• Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships. • Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM. • Work strategically with the Company's GTM team throughout the entire customer lifecycle. • Presenting Karat's technical solution to prospects as the subject matter expert. • Architecting and implementing the initial Karat interview framework for each new enterprise client. • Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance. • Designing and delivering executive-level training sessions for client stakeholders. • Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships. • Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re hiring a hands-on senior DevOps engineer to take full ownership of our infrastructure, security posture, and deployment pipelines. This is not a “keep the lights on” role. We need someone who: - fixes what’s broken - simplifies what’s overcomplicated - hardens security - builds systems we can trust You’ll work closely with engineering leadership and application developers, and you’ll be expected to operate independently with a high bar for reliability. Qualifications - 5+ years of hands-on DevOps / infrastructure experience - Deep experience with AWS - Strong experience with Terraform or similar IaC tools - CI/CD experience (GitHub Actions, GitLab CI, or similar) - Experience running production systems with real traffic - Strong understanding of cloud security best practices - Comfortable being the sole DevOps owner Requirements - Experience with ECS or EKS - Multi-account AWS setups - SOC 2 / ISO / PCI exposure - Production migrations (shared hosting → cloud) - Experience cleaning up inherited, messy infrastructure Benefits - You must overlap meaningfully with US working hours - You communicate clearly and proactively - You take ownership - problems don’t linger - You prefer simple, robust solutions over clever ones - You are comfortable saying “this is risky” and backing it up This Role Is Not a Fit If: - You are part of an agency or want to work part-time - You need constant direction or ticket-by-ticket management - You avoid security responsibility - You’re unavailable during US hours - You prefer theoretical architecture over practical reliability

• A Senior Site Reliability Engineer (SRE) is expected to own the operational stability and performance of Juul’s hybrid cloud infrastructure (Nutanix, AWS/GCP). • This involves leading automation efforts, architecting for reliability, and acting as the final escalation point for critical incidents to ensure the platform is scalable and efficient. • Design, deploy, and maintain enterprise-scale Nutanix AHV clusters and Prism Central for multi-cluster management. • Expert-level proficiency with Nutanix CLI (nCLI and acli) for advanced operations, troubleshooting, and automation. • Develop automation scripts using Nutanix REST APIs, Python SDK, PowerShell, and Terraform for infrastructure-as-code. • Design disaster recovery solutions using Leap, Protection Domains, cross-cluster replication, and metro clustering. • Lead L3 troubleshooting using advanced diagnostics, log analysis (CVM, Genesis), NCC health checks, and cluster service resolution.

• Provision and deliver computer systems and services, both on-premise and cloud hosted solutions • Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies • Design and deliver secure cloud solutions in Office 365 and Azure • Architecture, design, system evaluation and analysis, and infrastructure assessments • Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc. • Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system • Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget • Provide timely updates and feedback to the internal team and clients regarding project status activities being on-track. • Drive technical implementation tasks to completion by budgeted deadlines • Proactively communicate with clients to ensure requests are properly addressed • Collaborate with team members to troubleshoot onboarding implementation issues as they arise • Other duties as assigned.