:00 pm EST Preferred Skills: Experience in MSP and/or LSS Experience in Mortgage Servicing Attention to detail This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio. - Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. - Ensures the appropriate materials and documentation are available to complete transactions. - Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. - Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Capital Management, Compliance Requirements, Documentations, Due Diligence, Loan Documentation, Regulatory Compliance, Risk Mitigation Strategies Competencies Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $30,992.00 – $70,850.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. Application Window Generally, this opening is expected to be posted for two business days from 03/23/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Description Key Responsibilities Change Management Support - Support execution of the OCM strategy for Workday implementations (HCM, FIN, Student, Adaptive, etc.) - Assist with change impact assessments and stakeholder analysis - Track change risks, resistance points, and mitigation actions - Support readiness assessments and adoption metrics Communications - Draft clear, employee‑focused communications related to Workday changes - Assist with development of communication plans, timelines, and distribution strategies - Help manage communications calendars and ensure message alignment across workstreams - Support drafting of leadership and manager messaging Training Support - Support training needs analysis (TNA) activities - Assist in coordination of training logistics (ILT, virtual, on‑demand, eLearning) - Help prepare training deployment communications and job aids - Support tracking of training completion and effectiveness metrics

Benefits: - Dental insurance - Employee discounts - Health insurance - Paid time off - Training & development - Vision insurance - Wellness resources Position Summary The Business Support Coordinator plays a critical role in supporting the Regional Business Manager by serving as a central communication and documentation hub between ProSource members, vendors, and internal teams. This position is often the first point of contact for members, making it essential that every interaction reflects professionalism, warmth, and a commitment to delivering an exceptional ProSource member experience. Beyond administrative support, this role is essential in bridging the gap between field activity and organizational visibility by maintaining accurate documentation, tracking engagement, and ensuring consistent follow-through across all member touchpoints. The ideal candidate is highly organized, meticulous, and relationship-driven, with the ability to translate conversations and activity into clear, actionable insights that support both member success and internal alignment. Key Responsibilities · Serve as a responsive, professional point of contact for member inquiries, ensuring timely and clear communication. · Support follow-up processes tied to member engagement, ensuring no gaps in communication or accountability. · Maintain accurate documentation of all member interactions within Salesforce. · Monitor and support Salesforce data quality, ensuring member and vendor records are complete and actionable. · Maintain and update dashboards related to leads, events, observations, and quarterly engagement activity. · Support reporting and follow-up processes: · Pull and follow up weekly on lead generation reports. · Pull and follow up weekly on missing sales data. Member Engagement · Conduct proactive outreach to members to encourage participation in training programs and V11 working groups. · Track member interest, participation, and feedback to support engagement strategy. · Collaborate with Events, Marketing, and Education teams to ensure smooth and valuable member experience. Qualifications · Strong organizational and administrative skills with exceptional attention to detail. · Outstanding communication and interpersonal skills with a relationship-first mindset. · Proficiency in Salesforce or similar CRM systems. · Ability to manage multiple tasks, timelines, and shifting priorities. · Initiative-taking problem solver committed to supporting member success. · Positive, service-oriented mindset with a willingness to learn and adapt. · Custom Integration knowledge a plus This is a remote position.

• Support and optimize accounting workflows for high‑transaction‑volume premium payments, including credit card, ACH, and digital payment methods • Analyze end‑to‑end payment flows from customer payment through authorization, settlement, fees, refunds, and chargebacks, ensuring accurate and timely posting into D365 • Partner with Accounting to design and maintain scalable cash application and exception‑handling processes to support peak transaction periods • Support reconciliation of payment processor settlements to bank activity and D365 subledgers, identifying and resolving timing differences, fees, and failed transactions • Ensure proper use of company codes, legal entities, and financial dimensions within D365 to support entity‑level financial reporting, intercompany activity, and carrier and product‑level reporting • Partner with Accounting leadership to ensure premium revenue, commissions, and liabilities are recorded accurately by entity and in accordance with internal accounting policies • Serve as the accounting business lead for D365 initiatives supporting high‑volume transactions and multi‑entity accounting • Translate accounting requirements into D365 functional designs, including chart of accounts and financial dimensions, posting profiles and subledger structures, and automated allocations, accruals, and reclass entries • Partner with IT and vendors to support integrations between payment processors, policy administration systems, and D365, ensuring data accuracy and control integrity • Ensure high‑volume payment and settlement processes maintain strong internal controls over financial reporting • Identify and mitigate risks related to transaction volume scalability, data integrity across systems, and segregation of duties in payment processing • Support audit and regulatory requirements common to insurance MGAs, including documentation and control evidence • Support improvements to month‑end close processes impacted by premium volume, payment timing, and multi‑entity reconciliations • Partner with Accounting and Finance to enhance reporting related to premium collections, carrier payables and commissions, and entity‑level and consolidated results • Identify opportunities to reduce manual effort and improve close timeliness through automation and process redesign • Act as a trusted advisor to Accounting leadership on system scalability, payment risks, and entity structure impacts • Facilitate cross‑functional working sessions with Accounting, IT, Operations, and external vendors • Mentor junior analysts and promote consistent business analysis standards.