This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role provides a high-impact opportunity to drive strategic decisions and operational excellence within customer and client experience operations. You will lead analytical projects that optimize contact center performance, workforce planning, and predictive modeling across multiple channels, including calls, chats, and cases. Acting as a thought partner to senior leadership, you will translate complex data into actionable insights and compelling business cases. The role offers exposure to advanced analytics, AI/ML integration, and operational strategy, empowering you to influence business priorities and drive measurable improvements in customer and associate experiences. Operating in a collaborative and fast-paced environment, your work will shape the future of forecasting, resource allocation, and process efficiency at scale. Success in this role combines technical rigor, strategic thinking, and strong communication to deliver transformative results. - Lead strategic analytics projects that inform business decisions, operational priorities, and process improvements within the contact center. - Develop highly accurate and explainable predictive models to forecast workload demand across calls, chats, and cases. - Conduct variance analyses and provide playbooks to quickly identify drivers and solutions for operational discrepancies. - Partner with cross-functional teams to enhance data ecosystems and advance AI/ML capabilities in workforce management. - Translate complex analytics into executive-ready presentations and business cases, influencing leadership decisions. - Collaborate with Operations, Product, Tech, and Finance teams to identify opportunities, define requirements, and implement solutions. Qualifications - Bachelor’s degree in Mathematics, Economics, Statistics, Engineering, Business, or a related field; MBA or advanced degree preferred. - 5+ years of analytics or management consulting experience; 8+ years preferred for senior expertise. - Proficiency in analytics-focused coding languages such as SQL, Python, or R, with hands-on experience building predictive and optimization models. - Strong business judgment, problem-solving, and the ability to structure complex projects independently. - Excellent communication and presentation skills, with experience influencing executive leadership and cross-functional stakeholders. - Familiarity with contact center operations, workforce management, and customer experience metrics is highly desirable. - Experience in healthcare, Operations, or Customer Experience preferred but not required. Requirements - Bachelor’s degree in Mathematics, Economics, Statistics, Engineering, Business, or a related field; MBA or advanced degree preferred. - 5+ years of analytics or management consulting experience; 8+ years preferred for senior expertise. - Proficiency in analytics-focused coding languages such as SQL, Python, or R, with hands-on experience building predictive and optimization models. - Strong business judgment, problem-solving, and the ability to structure complex projects independently. - Excellent communication and presentation skills, with experience influencing executive leadership and cross-functional stakeholders. - Familiarity with contact center operations, workforce management, and customer experience metrics is highly desirable. - Experience in healthcare, Operations, or Customer Experience preferred but not required. Benefits - Competitive annual salary range of $112,800 – $188,000, with eligibility for an annual bonus plan. - Comprehensive health, vision, dental, and behavioral health programs. - 401(k) plan with company match and life insurance coverage. - Paid time off including a minimum of 18 vacation days and paid holidays. - Tuition reimbursement and professional development opportunities. - Flexible remote work options, with partial onsite requirements for certain locations. - Supportive programs for work-life balance, including well-being initiatives.

• Provide Brazil-specific market insights to support product and growth strategy • Identificar segmentos de usuários relevantes, incluindo criadores de conteúdo, influenciadores e comunidades engajadas • Explain how Brazilian users adopt and engage with social and visual platforms • Explicar padrões de uso, comportamento de conteúdo e adoção de novas ferramentas digitais • Contribute practical monetization ideas (subscriptions, in-app purchases, creator-led models) • Contribuir com ideias práticas de monetização, como assinaturas e compras dentro do app • Act as a bridge between Brazilian market reality and China-based product and strategy teams • Atuar como ponte entre a realidade do mercado brasileiro e equipes de produto e estratégia baseadas na China

Director, Patient Strategy | Patient Engagement   What You’ll Do The Director of Patient Strategy shapes, leads, and activates patient-focused programs across the drug development and commercialization lifecycle. This role brings sharp strategic thinking, deeply informed patient insights, cross-functional collaboration, and a passion for elevating the patient voice in every engagement. You will partner closely with clients, internal teams, and advocacy communities to design work that drives measurable impact.   A Day in the Life   Deliverables - Serve as the strategic lead on patient initiatives across multiple accounts, guiding teams on how to embed patient perspectives into research, content, scientific exchange, and engagement programs.  - Translate complex scientific, behavioral, and qualitative insights into actionable recommendations that inform brand strategy, communications, and activation plans.  - Lead co-creation activities, advisory boards, journey mapping, ambassador initiatives, insight development, and patient education programs.  - Collaborate across medical, strategy, creative, research, and account teams to deliver high-quality, integrated work.  - Build trusted relationships with patients, caregivers, advocates, and clinical experts to ensure relevance and authenticity in recommendations.    Client Responsibility - Strategic Leadership: Serve as the primary point of contact for patient-focused strategy, providing clear guidance, recommendations, and solutions that advance client goals. - Program Development: Build and oversee patient insights plans, advisory boards, ambassador programs, plain-language summaries, co-creation workshops, and journey-based strategic frameworks.  - Presentation & Facilitation: Deliver compelling presentations and facilitate discussions with clients, cross-functional partners, and patient stakeholders.  - Quality Oversight: Ensure all work meets regulatory, compliance, and scientific standards while staying grounded in the authentic patient experience.    Internal Responsibility - Cross-Functional Collaboration: Partner with client services, medical communications, creative, and medical strategy teams to integrate patient insights throughout all workstreams.  - Team Leadership & Mentorship: Coach junior and mid-level team members on patient engagement best practices and strategic thinking. - Process & Framework Development: Create tools, templates, and repeatable frameworks that strengthen the Patient Engagement offering and improve agency-wide capabilities. Business Development - Opportunity Identification: Spot growth opportunities within existing accounts and proactively propose new patient-focused solutions.  - Proposal & SOW Development: Shape strategic sections of proposals, pitches, workshops, and SOWs related to patient insights, activation, and engagement.  - Thought Leadership: Contribute to white papers, conference presentations, case studies, and internal trainings that reinforce the agency’s leadership in patient-centered work.  - Networking & External Representation: Build relationships with advocacy organizations, patient communities, and industry partners to expand visibility and partnership opportunities.    What You Must Have     Education and Experience - Bachelor’s degree required, advanced degree in public health, psychology, behavioral science, biomedical sciences, communications, or related field preferred.  - 7–10 years of experience in patient engagement, insights, health communications, or related strategic roles within life sciences, agency, pharma, biotech, or advocacy.  - Proven experience leading multi-stakeholder programs that incorporate patient perspectives into medical affairs, commercial strategy, or clinical development.    Skills and Competencies - Strong understanding of the drug development lifecycle and the role of patient insights in shaping strategy.  - Ability to synthesize scientific, qualitative, and behavioral insights into clear, actionable strategic recommendations.  - Knowledge of how to thoughtfully, compliantly, and responsibly leverage AI tools to strengthen insights, accelerate workflows, and enhance the quality of patient-focused deliverables.  - Exceptional client presence, communication, storytelling, and facilitation skills.  - Comfort working with patients, caregivers, and advocacy groups in sensitive, compliant, and ethical ways.  - A collaborative, proactive, solutions-oriented mindset with a genuine commitment to patient-centered thinking.  - Highly proficient with the following: MS Office (Word, Excel, PowerPoint, Outlook, Copilot), Adobe, Google or similar calendar system, and Zoom (or other similar systems) preferred   Travel Requirements  - Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<20% travel expected)   The Team You’ll Work Closest With You will work closely with the Patient Engagement team and partner with the Client Services, Curio, Medical Communications, and Creative teams depending on the project need. Why You'll Love Us - 100% remote environment with opportunities for local meetups - Positive, diverse, and supportive culture - Passionate about serving clients focused on cancer and blood diseases - Investment in you with opportunities for professional growth and personal development through Vaniam Group University - Health benefits – medical, dental, vision - Generous parental leave benefit - Focused on your financial future with a 401(k) plan and company match - Work-life balance and flexibility - Flexible time off policy for rest and relaxation - Volunteer time off for community involvement - Emphasis on personal wellness - Virtual workout classes - Discounts on tickets, events, hotels, childcare, groceries, etc. - Employee assistance programs Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. Salary is one component of the total earnings and rewards package offered. About UsVaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping biopharmaceutical companies realize the full potential of their compounds in the oncology and hematology marketplace. Founded in 2007 as a virtual-by-design organization, Vaniam Group harnesses the talents and expertise of team members around the world. For more information, visit www.VaniamGroup.com. Applicants have rights under Federal Employment Laws to the following resources: - Family & Medical Leave Act (FMLA) poster: https://www.dol.gov/agencies/whd/posters/fmla - EEOC Know Your Rights poster: https://www.eeoc.gov/poster - Employee Polygraph Protection Act (EPPA) poster: https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Manager, Strategy plays a critical role in tackling Hershey’s most important enterprise questions. This role partners closely with senior leaders across the organization to translate insight into action, lead high-impact strategic initiatives, and help chart the course for Hershey’s 3-year strategic agenda. - Play a central role in the planning and annual execution of Hershey’s 3-year Enterprise Strategic Plan - Independently scope, structure, and lead high-impact strategy projects with minimal oversight - Lead complex problem solving and address critical strategic issues and decisions facing the enterprise - Synthesize and analyze multiple internal and external data sources (POS, household panel, inventory, shipments, P&L statements, market trends, competitive insights) to develop clear business recommendations - Develop executive-level presentations for the CEO, Executive Leadership Team, and Board of Directors - Support corporate strategy development, business development initiatives, and scenario modeling - Lead cross-functional project teams from beginning to end, providing direction, structure, and mentorship to indirect team members - Be recognized as an established leader and consultative partner among senior leaders across functions Qualifications - Bachelor’s degree required, MBA or equivalent marketplace experience highly preferred Requirements - 8+ years of combined experience in a leading CPG company, top-tier strategy consulting firm, or a combination of both - Proven experience leading strategic and data-driven recommendations and decisions - Strong understanding of market research, consumer insights, and analytical techniques - Experience driving change and influencing decisions in a complex business environment - Demonstrated ability to operate independently in ambiguous situations while maintaining strong stakeholder alignment - Experience leading project teams and influencing without direct authority Company Description