• Design, implement, and manage SLOs, SLIs, and error budgets, ensuring reliability aligns with user expectations and business objectives. • Develop production-grade software to enhance system reliability and reduce manual toil through automation. • Implement and optimize observability solutions using tools like OpenTelemetry, with a focus on high-cardinality metrics, distributed tracing, and actionable insights. • Drive postmortem processes and lead in-depth root cause analyses for incidents, ensuring lessons learned are effectively applied to prevent recurrence. • Define and monitor MTTx metrics (MTTA, MTTR, MTTF), using them to guide system improvements and measure reliability progress. • Design and participate in Chaos Engineering exercises. • Collaborate with engineering teams to design systems with reliability and scalability in mind, incorporating capacity planning, resiliency patterns, and modern deployment strategies (e.g., Canary, Blue-Green). • Lead design reviews for alerting strategies, ensuring effective signal-to-noise ratios in monitoring and incident management. • Advocate for and implement best practices in incident response and system design to achieve optimal uptime and performance.

• Hire, onboard, and grow your SRE team; coach career development and performance • Foster a psychologically safe, blameless culture that favors learning over blame and emphasizes engineering over firefighting • Ensure a sustainable operational coverage; monitor on-call health and workload • Track and cap toil so engineers spend the majority of time on project work that reduces future toil • Establish and operationalize SLIs/SLOs and error budgets with service owners; run reliability reviews and hold teams accountable to outcomes • Define reliability standards, runbooks, readiness checklists, and alerting patterns (including SLO-based alerting) • Partner with product/EMs to align reliability work with service goals and customer experience, not as a gate but as an enabler • Ensure incident response readiness; lead/coordinate major incidents; drive fast, high-quality postmortems and systemic fixes • Measure MTTR, change failure rate, SLO posture, and repeat-incident reduction; publish learning broadly • Lead software-first reliability investments: observability, deployment safety (canary/blue-green), resilience testing/chaos, and self-service guardrails • Drive platform improvements (IaC, CI/CD, Kubernetes) and internal tools that scale operations and improve developer experience

• Design, implement, and manage security solutions across the entire software development lifecycle (SDLC), with a focus on automation and continuous integration/continuous delivery (CI/CD) pipelines, including robust API security measures and authentication protocols. • Champion security best practices within engineering, DevOps, SRE, and IT teams, fostering a culture of shared responsibility for security. • Proactively identify and remediate security vulnerabilities in applications, mitigating OWASP Top 10 vulnerabilities, infrastructure, and cloud services through threat modeling, vulnerability assessments, and penetration testing. • Develop and maintain security monitoring and alerting solutions to detect and respond to potential security incidents in real-time and prevent common cyber attacks such as DDoS, injection attacks, and credential stuffing. • Define and enforce secure coding standards and provide training and mentorship to development teams on DevSecOps principles. • Lead compliance initiatives by contributing to security policies, controls, and audit readiness for SOC 2, ISO 27001, GDPR, and other relevant regulations.

• Drive the consolidation of environments, frameworks, and toolsets across PowerTrack, Athena, and Locus platforms • Develop and execute a roadmap for platform standardization, reducing technical debt and operational complexity • Establish unified CI/CD pipelines, deployment patterns, and release processes across teams • Standardize Infrastructure-as-Code practices, module libraries, and configuration management approaches • Consolidate observability tooling and establish consistent monitoring, logging, and alerting standards across all platforms • Define and enforce common security baselines, compliance controls, and operational procedures • Create reference architectures and golden paths that teams can adopt for common use cases • Lead migration efforts to move legacy or divergent systems onto standardized platforms • Document architectural decisions (ADRs) and maintain living documentation for platform standards • Define and drive architectural standards, patterns, and best practices across teams • Mentor and guide DevOps engineers; conduct architecture reviews and provide technical direction • Collaborate with product managers on platform lifecycle decisions including maintenance, modernization, and retirement • Facilitate evaluation and selection of software products, services, and tooling standards • Build consensus across teams and drive adoption of unified approaches